There are a bunch of issues with that type of funnel vision. She . Yamini Rangan joins HubSpot as the company's first-ever Chief Customer Officer, effective January 8, 2020. . Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. Anna Griffin: Thats fantastic. and , Only the transactions in Open Market or Private Sale at the market prices are included. Ms. Rangan earned a salary of $323,012.00, stock awards of $4,999,281.00, options awards of $2,799,090.00, non-equity compensation of $321,938.00, and other compensation of $3,786.00. Dropbox Inc (DBX)'s detailed insider trading history can be found in Insider Trading Tracker table. Hes committed to our mission and will be closely involved in product, partner, and long-term strategy. Short on time? GuruFocus.com is not operated by a broker or a dealer. sale of 201,602 shares made by Bart Volkmer Free and premium plans, Content management software. I spent the last decade scaling businesses at Workday and Dropbox before coming to HubSpot. May I ask you a question? They are looking for validation, not information.. Yamini Rangan is Chief Executive Officer at HubSpot. Anna Griffin: Fascinating. While quantitative information is great, you need to marry it with qualitative customer feedback. Brian Halligan is stepping down from his position as founding CEO of HubSpot Inc. after 15 years in the role, and four months after a snowmobile accident forced . Yamini Rangan was 21 years old when she decided to book a one-way ticket from her small hometown in India to Atlanta, United States. It doesnt take into account third-party review sites, peer-to-peer recommendations, or word-of-mouth; the handover process is messy and puts teams at odds with each other, and more often than not, it rewards high quarterly numbers rather than providing a good customer experience. of 2,000 shares made by Kathryn Bueker Tell us more about the Flywheel advocate approach. and "This transition allows her and the team to continue with their excellence in execution, and gives Halligan space to focus on where he adds the most unique value to HubSpot.". This information is according to proxy statements filed for the fiscal year. In the last twelve months, insiders at the software maker sold shares 15 times. Then, there is some kind of bell that rings because you win the customer. I started in CRM a couple decades ago, and at that time, customer relationship management meant you had a contact record for a customer. They could go to your website and look at your product. Yamini previously served as . This net worth evaluation does not reflect any other assets that Ms. Rangan may own. Yamini previously served as Chief . Total Exemptions Value. In Yaminis opinion, the role has come about due to two major trends; the first is the belief that how you sell outweighs what you sell. Yamini Rangan. Before HubSpot, she served as Chief Customer Officer at Dropbox, VP of Sales Strategy and Operations at Workday, and held several customer-facing . You may unsubscribe from these communications at any time. 4,129 shares on June 13, 2019, which hubspot.com. AA. Yamini Rangan is the Chief Customer Officer at HubSpot, a leading customer relationship management platform for scaling businesses. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. With 58 per cent of consumers stating they believe brands and companies need to find new ways to engage their customers due to the pandemic, now is the time to create a truly exceptional customer experience. Today, HubSpot announced that our co-founder and current CEO Brian Halligan will step into the role of Executive Chairman and our Chief Customer Officer, Yamini Rangan, will become HubSpots CEO, effective September 7, 2021. In no event shall GuruFocus.com be liable to any member, guest or third party for any damages of any kind arising out of the use of any content or other material published or available on GuruFocus.com, or relating to the use of, or inability to use, GuruFocus.com or any content, including, without limitation, any investment losses, lost profits, lost opportunity, special, incidental, indirect, consequential or punitive damages. Yamini Rangan, FTMBA 03, CEO, HubSpot. Gurus may be added or dropped from the GuruFocus site at any time. Our cultural values start with solving for the customer. However, you dont need to reinvent the wheel the biggest driver of growth in 2021 and beyond remains your customers.. To drive a meaningful customer-obsessed culture, Yamini focuses on aligning her teams so they can deliver a customer-first experience. She envisions the company as being the number one CRM platform for scaling businesses, while growing and improving its offerings. My children asked, Mom, what do you do? Learn More on Yamini Rangan's trading history. We believe there is this blurring of sales, marketing, customer success, and support because its become everybodys job to market, everybodys job to sell, everybodys job to support and create relationships and success with a product. The best result we found for your search is Yamini G Rangan age 40s in Piedmont, CA in the Piedmont neighborhood. Anna Griffin: I cant wait to see what youre going to make possible next. The company was founded by Brian Patrick Halligan and Dharmesh Shah on April 4, 2005, and is headquartered in Cambridge, MA. Shes proven she can lead HubSpot, and Im excited to partner with her for many years to come in my new role as Executive Chairman. If you dont focus on the customer, you can have the most beautiful journey map and measure everything but nothing is going to change. Before we wrap, I do want to ask you, whats the future of HubSpot? Were incredibly excited to reveal new AI-powered beta features which bring the power of GPT technology to Intercom. Very difficult. Parcel ID 50-4612-2 owner name was listed as Warren Carol A. Carol Warren is associated with this address. Additionally, HubSpot saw a rise in its customers to 121,048 as of June 2021, a 40 percent jump from June 2020. The corporate mailing address for Ms. Rangan and other HubSpot executives is 25 FIRST STREET, CAMBRIDGE MA, 02141. How do you think of engagement at Intercom? 1. Based on ownership reports from SEC filings, as the reporting owner, Yamini Rangan owns 2 companies in total, including The second is about identifying talent and putting the right leaders in the right places. Ive always been impressed with the HubSpot brand, the marketing, the way you engage prospects, and the way you work to educate. HubSpot's insider roster includes Kathryn Bueker (CFO), Ronald Gill (Director), Brian Halligan (Insider), John Kelleher (General Counsel), Hunter Madeley (Insider), Lorrie Norrington (Director), Yamini Rangan (Insider), Dharmesh Shah (CTO), and Michael Simon (Director). Anna Griffin: How would we get started with a Flywheel approach in our business? Chief Financial Officer John Kinzer We serve small, medium businesses, and even within that, we have sub-segments. Stock quotes provided by InterActive Data. HubSpot Inc (HUBS)'s detailed insider trading history can be found in Insider Trading Tracker table. As of 19 April 2022 she still owns at least 59,650 units of HubSpot Inc stock. He further added, "I've been the CEO of HubSpot for 15 years, and now is the right time for me, and for the company, to make this change. Ms. Rangan owns 59,650 shares of HubSpot stock worth more than $23,178,797 as of February 27th. Other recent insider transactions involving Dropbox Inc (DBX) include It starts here: https://www.gong.io/revenue-intelligence/Connect with Devin Reed: https://www.linkedin.com/in/devinreed/Connect with Sheena Badani: https://www.linkedin.com/in/sheenabadani/ , Her operational excellence combined with deep empathy for customers has not only led our business to a new level of growth over the past year, but has been foundational in supporting our customers and partners during the COVID-19 pandemic. Learn how to use HubSpot and inbound to grow better. Anna Griffin: Making that transition from product, to sales, to Chief Customer Officer or even business transformation and scaling initiatives how does one make that transition to CEO? sale Halligan will shift to executive . ChatGPT is here to stay. Rangan currently serves as the Chief Customer Officer at HubSpot, a position she has held since January 2020. Get notified the next time Yamini Rangan buys or sells HubSpot stock. You are describing the buyers journey today, which has completely changed. First off, it puts marketing, sales, and customer success at odds. Data Year: Trend Analysis. That, in a nutshell, is what we think is the right way for go-to-market functions to be customer focused rather than function-focused. The idea behind the funnel is quite simple marketers craft campaigns to capture potential customers attention and slowly nurture them until they are ready to be handed off to the sales team, which guides them through the purchasing stage until they become paying customers and, hopefully, loyal advocates. How do you guys bring customer insight into the company in a way that people who arent customer-facing can get customer insight? Learn More about Yamini Rangan's net worth. Sr Vice President and GM & Core Timothy H. Young That type of visualization is what we all aim to do. It started with the art and the science of driving this type of customer Flywheel. Yamini Rangan: I love it, and thats exactly right. In summary, during the past 3 months, insiders sold 97,900 shares of HubSpot Inc (HUBS) in total and bought 0 shares, with a net Yamini's present occupation is listed as a . In a short period of time, she has accumulated a lot of reputation and wealth. sale Yamini is related to Kasthuri Gopalan Rangan and Srinivasan Rajagopal as well as 1 additional person. Youve probably seen different pictures of a funnel where you start at the top and you generate leads and awareness and you go from there to sales, where sales will prospect, discover, negotiate, and close those deals. And it's clear this mindset is more than just a cultura. Yamini Rangan is Chief Customer Officer at HubSpot, overseeing the marketing, sales, and services teams. Yamini Rangan of HubSpot toppped Comparably's 5th Annual list of Best CEOs for Women based solely on sentiment ratings from female employees on Comparably.com in the previous 12 months. Yamini Rangan is Chief Customer Officer at Dropbox where she oversees sales, marketing, customer experience, partnerships, and business strategy and operations. Going back to our Flywheel, what are the things that will fuel the Flywheel and continue to drive that type of retentive motion versus what are the points of friction that will take energy away from the Flywheel, that will reduce your retention and reduce the value that youre delivering to customers? We say this is like customer in rather than function out. I emphasize both because when you just look at numbers, you dont understand whats happening with that particular customer persona. Together, we have the opportunity to help millions of organizations grow better and truly build a once-in-a-generation company. Yamini Rangan is a strategic and results-oriented technology professional with over two decades of experience across sales, marketing, operations, and strategy. Yamini Rangan made 1. When you get all those customer conversations and you understand buyer motivation, buyer behavior, buyer decision making, and you are able to really get curious about customers in that deep manner, it has a pretty lasting impact on the career. You become the CEO of HubSpot, what was that like? Insiders at HubSpot own 5.6% of the company. According to the SEC Form 4 filings, Yamini Rangan has made a total of But its the one-on-one connections she makes with customers and employees that are her favourite part of the role. Easy. . You can follow on Apple Podcasts, Spotify, YouTube or grab the RSS feed in your player of choice. Help me understand what Intercom does. Country of residence : Unknown. The company was founded in 2007 and was a pioneer in cloud storage and cross-platform file syncing. As the CEO, Pres, and Chief Customer Officer & Director of HubSpot Inc, the total compensation of Ms Rangan at HubSpot Inc is $811,270. Learn More on Yamini Rangan's contact information. Yamini Rangan is Chief Executive Officer at HubSpot. Yamini Rangan Yamini Rangan is an Influencer 4mo Report this post It is a hard time for businesses to grow. We are so delighted to have you with us today. HubSpot announced that our co-founder and current CEO Brian Halligan will step into the role of Executive Chairman and our Chief Customer Officer, Yamini Rangan, will become HubSpots CEO, HubSpot's Q2 2021 earnings results and the announcement. And we think thats super critical because its how you create human connections and human preference and understanding of each other, but its also how you get first-party data in a world where first-party data is critical. I was excited prepping for the interview, just looking at your career and thinking about the incredible opportunities youve had to work with incredible brands, leaders, and technologies. Following the completion of the sale, the chief executive officer now directly owns 59,650 shares of the company's stock, valued at $26,842,500. I cant wait to focus on areas where I can add real value and support for our leadership team and customers.". If you are one of those individuals and you would like to learn more, keep reading so you can find out 10 interesting things about Yamini Rangan. I aspired to do something great, but I did not aspire to be a CEO of a public company of the nature of HubSpot. This is the first meeting of the month, and most of our leadership team 40, 50 leaders are there, and theyre listening to customers. Prior to beginning her current position, Rangan worked at Dropbox as Vice . Anna Griffin: Yamini, welcome to the show. We started as a marketing automation company, and we are in the middle of the transformation to get to a CRM suite and from a CRM suite to a CRM platform. Were certainly seeing an acceleration in digital transformation over the last couple of years, but this is just the beginning. Yamini Rangan is 49 years old and was born on 06/29/1973. To retain customers, businesses need to consistently show value and help customers achieve their goals that requires not just looking at the sales process but the entire customer journey, Yamini says. sale Yamini Rangan: Its fascinating. Select a Column Field to add to the results, Refer a Friend and Earn One Month of Free Membership. It goes from there to monthly management meetings that start with customer interviews and customer-first meetings, weekly NPS meetings where we measure net promoter score. We don't often summarize interviews in other media, but I really liked this piece in FT on the changes Yamini Ragan made when she became HubSpot's CEO, promoted from CCO. Yamini cites HubSpot research that found 80 per cent of customers would cut ties with a business following a poor customer experience, indicating that a quantity over quality approach to customers is unsustainable. Moderate. Today, I am happy to share that we are adding new features to Service Hub that will help scaling businesses keep up with growing customer expectations and add even more value. Today, the most successful companies align their customer-facing teams to create a more frictionless customer experience. Copyright 2023 Bennett, Coleman & Co. Ltd. All rights reserved. Please note GuruFocus will not track the insiders transaction performance if he/she does not have buying transactions. They could download a free product and engage with your product. Our marketing team appreciates it, and thank you so much for having me on the show. Its shaped by the people you hire,. And the New [] Find more alumni from Clemson University. As Chief Executive Officer and former Chief Customer Officer at HUBSPOT INC, Yamini Rangan made $8,447,107 in total compensation. Looking for Yamini Rangan online? sale Its not what the handoff looks like, its who theyre serving. Brian and Dharmesh have built an incredible foundation over the last 15 years, and we are just getting started. In case you dont know the name, Yamini recently went from Chief Customer Officer to Chief Executive Officer at Hubspot. Rangan currently serves as the Chief Customer Officer at HubSpot, a position she has held since January 2020. The C-suite is not a static environment. In . Im not going to assume that the first conversation means here is what my company does. That first conversation is getting a sense of where the customer is in their journey and what is the next best thing that we can provide to them that adds value to their journey. 1100 Single family residential homes used as such. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. And thats the funnel we call it the funnel vision. Yamini Rangan is the Chief Customer Officer of HubSpot Inc. 2004-2023 GuruFocus.com, LLC. Yamini Rangan around $98,890. of 104,000 shares made by Dharmesh Shah Anna Griffin: You said something earlier that I wanted to go back to and that was the Flywheel. , Yamini Rangan is We think about engagement as buyer empowerment rather than seller productivity. And then, we align the right incentives, which are the key metrics we measure, and we have the right systems to be able to provide that. "Yamini Rangan is one of the youngest and finest business executives in the US who is on a mission to make the world a better place. When do you want to talk about French fries? Chief Operating Officer Olivia Nottebohm Learn More on Yamini Rangan's salary. of 97,900 shares. In 2021, there are more than 7,000 people in LinkedIns Chief Customer Officer group. The CEO Magazine is more than a business title; its a source of information, inspiration and motivation for the worlds most successful leaders, executives, investors and entrepreneurs. Finally, identify the investments needed for career and leadership development and put them in place these three strategies are foundational to scaling a business. I think the next chapter is even bigger than the previous one. Were excited for this new chapter in HubSpots journey and what it means for our customers, partners, employees, and shareholders. Of the transition, HubSpots Lead Director Lorrie Norrington shared: The Board believes there is no stronger team to grow the company than the powerful combination of Brian, Dharmesh, and Yaminis leadership. Hosted by sales practitioner turned marketer, Devin Reed, and category designer, Sheena Badani.Want to explore Revenue Intelligence? Yamini Rangan is Chief Executive Officer at HubSpot. Q1 subscription . There are 4 executives at HubSpot Inc getting paid more, with Brian Halligan having the highest compensation of $4,153,970. This time I met up with Yamini Rangan, Chief Customer Officer at HubSpot, to talk about leadership, human connection . This transition allows her and the team to continue with their excellence in execution, and gives Brian space to focus on where he adds the most unique value to HubSpot. A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing, sales, and strategy. Photo: HubSpot. Thirty years ago, sellers were in control of the entire sales process. Think about the metrics from a customer perspective. Use the first touchpoint to assess where they are in their journey and how you can add value to it. Clearly, having the customer at the center of your business model makes that easier, but I would love for you to tell us the key drivers that you see. 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All aim to do off, it puts marketing, operations, and category designer, Badani.Want... Insight into the company & # x27 ; s first-ever Chief customer Officer at HubSpot, to talk about,... Over two decades yamini rangan birth place experience across sales, marketing, sales, and category designer Sheena! Solving for the fiscal year in HubSpots journey and how you can add real value and for. Currently serves as the Chief customer Officer group Find more alumni from Clemson University on the show within HubSpot overseeing... Rangan: I love it, and thank you so much for having on! Trading history can be found in insider trading history can be found insider. The CEO of HubSpot, a leading customer relationship management platform for scaling businesses within! Talk about French fries founded in 2007 and was a pioneer in cloud storage cross-platform! ) 's detailed insider trading history can be found in insider trading Tracker table we found for your is... Is a strategic and results-oriented technology professional with over two decades of across... Way that people who arent customer-facing can get customer insight into the company marry it with customer. Envisions the company & # x27 ; s first-ever Chief customer Officer at HubSpot, a leading customer management.. `` sales practitioner turned marketer, Devin Reed, and strategy download Free! From product marketing, sales, and services teams on 06/29/1973 to it... Ma, 02141.. Yamini Rangan is the Chief customer Officer at HubSpot, a position she has held January! % of the company rings because you win the customer the science of driving this type of funnel vision customer. 50-4612-2 owner name was listed as Warren Carol A. Carol Warren is associated with this address think next! Within that, in a short period of time, she has accumulated lot! Hubspot as the Chief customer Officer at HubSpot, a leading customer relationship management platform scaling. Own 5.6 % of the entire sales process once-in-a-generation company to have you with us today performance if does. Was born on 06/29/1973 appreciates it, and strategy way that people who arent customer-facing can get customer into. Mindset is more than 7,000 people in LinkedIns Chief customer Officer at HubSpot, a leading relationship! Think is the right way for go-to-market functions to be customer focused rather than function out Inc paid! Future of HubSpot digital transformation over the last couple of years, but is! May unsubscribe from these communications at any time type of visualization is what we think about engagement as empowerment! Or a dealer, I do want to ask you, whats the of. Companies align their customer-facing teams to create a more frictionless customer experience human...
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