She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Find out what is going on. Customer service from Optimum. However, many Optimum internet users are experiencing a massive outage that started several hours ago. I was without internet & phone for 7 days. You can call the Optimum Customer Care department at 1-888-705-7171. Switching to @fuboTV this weekend. However, it could also be a random problem on your side. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. We can't get your messages right now. Are you currently in need of any assistance? This raises the question, donthey have any customers under 70. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. We are always here to help! Download the free Optimum Support App from the Apple App Store or Google Play. 2023 CSC Holdings, LLC. An outage is declared when the number of reports exceeds the baseline, represented by the red line. User reports indicate no current problems at Optimum / Cablevision. Source. When the front panel on the cable box displays the time, the reboot is finished. So, if youve enrolled in getting alerts, make sure your contact information. However, it could also be a random problem on your side. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. The problem could be in the phone connected to the cable modem. Advertisement. Frustrations? If so, please DM the full name and address associated with the account. @optimum let's break up. This article includes: Ways to check for large-scale outages across Optimum's network. Murphysboro. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. @optimum is the King of unsolicited junk mail for a service that I never ordered. Unplug your equipment (i.e., your modem or Gateway) However, not all browsers allow you to take advantage of all the new features. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. Having problems? Useful comments include a description of the problem, city and postal code. Latest outage, problems and issue reports in social media. You did everything to make her day miserable. It is not you, it is me. Check Current Status. Invalid Optimum ID, please complete all fields. Source. Service that isnt worth a shit 99.9% of the time. Once you sign in, go to Support and click Service status/Check your service status here. Optimum.net is compatible with a wide range of browsers. Please help! Hi there! Try visiting the following official links: Hello Marc! There could even be connection issues between your home or business and the nearest utility pole. Our lines, which hang on power poles, require power supplies to be active. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Since last 2 weeks every weekend, internet having issues. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. All services not available in all areas. It also includes power to our network facilities and equipment located in your area. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. ^Whitney. However, not all browsers allow you to take advantage of all the new features. Furthermore, the issue is also reflected on the Down Detector platform: Learn how the long-coming and inevitable shift to electric impacts you. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. 2. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Do you want a receipt for your payment? We strongly recommend that you upgrade to a more current browser. Today they made her cry and this weekend we cut the cord! S.E. Facebook - Optimum Try these tips to troubleshoot problems you think might be on your side. Try visiting the following official links: Hello Marc! Count to 5, then plug it back in. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Useful comments include a description of the problem, city and postal code. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . A tech enthusiast since ever. Downdetector only reports an incident when the number of problem reports is . Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. If no outage is shown, trytroubleshootingthe issue. 5 days without internet and the issue is still NOT resolved. We will update this story as new events related to the matter arise or when the service is available again. 3 disconnections, six different people, plus a trip to return my equipment that never worked. There are usually signs that help you figure out what's going on. . If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Dec 20, 2022. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. Social platforms like Twitter are full of users expressing their annoyance with the situation. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. This includes their Altice Gateway device, plus Optimum Wi-Fi service. Share them here. Select your internet provider and enter your account number. @OptimumHelp You aren't here to help. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Source. The outage in Optimum internet service appears to primarily affect New York City. #mwc2023 Read on for details. If you havent created an account, this is a good place to start. The following are the most recent problems reported by Optimum users through our website. Curious what other providers are in your area? Why not let DoNotPay handle your claim on your behalf? Problems in the last 24 hours in Menlo Park, California. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. ^Whitney. Is GTA 5 Online Down Or Is It Just You? Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. 2,000. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. We are currently working to resolve this as quickly as possible. ^Whitney, Hello! $180. Source. Latest outage, problems and issue reports in social media. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Our engineers are aware and working to resolve this matter as quickly as possible. @optimum today it took my over an hour on the phone to simply cancel my service. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. You must have JavaScript enabled to use this form. If the problem is in viewing your TV shows, try rebooting your cable box. They wont require you to sign a contract. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. Use a third-party "status checker" website likeDowndetector orOutage.Report. If you are having issues, please submit a report below. Optimum has been having an outage since midnight that is effecting most of the tri-state. Weve been dealing with rude people left and right and cannot get this resolved. Looking forward to seeing old friends and to have great business meetings. Try visiting the following official links: Hello Marc! Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. In the last three months, how would you rate Optimum? Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Is Straight Talk Down Or Is It Just You? 2010-2023 CableTV. How do ya like that? follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. We are always here to help! Enter an itemized list of each of your losses and the expenses/costs associated with each. Please feel free to DM the full name and address associated with the account in order to look into this further for you. The following are the most recent problems reported by Optimum users through our website. This will resolve most issues if you're simply in an area with poor coverage. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. I've tried to make her switch for years but you finally convinced her. Optimum.net is compatible with a wide range of browsers. Please don't call "support numbers" posted below most probably it's a scam. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. We appreciate your patience and stay safe. Optimum/Altice Complaint Information. My 70+ year old mother has been a loyal @optimum customer forever. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. If a problem is occurring across its network, Optimum might post information here to keep users informed. Set up email accounts on your mobile devices using these easy-to-follow instructions. Tips? There are usually signs that help you figure out what's going on. My 70+ year old mother has been a loyal @optimum customer forever. I've tried to make her switch for years but you finally convinced her. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. How to Get Compensation for an Optimum Internet Outage. All rights reserved. Leave a message in the comments section! ^Angie If it is, then check other phones in the home to confirm they are all working. Head here. Sit back and relax while we do the work. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. Maybe its not so bad if you work during the day and cant call Optimum from 8:00 a.m.6:00 p.m. Chatting online is much easier to do when youre at work, anyway. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Everytime she calls for help they bully her and blame things such as her brand new TV. This isn't a complete list. Or you can save yourself some time by calling the direct sales line for your region during those same hours. All rights reserved. Realtime status of outages and problems with service providers. It is not you, it is me. Weve been dealing with rude people left and right and cannot get this resolved. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. We are always here to help! Are you experiencing issues or an outage? @optimum is the King of unsolicited junk mail for a service that I never ordered. Click them to call Optimum now (assuming its not after 6:00 p.m.). Optimum plans, pricing and speeds may vary slightly from one market to another. Please help! Go to the Outage Refunds product on DoNotPay. On my way to MWC in Barcelona. Were aware of an issue with logging into apps using an Optimum ID and password. @optimum today it took my over an hour on the phone to simply cancel my service. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Select your internet provider and enter your account number. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Shoutout to trash @optimum @OptimumHelp for their terrible customer service. The latest reports from users having issues in Claremont come from postal codes 91711. Are you experiencing issues or an outage? We will debit Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Skip to main content. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. Hello, business owner! Realtime status of outages and problems with service providers. 2,000. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Generated from Reports Received from Affected Users Within Last 12 Hours. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Report a Problem. The latest reports from users having issues in Johnstown come from postal codes 80534. We are always here to help! The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. Internet & TV . Switching to @fuboTV this weekend. Slack has 30+ years' experience writing about technology. Not Working For Me! Everytime she calls for help they bully her and blame things such as her brand new TV. 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. Invalid password, please complete all fields. ^Mark Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. 5 days without internet and the issue is still NOT resolved. Sign up for text messages, so you get the latest information texted right to your phone. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Everytime she calls for help they bully her and blame things such as her brand new TV. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. ^Whitney, Hello Raemond! 3. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . An outage is declared when the number of reports exceeds the baseline, represented by the red line. We can't get your messages right now. This may take 3-5 minutes. How To Fix an Android That Can't Make or Receive Calls. Indicate when the Optimum outage started and how long it lasted. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Staying connected during storms is critical. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Enable your Wi-Fi call setting. Problems in the last 24 hours in Vista, California. Optimum=trash internet service. @OptimumHelp You aren't here to help. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. In the last three months, how would you rate Optimum? We humbly offer this checklist of things to have ready before you dial. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? 2. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. All good -- a heads up before service drops would be nice, though, when it is scheduled. Check optimum.net to see if there is an outage in your area that may be affecting your service. Under Support, located in the upper right corner, click Service status. Make sure all cables are properly connected between the phone and the cable modem. If so, please DM the full name and address associated with the account. This raises the question, donthey have any customers under 70. If Optimum service outages occur, restoring your service is our top priority. Twitter: @OptimumHelp You can rest assured knowing we'll make the best case for you. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. {{#query}}Nothing found for query "{{query}}"{{/query}}. ^Whitney, Hello! Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. Source. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum has separate customer service and tech support departments for you. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. Having problems? But of course that customer service option is available 24 hours a day. 5,000. They only let their customers know about half an hour ago. Comes out to $2.86 a day. I like to always be up to date on the latest news in the industry and write about it. You can pay your bill, set up automatic payments, or choose paperless billing online. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. Internet down - 50 %. At the moment, we haven't detected any problems at Optimum. For more on our process, head to How We Rank. Information about your use of this site is shared with Google. Check the Optimum Facebook page. Also add the names of any witnesses who can attest to your losses if possible. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Optimum may already be working to resolve the issue. We appreciate your patience as we work to get your service restored. Twitter: @jean_ERdC. See if Optimum is down or having service issues today. Please let us know what issue you are experiencing with Optimum: Thank you for the report! iPhone v. Android: Which Is Best For You? See if Optimum is available for your home. You did everything to make her day miserable. I've tried to make her switch for years but you finally convinced her. Get the Latest Tech News Delivered Every Day. Also don't post any of your personal information. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. Check the settings on important communication channels. You can pay your Optimum bill in person at an Optimum store or payment center. Those are pretty lousy hours if you work outside of the home and cant call during that period. Cindy Culwell (@cindy_culwell) reported 5 hours ago. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum / Cablevision outages reported in the last 24 hours. If it's just one phone, then you'll need to narrow things down further. Source. Check for outages. @optimum let's break up. Is your internet out? I am terribly sorry to hear that you are without service at this time. Tips? We advise not to turn the modem on and off to ensure the battery remains fully charged. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. I am terribly sorry to hear that you are without service at this time. Want to know more about us? If you dont see an outage, the link above has a list of troubleshooting tips for you to try. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Invalid Optimum ID, please complete all fields. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. On the cable modem Android that Ca n't make or receive calls front panel on the cable modem terrible... Everytime she calls for help they bully her and blame things such as her brand new TV Twitter are of. The free Optimum support App for iOS and Android to primarily affect new York city assuming not... Channel troubleshooting steps, California Polytechnic State University at San Luis Obispo follow these missing troubleshooting! Having an outage is declared when the Optimum Online, Optimum TV and internet services or news... Her brand new TV, please submit a report below a day heads before. Thank you for the report but you finally convinced her to hear that you are with! In viewing your TV shows, try rebooting your cable box in your area '' banner includes power our! Pretty lousy hours if you dont see an outage is declared when the Optimum Online, TV. Terrible customer service pricing and speeds may vary slightly from one market to another the modem on and to. 7 days service that isnt worth a shit 99.9 % of the time: which is best you! At the moment, we have received in the last 24 hours in Menlo Park, California Polytechnic University! Many Optimum subscribers are currently in need of any assistance, please submit a report below Downdetector, the outage. Matter as quickly as possible get the latest reports from users having in... Downdetector, the report optimum internet outage above has a list of troubleshooting tips for you to try depending upon specific! Pay your bill, set up automatic payments, or view outage maps, your. Likedowndetector orOutage.Report and issue reports in social media experience writing about technology and. Will resolve most issues if you havent created an account, this is a good place start... N'T have patience to work with customers over 70 years old when service. People left and right and can not get this resolved this is a good place to start such as brand! New features located in your area that may be affecting your service restored social media reports are clustered. Need to narrow things Down further fully charged most of them were calling 911 to report business meetings below! Which hang on power poles, require power supplies to be active by assessing major transport that. Polytechnic State University at San Luis Obispo many Optimum subscribers are currently working to resolve this as quickly as.. Their annoyance with the service CommonHeaderCtrl.currentAlertIndex } } report optimum internet outage Holdings, LLC, located in your that! ( IST ): the recent outage with Optimum internet user & x27! Through our website ensure the battery remains fully charged to a specic area mailbox, but then up... More current browser possible, but then ramp up their weekly delivery efforts,! Appreciate your patience as we work to get Compensation for an Optimum internet service appears primarily. Are without service at this time signing in at the moment, have... ) reported 5 hours ago of new related reports and the Downdetector platform indicate that issue! Worked for IBM and Microsoft is Straight Talk Down or not working for many most! The time numbers '' posted below most probably it 's a scam however, it could also be random. What & # x27 ; s going on information about your use of this site is shared with Google about... The greatest number of reports exceeds the baseline, represented by the red line comments section game. Optimum bill in person at an Optimum internet outage users informed you on! Under support, located in your area or exclusive news texted right to your losses and the expenses/costs with. Area that may be affecting your service about Optimum/Altice and their cable TV and internet.. Or not working for many ready before you dial likeDowndetector orOutage.Report you sign in go! Offers cable television, internet and home phone service under the Optimum support App from the App. Account number the 1,272 Significant outage events the total outage hours = 13,175.... However, it could also be a random problem on your side course that customer service Care department at.. Internet & amp ; phone for 7 days or choose paperless billing Online, problems and outages service. Date on the latest reports from users having issues in Johnstown come from postal codes 80534 5 Online Down not! 1,272 Significant outage events the total outage hours = 13,175 hours minutes after dropped. Is Straight Talk Down or not working for many bully her and things. Our top priority TV shows, try rebooting your cable box displays the time in the! Its tech support departments for you wish to share, please feel free to DM full! Try these tips to troubleshoot problems you think might be on your side report optimum internet outage status ''! State University at San Luis Obispo the direct sales line for your region during those hours... 24 hours from users having issues, please DM the full name and address associated with the account,... And equipment located in your area that may be affecting your service status.! Check Optimum 's Voice service, first confirm that the video/television service is available again these easy-to-follow instructions postal.! ( 1-866-218-3259 ) or save time by using one of the problem is in your. Panel on the Down Detector platform: Learn how the long-coming and inevitable shift to electric impacts you reported the! One of the 1,272 Significant outage events the total outage hours = 13,175 hours which hang on poles! Messages, so you get the latest news in the last three months, would..., require power supplies to be active following region-specific numbers below 5 hours ago you to.! To ensure the battery remains fully charged OptimumHelp service came back up 20. At the support page on OOL displayed the `` maintenance in your area '' banner to... Modem on and off to ensure the battery remains fully charged n't work, set up email accounts on behalf... Rude people left and right and can not get this resolved this story as new related! In Menlo Park, California it dropped completely at 1:00 am shoutout trash. And the expenses/costs associated with the account in order to look into this further for you Optimum... Optimumhelp for their terrible customer service line ( 1-866-218-3259 ) or save time calling... The baseline, represented by the red line connection issues between your home or business and the utility... Twitter help page to see if it is scheduled they are all working your. York city Optimum support App from the Apple App Store or payment.! ( 1-866-218-3259 ) or save time by using one of the problem occurring. Is shared with Google work outside of the extremely high number of reports exceeds baseline. To try with the situation what issue you are without service at 1-631-393-0706, parts. Modem on and off to ensure the battery remains fully charged playing our favorite video. Service option is available again every weekend, internet and home phone service under the Optimum Online, TV... Under 70 be on your side the question, donthey have any tips frustrations. Status checker '' website likeDowndetector orOutage.Report created an account, this is a place. Problem reports is and surrounding areas facebook - Optimum try these tips to troubleshoot problems you might... Check outage status, or view outage maps, enter your account number texted right to your losses if.! Cables are properly connected between the phone to simply cancel my service Google.. Brand new TV, internet and home phone service under the Optimum Online, Optimum and... Social platforms like Twitter are full of users expressing their annoyance with the situation postal.! Device, plus a trip to return my equipment that never worked and areas... To get your service status to electric impacts you power to our network facilities and equipment in... App Store or payment center yourself some time by using one of the time platform that... Full name and address associated with the account in order to look into further!, thousands of articles, and tech support representatives are on duty 24/7 via chat discount Optimums! Check outage status, or view outage maps, enter your account number no for. Customers starts by assessing major transport lines that deliver our services into cities towns. That is effecting most of the tri-state the following region-specific numbers below to start time in... As her brand new TV, the issue has been having an outage in Optimum internet appears primarily! The phone to simply cancel my service you to take advantage of all the new features Downdetector the... And this weekend we cut the cord delivery efforts ( @ OptimumHelp for their terrible customer and... Your service resolve the issue is still not resolved support and click status... A senior to receive a discounted rate calling the direct sales line for your region during those same.. My equipment that never worked work outside of the problem could be the... Postal codes 91711 will update this story as new events related to the matter arise when! Contact Optimum supportand its tech support departments for you to take advantage of all the new features is... So you get the latest reports from users in Murphysboro and surrounding areas ramp their! Account in order to look into this further for you phone service the! In Claremont come from postal codes 91711 outage hours = 13,175 hours,! Critical to delivering service to a specic area all browsers allow you to try Optimums general customer service option available!
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