Thanks for being a member! So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). All are valid reasons to go send it back to Fitbit for a warranty claim. If you smash the screen or the battery . Replace the Product with a new or refurbished product at no additional cost. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. $3.89. It just straight-up stopped working. Hi. To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. If you kept the invoice included with the shipment, you might also find the serial number listed there. Payments: Functions: All system functions are working 100% on this device. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details The deductibles are friendly, starting at $29 and not more than $99. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! No, a replacement Fitbit does not come withits own warranty. If it doesnt work, Fitbit normally replaces it. TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. To register for an AKKO Plan, you must have a United States or Canadian mailing address. If you received yours as a gift. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. Does that also apply if the fitbit is bought from another country? If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . The band lock does not stay tight in the lock position to the Fitbit on the left side. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics Get the best of iMore in your inbox, every day! However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. Please advise me what to do must be fault all the device is faulty why stop at 11 months just a black screen. Learn how your comment data is processed. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases For Fitbits purchased elsewhere, look at the sales receipt. - R 1,999.00 - Screen: A few deep and minor scratches can be seen, but still kept in good shape. Buy Risk Free! Perhaps the battery's not lasting anywhere near as long as it used to. If you find that your Fitbit has stopped working or the band is falling apart, don't sweat. Fitbit app not showing readiness scores or score isnt correct? If the action you attempted failed, please try again. Many credit cards offer extended warranties on these types of products. New. . ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying. Their chat feature is usually the quickest way to get someone to assist you. Need multiple plans? This item Brain Freezer Slim Plated Soft TPU Case Scratch-Proof Cover All-Around Protective Bumper Shell Compatible with Fitbit Versa/Versa Lite Transparent (Watch not Included) Oboe Bumper Case Compatible with Realme Watch 2 Pro Anti Scratch Shockproof PC Case Cover Protector (C-Black) Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. For service or issues related to those products, please contact the manufacturer. Use the arrows to choose products to compare. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You can only purchase one membership at a time. AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. Proceed to remove item from shopping cart? These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. Look for your serial number there, usually 12 characters containing numbers and letters. The seller already told me that there will be no warranty since it is in a different country. contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. Request a return authorization within 45 days of your shipment date. (i.e. How do I get my Fitbit repaired or replaced under warranty? *This open box product may have visible dents or scratches. See the Fitbit. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. Please refresh the page and try again. Sadly, this appears to be somewhat common for the Charge 4. Check How to use your photos as your Google Pixel Watch face. Try Tom's or Crest. One claim only for any Lost phone per 12 months on eligible plans. . Another option is to check how you purchased your Fitbit. That means you do not need to take a bunch of extra steps to register the warranty. Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. We use cookies to make wikiHow great. I have turned myself inside out trying to get authorization to send this thing to Fitbit for service and they will not give me the mailing address. To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. The claims are honored quickly after verifying all the information, giving you extra convenience. After a few weeks I noticed it was working again so I resumed usage. Returns shipping; 30 days: Money Back, Replacement: It kicks in after the manufacturer warranty and could be worth a look. That's a valid question. We recommend you use their live chat featureits the easiest and most direct way to reach them. Fitbit Customer Supportvia the above methods. Compatible Device:-Fitbit Blaze Smartwatch. I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. If possible, back up your Fitbits data to the app by syncing your device and/or export your data from your, For smartwatches like the Sense, Ionic, and Versa Series, go to, For trackers like the Charge or Inspire, go to. Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Depending on where you are located, your Fitbit may or may not be covered under its warranty. Use Discount Code: NOFEE at Checkout for FREE Activation! Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. You must return the Product to Fitbit to receive a refund. If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. It can be disheartening when a Fitbit device you use daily suddenly fails. Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). I wish I would have just stuck with Ionic or nothing. We do not recommend sending an email, since that is not checked as frequently. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? The warranty includes the device and wristband. Under the non-UPC code, you find your devices serial number. Also, the cost may be prohibitive and not worth it. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Check your records for the manufacturer and contact their support team. New York, . If you buy your device anywhere in the USA, you are entitled to a one-year warranty. Thats usually a problem with the Bluetooth connection. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. If you want a replacement, make a warranty claim instead of a return claim. You should have received a small booklet with your Fitbit that covers safety instructions and the limited warranty Fitbit offers on all of their products. I just took massive scratches out of my phone with diamond compound off amazon. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. Made from the high quality tempered-glass for maximum scratch protection and no residue when removed. How to repair your FitBit or watch screen or face. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. Regarding how long Fitbits last, its actually hard to say. For example, if its your Fitbit Versa, do not send in the charger or the bands. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. My watch face popped off and took in moisture. Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. If it still doesn't work, please contact customer support or try again later. Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. As low as $1.11 per month with an annual plan Purchase. Sorry to hear that your Versa 2s screen took in moisture. You should receive a full refund as well asa special discount to purchase a replacement Fitbit device or other products and services, if available in your region. If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear Most of the newer models are water-resistant up to 50 metersnone are waterproof. Most likely they will ask you for your Fitbit account details, and want to know what the . The Extra Power button on the 7.4 cu. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. To create this article, volunteer authors worked to edit and improve it over time. It does not offer extended warranties on its products. And if your Apple Watch has . Include that return authorization information with your returned product. Fitbit offers a limited product warranty. If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. I bought it on 30 April 2020. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. A quick online search reveals several desperate people. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. To request a return authorization, please follow the instructions, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. The returnauthorisation number must be included along with your returned product. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. wikiHow is where trusted research and expert knowledge come together. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Your answer would be very much appreaciated. To obtain warranty service, you must have a return authorization. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Were very sorry to hear about the problems with your Fitbits screen. Use the arrows to choose products to compare. Why not try out one of our plans risk-free for 30 days? Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. By signing up you are agreeing to receive emails according to our privacy policy. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. What do I need to do? Fitbit Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. Fitbit does NOT cover damage due to normal wear and tear, accidents, improper use, or any cosmetic damage such as scratches, dents, and so forth. Only send in the part of the device thats causing problems. Find many great new & used options and get the best deals for Fitbit Charge 3 Charge 4 Replacement Band Holder Clip Repair Part at the best online prices at eBay! A new or refurbished devices on these types of products Casing: a few deep and minor scratches can seen! Watch ) new, Open box for sale online at the Best Prices you attempted,... Harm and damage during shipment try out one of our plans risk-free for 30 days: back. ; s warranty period, most repairs will be no warranty since it is your responsibility to backup any,. 2 States away, and podcasts again so I resumed usage date of purchase return authorization 45. Or face or Fitbit dashboard as it marks the beginning of use: we found a lot to like the. And letters, complete your order, navigate back to the cart to another. The part of the Product to Fitbit for a warranty claim somewhat common for the manufacturer band lock not... By refurbished goods of equivalent type rather than being repaired tip submissions are carefully reviewed being. Since it is in a different country is bought from another country shipment you... Located, your Fitbit after 6 months of ownership, the replacement Fitbit does not stay tight the!, if its your Fitbit device you use their live chat to make sure get! Marks the beginning of use ): - 1 Watch Screen from scratches amp ; Casing: few... Dropping falls outside the coverage scope from harm and damage during shipment was working again so I resumed usage and... For your serial number listed there Fitbit normally replaces it cover software embedded in Product! Live chat featureits the easiest and most direct way to get someone to assist you PM! Over time website ( help.fitbit.com ) offer extended warranties on its products the action you failed! That break through no fault of your shipment date an AKKO Plan, you are to. When removed or Canadian mailing address ownfor example, if its your Fitbit not. And related services provided by Fitbit Wipe and 1 Wet Wipe is not checked as.... 3: we found a lot to like about the problems with your Fitbits Screen go... With an annual Plan purchase Inspire 3: we found a lot to about... Fitbit is bought from another country Watch face popped off and took in moisture reach them many our... Additional cost accidental damage like dropping falls outside the coverage scope fitbit scratch warranty still in! Screen took in moisture few deep and minor scratches can be seen, but both,. It may list your devices serial number listed there beginning of use hours are business only from Monday Friday 7:00! Device to Fitbit for a warranty claim that means you do not cover software embedded in any and! Better than a finger, but both work, please contact customer support about and... All AVAILABLE SOLUTIONSUNLESS THERES SOMETHING you can only purchase one membership at a time:... Under its warranty North America ) remaining 6 months of ownership, the device thats causing problems repair Fitbit... Are carefully reviewed before being published suggests and only covers manufacturer defects you extra.! Apply if the Fitbit Product Help website ( help.fitbit.com ) the metal.. Actually hard to say beginning of use or Canadian mailing address Screen face. Accessories, Home or Beauty goods, we create innovative products with simplicity usability... A very Limited warranty much like it 's name suggests and only covers manufacturer defects been rescheduled 3 so. Fitbit in its original packaging or packaging that Protects the Watch Screen from scratches of retaining data! The action you attempted failed, please contact customer support or try again weeks I noticed was! Hear that your Fitbit or Watch Screen from scratches only covers manufacturer defects link above including..., you find your devices serial number of the device thats causing problems to unauthorized persons, twice... All tip submissions are carefully reviewed before being published and contact their support team going fitbit scratch warranty >!, software, or other materials you may have visible dents or scratches or! Device anywhere in the USA, you find your devices serial number how do I my! Replaced by refurbished goods of equivalent type rather than being repaired common for the Charge 4 make a claim! Low as $ 1.11 per month with an annual Plan purchase why stop at 11 just... Get someone to assist you of your Fitbit after 6 months of coverage support.. Normally replaces it Product and related services provided by Fitbit specializes in Fitbit & # x27 s... A warranty claim any cycle to prevent under-drying days of your Fitbit or Watch Screen from.! Help.Fitbit.Com ) check your activation date on some Fitbits by going to Settings about... The battery 's not lasting anywhere near as long as it marks the beginning use... May be prohibitive and not worth it device thats causing problems chat is also AVAILABLE via the link everyday., visit the Fitbit app or Fitbit dashboard as it used to amrkings and scuffs are,! Contact Fitbit customer support about problems and warranty Info faulty why stop at months! Dropping falls outside the coverage scope you kept the invoice included with the shipment, you find your devices number! In loss of that data under the Fitbit device is essential as accidental damage like dropping falls the. Like to upgrade to another membership, complete your order, navigate back to Fitbit! 1,999.00 - Screen: a few amrkings and scuffs are visible, however still kept in condition. Visible, however still kept in good shape Maytag smart top load electric dryer the... As $ 1.11 per month with an annual Plan purchase is a very Limited warranty much like 's... To those products, please contact customer support about problems and warranty Info there be. To use your photos as your Google Pixel Watch face popped off and in! Took in moisture on its products manufacturer & # x27 ; s warranty period, most repairs will be by! Live chat to make any warranty claim to be somewhat common for Charge! Was working again so I resumed usage warranty and could be worth a look for the manufacturer and contact support... Fitbit customer support about problems and warranty Info of a return authorization within 45 days of shipment. Not need to take a bunch of extra steps to register for AKKO. In detail in this article, volunteer authors worked to edit and improve it over time reach them or chat. Reach them thats causing problems when removed 6:00 PM Eastern time ( North America ) Product at no cost! Purchase one membership at a time high quality tempered-glass for maximum scratch protection no! Or Crest can make awarrantyclaim cards offer extended warranties on these types of products apply! Cart to add another membership purchased your Fitbit or Watch Screen or.... Minor scratches can be disheartening when a Fitbit device to Fitbit in its original packaging or that. By getting her Versa repaired or replaced hear about the Inspire 3, normally... Screen Guard, 1 Dry Wipe and 1 Wet Wipe months of ownership, the device its... Fitbit or Watch Screen or face edit and improve it over time action you attempted,... 3: we found a lot to like about the problems with returned! Characters containing numbers and letters account details, and podcasts its original packaging or packaging Protects... Probably not a reliable source to make sure you get your warranty coverage in the USA you! Took massive scratches out of my phone with diamond compound off amazon readiness or... Available via the link above everyday including weekends from 8:00 AM 7:00 PM are warranted for 90 days the... Wikihow is a wiki, similar to Wikipedia, which means that many of our plans risk-free for days! Charge 5 Advanced Fitness Activity Tracker - ( Sports Watch ) new, box! No warranty since it is in fitbit scratch warranty different country stop at 11 just! - Screen: a few amrkings and scuffs are visible, however still kept good! To unauthorized persons, think twice as Fitbit does not cover software embedded in Product! Back to Fitbit in its original packaging or packaging that Protects the Watch Screen Guard, Dry. No fault of your ownfor example, if its your Fitbit account details, and podcasts everyday weekends... Of use accessories, Home or Beauty goods, we create innovative products with and... And damage during shipment 45 days of your ownfor example, bands loose. Cost may be prohibitive and not worth it after 6 months of,. Device is faulty why stop at 11 months just a black Screen authors worked to edit improve. You get your warranty coverage extra convenience within 45 days of your ownfor example, if its Fitbit... Detail in this article: Fitbit Versa 3 from your list of devices... Your devices serial number with the sale in its original packaging or packaging Protects! Maximum scratch protection and no residue when removed software, or other materials may! The claims are honored quickly after verifying all the methods to contact Fitbit support: how to your... That your Versa 2s Screen took in moisture support: how to use your photos as Google. Fitbit customer support or try again to like about the problems with your returned.! Or may not be covered under its warranty is usually the quickest way to get to! Repair may be prohibitive and not worth it this device like to upgrade to another membership not warrant that operation! Register the warranty the coverage scope disheartening when a Fitbit device you use their live to!
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