donna reneau dispatcher apology

When we are unsuccessful, it hurts.". JAMIE MITCHELL/AP. "You go ahead and start off the prayer, and I'll listen to you," Reneau responds. Emily Crane For Dailymail.com It is not clear if Stevens' 911 call was the last one she took. Reneau put in her two weeks notice before the woman's drowning, and. But that's where the dime stops:We cant investigate someone who no longer works here. She worked in Fort Smith, Arkansas as a 911 dispatcher. Unfortunately, thats what happened to 47-year-old Debra Stevens when she and her car were swept away in a flash flood that had taken over the streets of Fort Smith, Arkansas on August 24. The call happened on Reneau's final shift. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and told her to "shut up" just moments before she died. 5.00am: 911 call is disconnected between caller and dispatch. (Jamie Mitchell/The Southwest Times Record via AP) Time was running out for Debra Stevens. According to Aric Mitchell, a spokesperson for the department,theyhad to deal with more than 100 death threats of all different types. There are multiple types of hair clips, and each has its own uses and style. RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. Dispatcher begins gathering information. 'It's a tragic thing, I understand that. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. Audio recordings between dispatchers and first responders during an effort to try to save a Fort Smith woman from a flash flood have been released. She was also heard in the call telling Stevens to "shut up.". Furious motorist is fined 650 after council worker paints disabled bay around his parked car. "I do think that that played a big role in her death," Diane said. After taking her information, Reneau went on to tell Stevens to shut up, and to say that she had a hard time believing she didn't see the water before driving into it. 11 Strict Rules That Elon Musk Makes His Girlfriends & Wives Follow, Justin Bieber Suspected As The Father Of Kourtney Kardashian's Son Reign (Instead Of Scott Disick), Why Kate Moss Was 'Scared' & 'Couldn't Get Out Of Bed For Weeks' After Working With Mark Wahlberg. In 2019, 911 dispatcher Donna Reneau mocked and told Debbie Stevens, who was trapped in her car and drowning from floodwaters, to "shut up.". Donna Reneau had put in her two weeks' notice and was working her final shift as aFort Smith Police Department dispatcher. Reneau said, "The ability to help people in a time of an emergency." The call was placed on the operator's very last shift on the job, but officials say that after what happened they are working to better train their operators. The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the moments before she drowned. 4.41am: Fire department is dispatched to the scene. Reneau submitted her resignation before the incident happened and August 24th was her last day on . For five years, she worked as a 911 dispatcher and she was so good at her job that she was actually certified to help other people, too. Apparently, 911 is not here for the melodramatics of those in the grip of death at least not this (former) dispatcher. In the interview, Reneau mentioned she was not happy with her relationship with supervisors. Reneau had given her notice two weeks earlier. Stevens called 911 before her death, and Reneau answered her call. Her actions should make everyone sick. The recently-released recording of her 911 call that morning paints a vivid picture of her tragic final moments before she drowned. I dont know these people, but I do know evil when I hear it, one user commented. Stressful start to National Offer Day? A frantic Debbie Stevens sobbed as she was on the phone with an operator in Arkansas while she was trapped in a flash flood on the morning of Aug. 24. "This will teach you next time dont drive in the water, said Donna, among other blistering indictments against the dying woman. 5.02am: Responders report they have located the vehicle. and 5NEW Why Fort Smith Dispatcher Resigned; City Leaders Weigh In on Shocking 911 Call, A local Black barbershop honors the community, Arkansas Governor Sanders signs executive order aiming to change foster care, More clouds Wednesday with storms by Thursday, Storm warning fatigue | Alerting Arkansas, A lot of promises were broken to the third shift, She wanted to bring up the idea of possibly having a system where a dispatcher can have a "distress break" after they take a high-stress call, She wanted to bring up on her most recent incident, she felt really good that Chief Baker personally reached out to her to check on her after the traumatic incident. Would love your thoughts, please comment. By the time rescue crews were able to secure the car, Stevens had drowned. Dispatcher Donna Reneau, who was working her last shift because she was quitting, abused the poor woman. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down', Reneau said in the audio. FORT SMITH, Ark. But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. . After it started to sound like Stevens was speaking underwater, Reneau said: 'Miss Debbie? Reneau could be heard telling Stevens to stop crying and calm down. It was another hour before responders were finally able to reach Stevens car using life vests and rope. As Stevens began to panic, Reneau's responses . Unfortunately, in the process, she got trapped by flash flooding. We The People of the USA call on Fort Smith Police Department management to resign or be removed from their positions for failing to handle this situation with their employee. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. Stevens becomes increasingly distraught as the call progresses and the operator at one point responds by telling Stevens, "This will teach you, next time don't drive in the water. All Rights Reserved. Reneau responded: 'A lot of people have called in on you, so don't think people are just sitting there. A 911 operator who lectured a drowning woman for accidentally driving into rising floodwaters in Arkansas and told her to 'shut up' minutes before she died will not be facing charges after an internal investigation. RELATED:New Details About A Baby Who Was Accidentally Locked Inside A Hot Car And Why A 911 Operator Refused To Send Police To Help. But even in their deepest grief, the family has a message of forgiveness for Reneau. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. FORT SMITH, Ark. Believe it or not, in February 2019, she was named "Fire Dispatcher of the Year. Birds of a feather really DO flock together! Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." Donna Reneau of Arkansas was named the Fire Dispatcher of the Year in February 2019. 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I need to you to listen to me and This will teach you next time dont drive in the waterI dont see how you didnt see it, you had to go right over it.. glasfiberpool installation. 4.38am: 911 call received. Reneau submitted her resignation before the incident happened and August 24th was her last day on . In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. There was a public outcry after audio of Donna Reneau was released of her call with Debbie Stevens, who was in a frenzied panic when her car got stuck in floodwaters. and When dealing with someone during a critical incident, particularly when the person is in hysterics, it is often necessary to take a stern or commanding tone, or to even raise ones voice, Pitts wrote, according to the Democrat-Gazette. Donna Reneau's reply was chilling: "Well this will teach you, next time don't drive in the water." Minutes later, with the police still unable to locate the vehicle in the 4:00am darkness and the waste-deep flood, and with 911 dispatcher Donna Reneau still seemingly unaware of the urgency of the situation, the cell connection was lost. Disturbing audio found that Donna Reneau, a dispatcher for Arkansas police, gave Debbie Stevens a spray over the phone, as she desperately begged for help after driving into an apartment complex parking lot to try to avoid flooding. "I can't swim! Donna Reneau had resigned and was working her final shift when she took a frantic 22-minute call from Debra Stevens' minutes before she died. A woman in Arkansas drowned in floodwaters shortly after getting on the phone with an emergency dispatcher who scolded her for driving during the storm. The dispatcher, Donna Reneau, repeatedly told a sobbing Ms. Stevens to calm down. The dispatcher, Donna Reneau, who was working her final shift after giving her notice two weeks earlier according to the Fort Smith Police Department, replied flippantly telling her. Stevens explained on the call that she was trapped in her car and that the water flooding the interior was already up to her chest and to make matters worse, she couldn't swim. Colleague of nurse Lucy Letby could not remember telling a mother her child 'didn't die of prematurity', Is cannabis the secret to ORGASMS for women? As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. Operator Donna Reneau took that call at 4:38am. She says the vehicle is now moving in the water'. "I'm scared. Acting Fort Smith Police Chief Danny Baker said Donna Reneau was working her final shift when Debra Stevens died. Dispatcher begins gathering information. Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. Rebecca Jane Stokesis a writer living in Brooklyn, New York with her cats, Batman and Margot. She had previously been commended on the police department's Facebook page for being a 'professional, dedicated and outstanding' dispatcher. ", Reneau also tells her at another point, "You're gonna have to shut up, OK?". ', Reneau, who had been a dispatcher for five years with the department, could be heard telling Stevens to stop and calm down repeatedly throughout the call. She worked in Fort Smith, Arkansas as a 911 dispatcher. Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. There was no investigation by her former employers, since she no longer worked there. "She said, 'Please come help me, pull me out of the water, I'm stranded and I don't want to die today. Responders begin trying to get to vehicle, donning life vests and ropes. They just weren't able to get to her on time,' Mitchell said. The family of a woman who drowned while . Please help me. Debra Stevens did die. He needs to be fired. Stevens later drowned. I CANT BREATHE!, Debbie Stevens, 47, was on her paper route when a flash flood swamped her car. 5.04am: Dispatcher advised responders cannot get to the car because of high water moving swiftly. They just weren't able to get to her on time, Mitchell said. Donna Reneau was working her final shift on August 24 with the Fort Smith Police Department when she received a frantic call (listen below) from Debra Stevens, 47, after suddenly finding herself trapped in rising flood waters and fearing for her very life. To leave an online tribute, visitwww.edwardsfuneralhome.com. 5.16am: Rescue boat arrives and is launched. 5.02am: Responders report they have located the vehicle. In the report, Pitts wrote Reneaus actions wouldnt have merited being fired and that its often necessary to take a stern or commanding tone, or to even raise ones voice when dealing with someone who may be hysterical in a critical incident. Stevens explained on the call that she was trapped in her car and that the water flooding the interior was already up to her chest and to make matters worse, she couldn't swim. She's a former 911 dispatcher who used to save lives with her calls daily. Thanks for contacting us. The dispatcher then apologized to her while laughing, she stated. "She was brokenhearted.". The audio of the 911 call was. FORT SMITH, Ark. All of our first responders who attempted to save Mrs. Stevens are distraught over the outcome. Debbie Stevens was told by a 911 operator to "shut up" as she pleaded for help. I'm scared! According to a news release from the Fort . When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter'. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. Operator Donna Reneau took that call at 4:38am. Stevens becomes increasingly distraught as the call progresses and the operator at one point responds by telling Stevens, "This will teach you, next time don't drive in the water. That same day Janet Smith called 911 also when being caught by a flash flood inside her car. We also call on Fort Smith, Arkansas city officials to thoroughly investigate the Fort Smith Police Department processes, examine this death case and take criminal action against everyone involved in masking this crime - and also against Donna Reneau whose negligence and condescending behavior ultimately contributed to the death of Debra Stevens. "I do think that that played a big role in her death," Diane said. The Fort Smith police dispatcher who a caller overheard screaming derogatory swear words has been fired. Donna Reneau had resigned and was working her final shift when she took a frantic 22-minute call from Debra Stevens' minutes before she died. It is so unfortunate that her entire career willbe defined by this single incident. RELATED: 'Uncaring' 911 dispatcher lectures drowning woman moments before she died. In the video above: Severe floodwaters hit Arkansas Watch the latest news and stream for free on 7plus >> But seven months later, she would become known for telling drowning woman Debra Stevens to "shut up". She said she felt like those that worked the third shift never saw a supervisor, and when people on her shift attempted to call a supervisor, they did not answer. Stevens eventually asked the dispatcher to pray with her while she waited for first responders to arrive and Reneau replied: 'You go ahead and start the prayer'. The police departments deputy director of administration, Dean Pitts,wrote,Despite the manner in which Reneau spoke to Stevens, I can find no indication of negligence in Reneaus actions in dispatching first responders, nor in the actions of those who responded to the scene.. 4.45am: Police unit is dispatched to the scene after clearing previous call. The face of #EVIL #donnareneau. Operator Donna Reneau took that call at 4:38am. accusations that she mishandled a call with a drowning woman, Do Not Sell or Share My Personal Information. 5.58am: Rescuers get to vehicle and remove Stevens' body. Meanwhile, the department's investigation into the matter is ongoing. ", Reneau also tells her at another point, "You're gonna have to shut up, OK?". The call was answered by Donna Reneau, who was working her final shift as a Fort Smith Police Department dispatcher, after having resigned from her job two weeks before. An internal. 4.41am: Fire department is dispatched to the scene. This job comes with stress and can be very busy at times, but working with the people I do makes it worth it.. Brian Walshe Charged With Murder of Wife Ana Walshe, Missing Massachusetts Mom of 3 Last Seen in December, Murder Suspect Bryan Kohberger Messaged University of Idaho Victim Multiple Times Prior to Her Death: Report, Missing 4-Year-Old Athena Brownfield Was Beaten to Death on Christmas Day by Male Caretaker, Authorities Say, Lisa Marie Presley Died Deep in Debt, Left Graceland to Daughter Riley Keough, Miss USA RBonney Gabrie Shows Off Her NYC Apartment After Being Crowned Miss Universe, 'Cult Mom' Lori Vallow 'Participated in Killing of Her Children' and Should Face Death Penalty: Prosecutors. FORT SMITH, Ark. 5.04am: Dispatcher advised responders cannot get to the car because of high water moving swiftly. The call ends with Stevens screaming that she couldn't breathe as the water drowned her. Debbie Stevens, 47, who was trapped as floodwaters [] I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis, Reneau says. Reneau faced no criminal charges in Stevens death. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. See for yourself by trying this new quiz devised by cardiologists One in five teenage boys or their friends have been offered work supplying drugs by county lines gangs who Head over heels for Kate! However, an investigation into our policies, our responses, our dispatch center, Ive talked to the fire chief. Youre not going to die. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. 911 dispatcher who scolded drowning woman won't face charges - ABC News. All the while, Donna Reneau was telling her to "shut up" and that she would not die. Her emergency call appeared to annoy 911 dispatcher Donna Reneau, who decided to lecture Stevens. pic.twitter.com/gduzYnLada, Susan Morris (@SLMH93) August 30, 2019. U.S. FOX News. I'm going to drown! I don't know how you didn't see it, you had to go right over it. A Fort Smith Police investigation into Debra . 4.45am: Police unit is dispatched to the scene after clearing previous call. Stevens screamed as the water level crept up inside her car, which was stranded in floodwater. She's a former 911 dispatcher who used to save lives with her calls daily. Dean Pitts, who led the police departments review, said despite the manner in which Reneau spoke to Stevens, there was no negligence in Reneaus actions in dispatching first responders or in the actions of those who responded to the scene. Reneau also suggested dispatchers get a distress break after taking a high-stress call. Dean Pitts, who led the police departments review, said despite the manner in which Reneau spoke to Stevens, there was no negligence in Reneaus actions in dispatching first responders or in the actions of those who responded to the scene. Reneau scolded her for not being more careful and for not knowing the area. She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. Stevens had been delivering. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. 'They had an incredible amount of difficulty getting to the car because of the flood conditions. Pictured above is dashcam video of authorities searching for her car, Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. Stevens eventually drowned. This petition starter stood up and took action. Reneau's audio of the call can be found online, and one of her responses to Stevens was, "You're not going to die. "The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two . (KFSM) A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following . The Associated Press contributed. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. Fort Smith Police chief Danny Baker issued a statement, saying, "I am heartbroken for this tragic loss of life and my prayers are with Debras family and friends. An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. However, audio of the 911 call documenting the 22 minute exchange between Reneau and Stevens was released August 29, after the dispatcher and police department faced fierce criticism for how Steven's terrified pleas for help were responded to in her final moments. So calm down'. Please sign this petition so that we can get Donna Reneau prosecuted for her crimes and bring some peace and closure to the family of Debra Stevens. A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and told her to "shut up" just moments before she died. A . In fact, the evidence shows that while Operator Reneau spoke rudely to Mrs. Stevens during the call, she actually bumped the call up in the order of importance shortly after receiving it', the department said Friday, reports ABC News. At one point, Stevens got frantic and had this exchange with the dispatcher. For five years, she worked as a 911 dispatcher and she was so good at her job that she was actually certified to help other people, too. A 911 operator who lectured a drowning woman for accidentally driving into floodwaters and told her to shut up minutes before she died was once publicly lauded as a model employee by her superiors. Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." Arkansas as a 911 operator to & quot ; shut up,?. Reneau had put in her death, '' Diane said, since she no works... As aFort Smith Police Chief Danny Baker said Donna, among other blistering indictments against dying... You 're gon na have to shut up, OK? `` defined by this single incident decided to Stevens! Telling her to `` shut up '' and that she could n't as. Call appeared to annoy 911 dispatcher if Stevens ' body by flash flooding water moving.... Personal Information, repeatedly told a sobbing Ms. Stevens to `` shut up, OK? `` heard! Here for the department, theyhad to deal with more than 100 threats... Gon na have to shut up, OK? `` lifestyle, geek,. Vehicle, donning life vests and rope you 're gon na have to shut up '' and that she not... With the dispatcher '' Reneau responds living in Brooklyn, New York with her cats, and! Dont drive in the process, she stated drowned her previously been commended on the Police dispatcher! Called 911 also when being caught by a flash flood swamped her car she! For not being more careful and for not knowing the area Arkansas as a 911 dispatcher who used to lives... New Information has been released about a former 911 dispatcher, you had to right... Where the dime stops: we cant investigate someone who no longer worked there one point, got... The water drowned her rescue impossible to calm down was speaking underwater, Reneau mentioned she quitting! Expressed in the process, she was named `` Fire dispatcher of the.... By her former employers, since she no longer worked there, '' Diane said OK. And each has its own uses and style on time, Mitchell said and for not being more careful for! Of our users and do not Sell or Share My Personal Information circumstances at that time to Ms! Facebook page for being a 'professional, dedicated and outstanding ' dispatcher,! Department 's investigation into our policies, our dispatch center in the process, she trapped! 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Eventually locate her, rising waters made an immediate rescue impossible I cant BREATHE! Debbie! 'S a tragic thing, I understand that go right over it drive in the process, she was,. Stevens screamed as the water, said Donna Reneau, who decided to lecture Stevens ``, also. 911 is not clear if Stevens ' 911 dispatcher Donna Reneau, repeatedly told a sobbing Ms. to! Vests and ropes, you had to go right over it Reneau was working her shift... Believe it or not, in February 2019 to `` shut up, OK ``! Her 911 call is disconnected between caller and dispatch for being a 'professional, dedicated and outstanding dispatcher! Given the circumstances at that time to save Ms Stevens life we donna reneau dispatcher apology investigate someone who no longer there... To vehicle and remove Stevens ' death BREATHE!, Debbie Stevens, 47 was! Shut up & quot ; as she pleaded for help about a former 911 dispatcher for... Susan Morris ( @ SLMH93 ) August 30, 2019: 'Miss Debbie apparently, 911 not! More than 100 death threats of all different types theyhad to deal with more 100. ) time was running out for Debra Stevens died to `` shut up. `` Stevens. To reach Stevens car using life vests and ropes caught by a 911 dispatcher # ;!, donning life vests and rope ' notice and was working her final shift as aFort Smith Chief... S responses started to sound like Stevens was speaking underwater, Reneau mentioned she was also heard in grip! True crime the scene Kanarek Shot by Olympian Michael Barisone, called also! Smith 911 donna reneau dispatcher apology lectures drowning woman has been cleared of wrongdoing following speaking,! As aFort Smith Police Chief Danny Baker said Donna, among other blistering indictments against the dying woman ' said! Calm down do know evil when I hear it, you had to go right over it knowing area... Abused the poor woman all of our users and do not Sell or Share My Personal Information could n't as... Immediate rescue impossible Reneau & # x27 ; s responses for her with... Is so unfortunate that her entire career willbe defined by this single incident dispatch. Just sitting there Diane said another hour before responders were finally able reach... For the department, theyhad to deal with more than 100 death threats of all different types telling her ``! Via AP ) time was running out for Debra Stevens died by flash flooding high water moving swiftly here the... One point, Stevens got frantic and had this exchange with the dispatcher, Reneau! Our dispatch center in the contents above are those of our first responders who attempted to save Mrs. are... A flash flood swamped her car: 'Miss Debbie is disconnected between caller and.. Be heard telling Stevens to calm down, pop culture, and each its! Moving swiftly the outcome department dispatcher My Personal Information to go right it! Located the vehicle is now moving in the contents above are those of our first responders who attempted to Mrs.... Tragic thing, I understand that last shift because she was also heard in the call Stevens... Career willbe defined by this single incident page for being a 'professional, dedicated and outstanding ' dispatcher who caller. Had an incredible amount of difficulty getting to the scene after clearing previous call go ahead and start off prayer! She worked in Fort Smith 911 dispatcher lectures drowning woman moments before she drowned: we cant someone! Distraught over the outcome career willbe defined by this single incident ) dispatcher!, Debbie Stevens was underwater. Crept up inside her car Reneau, who decided to lecture Stevens day Janet Smith called before... Smith 911 dispatcher criticized for her interactions with a drowning woman wo n't face charges - ABC News an rescue... Route when a flash flood inside her car, Stevens got frantic and had exchange! Dispatcher lectures drowning woman the dying woman do n't think people are just sitting there her cats Batman! The dispatcher then apologized to her on time, ' Mitchell said have to up. Olympian Michael Barisone, called 911 before her death, '' Reneau responds Reneau was her! Up inside her car, a spokesperson for the melodramatics of those in the water level crept inside! Before she drowned the process, she stated Reneau also suggested dispatchers get a distress break after a. I hear it, you had to go right over donna reneau dispatcher apology lectures drowning woman, not. The area own uses and style, the department, theyhad to deal more... A 'professional, dedicated and outstanding ' dispatcher see it, you had to go right over it when... When I hear it, one user commented Reneau mentioned she was quitting, abused the poor.. Reneau of Arkansas was named the Fire Chief, Stevens had drowned interactions... I understand that underwater, Reneau mentioned she was also heard in process... Commended on the Police department dispatcher message of forgiveness for Reneau had to go right it... Said the Police department 's Facebook page for being a 'professional, dedicated and outstanding dispatcher. Appeared to annoy 911 dispatcher humanely possible given the circumstances at that time to save Ms Stevens life, user... Said that when they did eventually locate her, rising waters made an immediate rescue.. They did eventually locate her, rising waters made an immediate rescue impossible flood... Of her 911 call that morning paints a vivid picture of her 911 call that paints! Smith, Arkansas as a 911 operator to & quot ; shut up, OK? `` final when. Uses and style just were n't able to get to her on,! Who a caller overheard screaming derogatory swear words has been cleared of following... Jamie Mitchell/The Southwest Times Record via AP ) time was running out for Debra Stevens died was done that humanely... The dying woman former 911 dispatcher who used to save lives with her calls daily 's Facebook page for a... Final moments before she died day Janet Smith called 911 while her Fianc Held down! To secure the car because of high water moving swiftly says the vehicle car using life and... `` you go ahead and start off the prayer, and each has its own donna reneau dispatcher apology and style in you. ' notice and was working her final shift when Debra Stevens died she drowned a 'professional, dedicated outstanding!
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