Do not trust this shop to deliver. Hi Janie, Hi Desiree, Thanks for your feedback. But, not to worrythey charge your credit card as soon as you make the order. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. This is a generic card error - this means that your bank is rejecting the transaction at this time. Both dresses arrived back to back and they looked nothing like it did online. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. All of my questions were answered. Anyone can write a Trustpilot review. In the case of any expired store credits, we will gladly issue another current one for the same value. You must not misuse this Website. Now my daughter has no dress for homecoming and we are scrambling. For example, in the user namespace all titles begin with the prefix User:. We would suggest to double check your card details. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Products used:None, sizing too inaccurate. -Kate. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. I have been waiting for almost three weeks and still haven't got my money back. We're so sorry to hear about the order. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. -Kate. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. -Kate. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . this was for a very special event and now i have no outfit and no resolution to this. Here are 8 tips for writing great reviews. Our regular return policy applies to all orders made through AfterPay. Luckily I was able to return it and get store credit pretty quickly. LUCY IN THE SKY Help Centre. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. My Skims Reviews: Is Kims Shapewear Worth It. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! RELATED: 12 Stores Like Lucy In The Sky to Shop Now. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. If you need help with returning we do have our returns in our FAQ. The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. LOVE THIS COMPANY. -Kate. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. In fact, Lucy In the Sky has dresses for nearly every festivity and celebration! Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Ordered from this company thinking the dresses were cute. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! My item did not arrive in the alotted time it was supposed to with NO communication from the company. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. I feel tricked and pissed off. Chat is only option and that takes hours to even get a chat representative. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Complaint Type: Problems with Product/Service. -Kate. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. Thanks for your feedback. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. BBB Business Profiles generally cover a three-year reporting period. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Annoying, right?! Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Delivery date was Feb 17-24th. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. International delivery is 5-10 business days. Hi Jessica, We appreciate your feedback! In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. That's way too short for anyone, especially for teens who are going to their first dances! Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. There are no fees if you pay on time. Lucy in the Sky, Inc may change this policy from time to time by updating this page. Yes, it says so on the website -- READ THE FINE PRINT. Will not refund my money and will only offer a store credit. We will not be liable if for any reason this Website is unavailable at any time or for any period. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. 1. Super fast and helpful; won't hesitate to order from the site/company again! In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. Its pathetic that they do that to customers. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Well look into the stated issue and will work out a way to resolve the situation asap! Be careful of ordering something for a particular occasion. With no warning either time. Glad that our Customer Service was able to help with your returns! Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Customer service is non-existent. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. I reached our to the company and got a fast response from them. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. 501k Followers, 14 Following, 7,129 Posts - See Instagram photos and videos from LUCY IN THE SKY (@lucyintheskystore) lucyintheskystore. All orders are subject to availability and confirmation of the order price. Do not order from here. In comparison to all other apparel the brand offers, Lucy In the Skys dresses department is definitely the big boss. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Our cut-off for same-day express shipping is 1pm Pacific Time. Have e-mailed twice in the last week with no response! So thankful for the quick and informative service from Daniella. Unfortunately after an order has shipped with USPS we cannot update a shipping address. It is 9/23 no dress. 90014. Order from a different boutique. My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. Totally disappointed! Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. We have Live Chat and Email available for any questions or concerns. Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. I don't understand how it's still in business. I HAVE MY TRACKING NUMBER. Search. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Hi! My Los Angeles Apparel Review Are They Worth It? There are thousands other options. Tip for consumers:Absolutely no refunds unless it arrived damaged. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. We want to make sure that this refund goes through immediately. I foresee no dress, no money returned and no reply. Hi Melissa, Yes. Lucy In the Sky has some decent prices. Did all refunds go to store credit or were some people able to get a full proper refund? Please make sure that the style is in original condition otherwise it may be sent back to you. Images copyright 2023 Lucy in the sky inc. All rights reserved. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Absolutely terrible customer service. Status: Resolved. Our Shady Rays Reviews Whats the Verdict? The online chat help was very helpful! I've lost $120 to Lucy In the Sky and received nothing. - Kate. In fact, the most expensive piece on Lucy In the Skys website is this Two-Piece Iridescent Set, which is $105. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. i ordered 2 dresses october 2 and need them for october 11. thanks! - Kate. Everything You Need to Know, Made Trade Reviews: What You Need To Know. Ordered 4 dresses in August 2022 for several events (totaling over $300). We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. Thanks for your feedback. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. If you order multiple styles with different delivery dates, they may ship separately. I ordered my dress september 13 it's now october 1. is it supposed to take this long? Really bad. Business days do not include weekends or public holidays. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. -Kate. I have twice ordered from this website (years apart) and both times my items were not sent out. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. BBB is here to help. i live in texas and ordered a dress on sunday earlier this week. If you ever need any assistance please email us at resolution@lucyinthesky.email. Free Shipping Worldwide from L.A, no minimum. We're sorry to hear about your issues with our return policy. If you placed an order without an account, you can use the same email to create an account to access your return label. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Number of comments: 0 Shipping I need to change my address or order, how do I do this? You can view your order history by going to the My Account page and by clicking on History. Hi Hailey, I would never recommend purchasing from this company unless you don't care if you ever get the item. Guess I'll be donating clothes to charity. Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. International Association of Better Business Bureaus. CASANDRA M. was extremely helpful in seconds. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. Thanks for your feedback. As soon as you place the order, it is processing on our end. You can contact Lucy in the Sky at shop@lucyinthesky.email. All international orders are shipped with DHL International Packet Plus. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We're so sorry to hear that your order was delayed. www.lucyinthesky.com retains the right to refuse any request made by you. We may from time to time include third party links on our Website. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. I mean, short to the point where I can see her butt cheeks! Do not buy from them. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). Also no updates on arrival or even if I will ever get it. My daughter has an event Nov. 19. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. Takes forever to ship and zero response from Customer Service. If we are unable to contact you we will treat the order as cancelled. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Our privacy policy, which sets out how we will use your information. Hi Lily, The phone number listed doesn't get answered and online chat is not available. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. We ordered a dress on 9/6. This has been quite frustrating. Thanks for your feedback. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. It is an eligible payment method for all U.S orders over $35. I have never been able to complete a return that quickly. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . You will receive your tracking number once your style/s have been shipped. -Kate. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. We're sorry to hear about your disappointment with our return policy. It fits exactly to measurements specified in the skirt section for sure! I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. This will be automatically applied to your account attached to the email address used for the order. We had the same issue. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. -Kate. Store credit only. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. Please emails us at resolution@lucyinthesky.email so we can better assist you. Get the latest business insights from Dun & Bradstreet. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? It's pretty enticing because the prices are low and they always have free shipping and returns. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Please email us at resolution@lucyinthesky.email if anything else. In the case of any change-of-mind or sizing issues, we offer store credit. Save my name, email, and website in this browser for the next time I comment. The package was never opened -- and sent back immediately. Business days do not include weekends or public holdiays. This is the only time I ever have ordered something online when the seller would only give store credit. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Lyrica Racer Back Bikini Set in Orange Strawberry! Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. We therefore have no responsibility or liability for the content and activities of these linked sites. This policy is effective from 01/01/2016. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Any orders cancelled within 14 days of being placed can be cancelled for store credit. She even helped me cancel an order and issued my store credit instantly. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. Free Shipping Worldwide, over US$50. They're all photographed wearing size Small. If anything else you can email us at resolution@lucyinthesky.email-Kate. Lists Featuring This Company. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! - Kate, Hi Chris! If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. You gotta keep returning and getting a dress that would finally fit - if at all! Shipping was supposed to be 5 business days. What a terrible return policy for a online store. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Twice now, I have not received an order or refund. 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