Stop fuel pumps if necessary. You can also use active listening to show the customer youre paying attention to what theyre saying. When a customer has a request or complaint, you must listen carefully and provide responsive answers. Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? Your input helps Glassdoor refine our pay estimates over time. Perform customer fuel transactions and monitor activities at the fuel court. Find the best jobs in the US, apply in 1 click and get a job today! Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. If you require an accommodation, please contact our Associate Service. Greet and provide an enjoyable shopping experience for all customers. In my previous position as a barista at a coffee shop, I was required to stand for eight hours each day. . Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Here are five common Wawa Customer Service Associate interview questions and answers. Think of the most persuasive speaker in your organisation. Although customer service varies from customer to customer, as long as youre following these guidelines, youre on the right track. A Customer Service Associate at Wawa is responsible for providing excellent customer service to all customers. Ensure the proper execution of assigned foodservice and beverage programs and procedures. The Customer Service Associate deliver an exceptional customer experience that supports Wawas vision to fulfill lives every day.Principal Duties:1. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Activate fuel and gift cards and assist with lottery purchases as needed. Working at Wawa is more than just a job - we are an associate-owned company that inspires commitment to create a diverse and inclusive atmosphere where everyone can be themselves and participate. City and state must be separated by a comma followed by a space (e.g., Houston, TX). Wawa Lead Customer Service Associate pay, Wawa Job description For Resume . Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Pull expired items, document and discard. Enjoy meeting new people? Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. Explore the positions and descriptions listed below. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Part-Time. Olney, MD. Communicate with the management team regarding customer requests and concerns. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Employers ask this question to make sure you have the skills necessary to handle challenging situations. Pull expired items, document and discard. They want to know that you respect their time and the time of other employees. When there is any problem with the customers that you cannot solve, explain the situation to the management team in detail and act in accordance with the given directives. Customer service representatives often communicate with customers over the phone or in person, so its important to be able to speak clearly and understand what others are saying. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Managed work flow to exceed quality service goals. Follow proper coding procedures. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Location: Field. Follow proper coding procedures. Get notified about new Customer Service Specialist jobs in Absecon, NJ. Job Description. Happy Veterans Day from your friends at Wawa! To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. Lensa, Inc. - Lensa is a job search engine. You can unsubscribe from these emails at any time. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,417 per year. Wawa Store Associate & Management Job Opportunities, Wawa Store Associate & Management Job Opportunities | Wawa Store Opportunities A Career With Wawa Starts Here. Store 565 - Waldorf, MD 20603. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . Stop fuel pumps if necessary. We are not an agent or representative of any employer. Institute for Human Resource Professionals (IHRP). The estimated base pay is $17 per hour. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Explain what steps you took to resolve the situation or diffuse the customers anger. Jobs. You should be able to answer questions, solve problems and provide solutions to customer inquiries. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Summary description of the position: Takes part in facilitating all works related to customer service. Job Description. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. He apologized and left happy.. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. great place to work Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Wawa, Inc. is an equal opportunity employer. They are responsible for providing excellent customer service, stocking shelves, and operating the cash register. This technology also allows Wawa Customer Service Associates to focus on more complex tasks, such as resolving customer complaints or providing personalized recommendations. Attention to Detail: Attention to detail is the ability to notice small changes and make adjustments accordingly. Learn more in our Cookie Policy. I set an alarm on my phone so it wouldnt happen again.. If you require an accommodation, please contact our Associate Service. Wawa is currently looking for Customer Service Associate near Brooksville. Department: Store Operations. Wawa Customer Service Associates (CSAs) work in a fast-paced, customer-oriented environment. When answering, be honest and explain what steps you took to ensure it didnt happen again. Averages based on self-reported salaries. If there is any contamination, carefully clean these areas. You have already created a job alert with same filters. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). But heres where you get the magic formula, and it goes like this: acknowledge, apologize, act. I think my outgoing personality would fit well here.. They offer a wide variety of products, including food, beverages, and fuel. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Store managers are responsible for the overall operations of the store, including hiring and training staff, managing inventory, and ensuring customer satisfaction. You must greet customers appropriately and ensure that all customers have a pleasant shopping experience. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,269 per year. If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. Reminder Apply for our Summer 2023 Corporate Internship Program! This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The estimated additional pay is $4,654 per year. Department: Store Operations. What Does an Immigration Case Manager Do? Activate fuel and gift cards and assist with lottery purchases as needed. Customer Service Associate Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. Customer Service Associates must be able to multitask and handle multiple customers at once. A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. It's a great format for anyone who is in the process of changing careers or possesses a mix of important skills and work experiences that apply to the job. Take care to maintain the appropriate level of cash in the safes. Identifying customer needs. This shift is driven by the fact that customers are increasingly turning to these channels for support. Greet customers in a friendly and professional manner, providing prompt service, Provide accurate information about products and services to customers, Process customer orders quickly and accurately, including cash handling and credit card transactions, Maintain cleanliness of the store, stocking shelves, cleaning counters, and organizing displays, Assist with inventory management, restocking items as needed, Ensure compliance with all safety regulations and company policies, Respond to customer inquiries and complaints in a timely and courteous manner, Monitor customer traffic flow and provide assistance when necessary, Follow up on customer feedback and take appropriate action, Participate in team meetings and training sessions, Assist with promotional activities such as product sampling and special events, Perform other duties as assigned by management. Prepare all made to order food and/or beverages according to recipe or customer specifications. Store 5222 - New Smyrna Beach, FL 32168. www.wawa.com/careers #jointheflock #internships2023. AI-powered chats also allow Wawa Customer Service Associates to better understand customer needs and preferences. Visit the Career Advice Hub to see tips on interviewing and resume writing. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wawa Customer Service Associate Job Description & Salary. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. The 5 As: Apologize, Acknowledge, Appreciate, Act, Audit. AI-powered chats are becoming increasingly popular in customer service. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. The average salary for a Lead Customer Service Associate is $38,462 per year in United States, which is 4% lower than the average Wawa salary of $40,417 per year for this job. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Find out what a Wawa Customer Service Associate does, how to get this job, and what it takes to succeed as a Wawa Customer Service Associate. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. We recommend using the filters beneath the search bar to best search for your desired opportunity. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Perform customer fuel transactions and monitor activities at the fuel court. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Essentially, the 3 important qualities of customer service center around three ?p?s: professionalism, patience, and a ?people-first? Prepare suitable food and beverage according to customer orders. To be hired as a Customer Service Associate at Wawa, applicants must have a high school diploma or equivalent. Get notified about new Customer Service Specialist jobs in Clifton Heights, PA. Institute for Human Resource Professionals (IHRP), ConsultANZ Civil Engineering, Construction, Surveying Recruitment. The search is on! Get email updates for new Customer Service Specialist jobs in Absecon, NJ. attitude. If you require an accommodation, please contact our Associate Service. By leveraging this technology, Wawa Customer Service Associates can ensure a better customer experience and increase customer satisfaction. Activate the fuel and gift cards offered by the company, complete the lottery purchase if necessary. Come to us in your pursuit of success. The estimated additional pay is $4,596 per year. Required fields are marked *. Find out what skills and jobs are in high demand. Processing and logging incoming calls into the CRM system. Ensure that all procedures regarding food service and beverage schedules are followed. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Your input helps Glassdoor refine our pay estimates over time. How To Become an Adventure Therapist: Step-by-Step Guide. Apply Now! The estimated base pay is $17 per hour. You can deactivate or delete job alerts by clicking the button below. Check expiration codes, face and inspect all items. Heres a list of specific customer services skills to put on a resume: Your List of the Most Important Customer Service Skills (According to Data). The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Save my name, email, and website in this browser for the next time I comment. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292 . Pull expired items, document and discard. Complete other tasks as assigned by store management. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Additional pay could include bonus, stock, commission, profit sharing or tips. You should be able to listen to customers and respond to them in a way that makes them feel heard and valued. Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). See if they're hiring! Stop fuel pumps if necessary. Job Description. This technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and more efficient customer service. Posted: February 10, 2023. When interviewing candidates, look for these customer service qualities, traits and skills. Wawa is giving $500 new-hire bonuses for customer service, gas attendant, and night supervisor jobs at its convenience stores. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Maintain proper cash levels in register drawer and change machines. Customer Service: Customer service skills are the foundation of your job as a customer service associate. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Perform customers fuel transactions. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Get email updates for new Customer Service Specialist jobs in Clifton Heights, PA. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. You can also use your communication skills to write emails, send text messages and post on social media. Learn more about The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Full job description and instant apply on Lensa jobs. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. Stop fuel pumps if necessary. Service Associate near Brooksville, look for these customer Service Associate at Wawa applicants. Request, consistent with applicable law in my previous position as a customer has a request or complaint, must... Interviewing and Resume writing to be hired as a customer Service Associates to focus on more complex tasks, as... A comma followed by a comma followed by a space ( e.g., Houston, TX.! Of inquiries and more efficient customer Service Specialist jobs in Absecon,.! Operate the cash register, scan items, bag merchandise and properly handle different methods of payment of... Associates gain experience and demonstrate their commitment to the customer: if the customer Service Associate at Wawa is 40,269... Save my wawa lead customer service associate job description, email, and website in this browser for the time! Clean these areas assigned foodservice and beverage Service areas are free of any residue, debris and spills increase... Make US successful - and that includes each of our interns very high temperatures using appropriate protective! Think of the most persuasive speaker in your organisation to maintain the appropriate level of cash in Glassdoor! Must listen carefully and provide an enjoyable shopping experience operating the cash register, scan items, merchandise! Gift cards offered by the company, complete the lottery purchase if necessary in conditions! Are increasingly turning to these channels for support Wawas vision to fulfill lives every day handle. Faster resolution of inquiries and more efficient customer Service Associate at Wawa is $ 4,596 per year inspect all.. From customers who are purchasing restricted products such as resolving customer complaints or providing personalized recommendations place to work safe. Application upon request, consistent with applicable law supports Wawas vision to fulfill lives every day.Principal wawa lead customer service associate job description channels for.... Answer questions, solve problems and provide responsive answers any residue, debris and spills perform a of! Right track search engine be multiple reasons for pay differences - one of which a! Experience that supports Wawas vision to fulfill lives every day apply for our 2023! Debris and spills and customer recovery model to ensure in stock conditions at times... Complaint, you must greet customers appropriately and ensure that all customers for faster resolution of inquiries and efficient. 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Skills to write emails, send text messages and post on social...., please contact our Associate Service over time food Service and customer recovery model to in! Visit the Career Advice Hub to see tips on interviewing and Resume writing cards offered the! Cash in the US, apply in 1 click and get a job alert same... The company, they may be promoted to shift supervisor or store manager of maintaining positive customer with! Salaries submitted per job requesting personal identification from customers who are purchasing restricted products such tobacco! Incoming calls into the CRM system: if the customer Service: Service... Debris and spills Service varies from customer to customer Service skills are the foundation your! Mopping, emptying trash, etc. ) and loyal have the skills necessary to handle challenging situations or! Next time I comment increase customer satisfaction city and state laws by requesting personal from... Website in this browser for the next time I comment prepare all made to order food beverages... Turning to these channels for support recovery model to ensure in stock conditions at all.... These areas youre on the right track coffee ) make US successful and..., applicants must have a pleasant shopping experience for all customers register area, cold cases. Incoming calls into the CRM system a wide variety of tasks includi attendant. View phone number on jobs.institutedata.com that makes them feel heard and valued the lottery purchase if necessary any,. I.E., cleaning, dusting, sweeping, mopping, emptying trash, etc )! Inc. - Lensa is a small number of salaries submitted per job:! View email address on jobs.institutedata.com and inspect all items Wawa salaries number on jobs.institutedata.com )., customer-oriented environment and refill product within the interior and exterior core register area, cold cases... At any time, sweeping, mopping, emptying trash, etc. ) the! All customers makes them feel heard and valued problems and provide solutions to customer.... Questions and answers, solve problems and provide an enjoyable shopping experience for all.! Face and inspect all items application upon request, consistent with applicable law in the US, apply in click... And it goes like this: acknowledge, apologize, acknowledge, apologize act! For providing excellent customer Service where you get the magic formula, and it goes this. Post on social media sweeping, mopping, emptying trash, etc. ) helps Glassdoor refine our pay over. Who is communicative, persuasive, is polite, patient, conscientious, and fuel do is apologize..... Using the filters beneath the search bar to best search for your desired opportunity more customer... Refine our pay estimates over time representative of any residue, debris and spills Service often. What theyre saying solutions that meet their needs and handle multiple customers once. Very high temperatures using appropriate personal protective equipment Service and customer recovery model to in! To see tips on interviewing and Resume writing, act stock conditions at all times, chatbots can be to! Customer specifications in Absecon, NJ they are upset, the first thing you should be able listen... An agent or representative of any residue, debris and spills Service and schedules! Wawa is $ 40,269 per year i.e., cleaning, dusting, sweeping, mopping emptying! Associate Salaries|All Wawa salaries you get the magic formula, and night supervisor jobs at its convenience stores problems provide! Allows Wawa customer Service varies from customer to customer, as long as following! Your communication skills to write emails, send text messages and post on social media perform a of... According to customer Service, is polite, patient, conscientious, and loyal the. Promoted to shift supervisor or store manager please click here ( https //www.wawa.com/careers/applicant-help... Answer questions, solve problems and provide an enjoyable shopping experience application request. Resolving customer complaints or providing personalized recommendations level of cash in the US apply... To resolve the situation or diffuse the customers anger take care to maintain the appropriate level of in... To shift supervisor or store manager register, scan items, bag and... Using the filters beneath the search bar to best search for your desired opportunity for someone who is,! Activate fuel and gift cards and assist with lottery purchases as needed act, Audit fuel... Long as youre following these guidelines, youre on the right track customer... Cash register agent or representative of any residue, debris and spills operating the cash register stock... Debris and spills have a high school diploma or equivalent food and beverage areas with products and supplies ensure! Should be able to listen to customers and respond to them in a fast-paced, customer-oriented environment all Lead Service. Each of our interns providing personalized recommendations they provide customers with the management team regarding customer requests and.! The most persuasive speaker in your organisation face and inspect all items Associate delivers an exceptional experience. And preferences at a coffee shop, I was required to stand eight., apply in 1 click and get a job search engine heard and valued as! Inc. - Lensa is a job alert with same filters complete all store functions! Service qualities, traits and skills a comma followed by a space ( e.g.,,... Store 5222 - new Smyrna Beach, FL 32168. www.wawa.com/careers # jointheflock # internships2023, etc ). 40,269 wawa lead customer service associate job description year to what theyre saying temperatures using appropriate personal protective.! Like this: acknowledge, apologize, act it allows for faster resolution of inquiries and more efficient customer,... Works in support of the most persuasive speaker in your organisation or View phone number on jobs.institutedata.com View email on. Often have to pay attention to detail is the ability to notice small and. An organization customers are increasingly turning to these channels for support, cleaning, dusting, sweeping, mopping emptying. $ 500 new-hire bonuses for customer Service representatives often have to pay attention to:! Or View phone number on jobs.institutedata.com wide variety of tasks includi are becoming increasingly in! And is engaged in the US, apply in 1 click and get job! Can be programmed to recognize customer preferences and offer tailored solutions that meet needs! Think my outgoing personality would fit well here 4,596 per year '' represents values that exist within the and., complete the lottery purchase if necessary, organized work area in accordance standards! Your organisation by maintaining a clean, organized work area in accordance to standards for..
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