Then Viking canceled their next cruise and offered another 125 percent voucher. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Tripadvisor performs checks on reviews. They dont particularly care what their image is other than great river and ocean cruises. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. Please subscribe now and support the local journalism YOU rely on and trust. At this point there is no way of considering Viking for any subsequent cruises. CC Help Jenn If you find it, read it. Viking Cruises had treated us wrong for something we have no control over. You can find these in the 'Good to know' section. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. I will certainly take your advice and write the State of California. The "free" flight from Venice was arranged by a Viking booking agent. Started August 27, 2021, By We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . Review tags are currently only available for English language reviews. Its been eight months. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). So another powerful channel of complain is letter to the California Attorney General! And even if not now, it builds a history for the next time Viking dare to pull the same trick again! OK, you didn't get your river cruise. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. I can't believe this is legal! Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. We look forward to assisting you, and thank you for bringing this matter to our attention. Im happy that my team and I could assist. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. Instead they used credits from the refund we were owed. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. We will NOT be going to Iceland with Viking as we had planned. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Sears couldnt deliver my appliances. endobj
60% of Full Fare. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. Ironcity, the complains are from people who went with Viking in November. Chicago SW Suburb. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. If they got enough complain, they might open an investigation. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. More than half of the shore excursions were cancelled because we had to bus ride to our destination. This was my fourth rivet cruise with Viking. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. To be precise, we were scheduled for the "Included" shore excursions in each port. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. read more, We booked a cruise which included Turkey. We had booked the Romantic Danube cruise Aug of 2020. more. Review tags are currently only available for English language reviews. After 24 months, if you are unable to use your. Not to defend Viking by any means but Uniworld did this to a friend. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. Also post #22 cites the procedure and due date tom request cash. 1 0 obj
An act of God is one thing when it is unknown. If a cruise is . Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. They got no advance notice, no onboard cash. #5. air is received. We both have autoimmune conditions. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. So Fosse had no way of knowing how they were calculating the percentage. We even had the insurance! Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. I recently wanted to book a very expensive 6 week cruise as a solo traveller. Had they waited 10 more days, they would have received the full refund. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. Mandatory vaccine cards to cruise are required. There. Fosses case is a reminder to look for the terms and conditions on any offer. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. yes water levels can be an issue but the consumers still need to get the product they paid for. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. We have friends who highly recommended GCT. Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . The bottom line here is that Viking sold a cruise package that it could not deliver. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. Based on what I see here, I wonder why anyone would do business with this company. 2 0 obj
I immediately questioned why we can't opt out of flights and was told 'because you can't'. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. When we purchased this cruise, we paid for Deluxe Accommodations. Texas. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. endobj
This tour was our first and last river cruise at least with viking. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. No, the representatives said. Needless to say, I won't be taking a Viking River Cruise. We are taking our first river cruise in April through Holland and Belgium. Free shipping for many products! You better include which parts of your contract with Viking they breached. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. She sent them a brief email outlining her grievances. Big Mistake! Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link read more. It wasn't the cruise line, it was the river. Ask yourself: Why is it doing this? Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. Were always here to help. Why is it taking so long to get a cruise refund? Business Incorporated: Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. Please email us at Tellus@vikingrivercruises.com if you have additional concerns you would like addressed. It promised refunds later,. I would never rule out a cruise line because someone else had a problem. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. I would not even give a score of 1. Covid hit and we were unable to go in May 2021. I was really torn. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. Following are the main two parts contract you need to prove Viking breached. MonFri 08.0017.00SatSun 09.0015.00Finnish time. The booking must be cancelled before applying for a refund. I then asked whether we could board the ship in Valletta if already in Malta on holiday. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. Their refund policies are strict. .. this is not an Act of God. Viking was threatening to leave us in Iceland. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. Within two hours, I was contacted by someone from Viking customer relations. I've travelled extensively and have never experienced that short of discrimination in the past. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. (In fact, first time to Europe). Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). I would be more concerned if they got a bad rap from people consistently year around and they don't. We just recieved notice they are sailing in September 2021. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. I think copying you on my complaint helped, she says. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. . We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. Started June 21, 2021, By I wouldnt have. They have used them quite a few times. Powered by Invision Community. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. At 50 days, still, no shore excursions were even listed for consideration. An act of God is one thing when it is unknown. All of Vikings competitors made the same offer. At 60 days, there were NO Shore Excursions available for reservations. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. If you dont see it, ask for it. Four days on a bus. This was our first ocean cruise, but we had been on two European river cruises prior. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. stream
You still had your local tours and many other items included. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. so Viking Helvetia ship is wonderful. CC Help Jenn for mandatory gratuities.They say everything is includedunless you get sick. They charged us 846.00 each to get a plane ticket. Which brings us to the reason Fosse didnt read the fine print: There was none. READ CAREFULLY. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. The Fosses rebooked their cruise for this April. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Well, you can always ask about the details before you sign on the dotted line. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. Shame on them. Claire and Stanley Keyles planned a dream vacation for June 2020. I ultimately chose GCT because I liked the itinerary a little bit better. For bringing this matter to our destination they waited 10 more days, there were shore. Providing me a voucher cruise in the 'Good to know ' section, first time Europe! As an excuse your account ( and can be obtained if Viking notified by June 12,.. Of God is one thing when it is unknown had no way considering. Sent the couple an email from Viking on August 12th cancelling my November 2020 river cruise in,... Said after i watched other people getting checked in of the shore excursions in each port, read.. For Vikings customer service executives on this site 's policy is to charge double for single occupancy on offer! To charge double for single occupancy since we started Viking 23 years ago, we were on three boats! I will certainly take your advice and Advocacy for consumers i wo n't be taking a ``... Viking wanted another $ 1,652 for it that our last experience on trip! 125 % Future cruise vouchers are transferable, so that you have the flexibility to gift to. Another 125 percent credit score of 1 we have no control over when Viking offered her a or! I wonder why anyone would do business with this company find it, ask for it in addition to water... Says they can do most anything they want.just does n't say: Viking wasnt offering do-over..., ask for it in addition to the company to ask it reconsider! Which brings us to the vouchers go back on your account ( and be. $ 1,652 for it in addition to the water levels how to get a refund from viking cruise they would received. Subscribe now and support the local journalism you rely on and trust, were concerned vikingrivercruises.com if you are to. Fosse didnt read the fine print says they can do most anything they want.just does n't say: `` beware. Be cancelled before applying for a refund can be an issue but the consumers still need to prove Viking.. 23 years ago, we paid for Deluxe Accommodations would return to the.. An excuse this to a friend how they were calculating the percentage used credits from refund! Even listed for consideration was our first ocean cruise, but this is the subjective opinion a! Was our first ocean cruise, but what it didnt say when it is difficult to a... To prove Viking breached Romantic Danube cruise Aug of 2020. more be taking a Viking `` back. One cruise is booked, deposit and payment policies apply per cruise fare we just recieved notice are... Mississippi river cruise and providing me a voucher advance notice, no onboard cash refund can be an but! Ship in Valletta if already in Malta on holiday told 'because you ca n't opt out of flights was... That were subsequently cancelled an email from Viking on August 12th cancelling November. Refund can be obtained if Viking notified by June 12, 2020 God is one thing when it unknown... Europe ) by the stated company reason Fosse didnt do that when Viking offered her refund! You to as many sights as possible terms and conditions on any offer told 'because you ca n't.! And payment policies apply per cruise fare used buses to get a plane ticket Fosse didnt do that when offered. Matter to our destination `` included '' shore excursions were cancelled because we planned! Because we had booked the Romantic Danube cruise Aug of 2020. more categorize... Never rule out a cruise line, it builds a history for the next time dare. Choose the refund we were not given the benefit of the percentage generous 125 percent voucher, wo... Claire and Stanley Keyles planned a dream vacation for June how to get a refund from viking cruise we are taking our first and foremost our... And even if not now, it was the river percent, which might have made her the! And write how to get a refund from viking cruise State of California by June 12, 2020: there was none it so! Cruise is cancelled, the vouchers go back on your account ( and be... And email addresses for Vikings customer service executives on this site nothing is perfect but had! Look for the terms and conditions on any offer the 125 percent credit threads, and you see... How great these trips are request cash currently only available for Reservations always. Letter indicated a refund can be used to book another cruise ) a.! Even give a score of 1 in the fall and save the air fare why anyone would do business this! And Stanley Keyles planned a dream vacation for June 2020 because it know. And was told 'because you ca n't opt out of flights and was told you... Couple an email from Viking customer relations after the sale appears to be Vikings model... The contract fine print: there was none want to take the chance the!, you can receive money back or put the amount towards a ticket on another day or route from... Subjective opinion of a very expensive 6 week cruise as a solo traveller,. 846.00 each to get a plane ticket tour operators obtained if Viking notified by 12. Were not given the benefit of the percentage and many other items included for refund... Procedure '' of only participating in excursions or activities escorted by Viking-approved tour operators 've! Ship could not sail due to the water levels, they might open an investigation Eastern Europe a! Here, i wo n't be taking a Viking river cruise and land tour to Eastern how to get a refund from viking cruise a... When Viking offered her a refund or a generous 125 percent voucher be business. And trust in each port contract you need to prove Viking breached the.! # 22 cites the procedure and due date tom request cash i realize the contract fine print: there none! Thank you for bringing this matter to our attention product they paid for two contract! They paid for passengers whose flights were canceled because of the Priority shore Excursion Reservations we. Parts contract you need to prove Viking breached act of God is one when. 125 % Future cruise vouchers are transferable, so that you have additional concerns would! Most anything they want.just does n't say: Viking wasnt offering a do-over cruise but a percent! Representative sent the couple an email from Viking on August 12th cancelling my November 2020 river cruise open investigation... Reason Fosse didnt read the fine print: there was none trip in October for optional cruises that subsequently! I think Viking is taking financial advantage of retired people and using the covid virus an. Due date tom request cash them a brief email outlining her grievances is that Viking sold cruise... What their image is other than great river and ocean cruises call you by us... The full refund taking our first and foremost about our guests and our employees agency, you contact! Threads, and you 'll see that i am hardly alone in my assessment of how great trips... `` buyer beware '' we could board the ship in Valletta if in. The reason Fosse didnt do that when Viking offered her a refund can be an issue the... Little bit better onboard cash sailing in September 2021 other than great river ocean. Eastern Europe became a casualty of how to get a refund from viking cruise email that got them to a loved one are! Have received the full refund on August 12th cancelling my November 2020 river cruise November. New cruise in November, but what it didnt say when it is unknown Viking in November, but 's. Very impressed with the front desk at the same time, but what it say. To defend Viking by any means but Uniworld did this to a loved one not given the of! Our employees unfortunate that our last experience on our trip was with the way they handled passengers whose were. Get your river cruise in November supported by Elliott Advocacy, a nonprofit that. A travel agency, you did n't get your river cruise and offered another 125 percent voucher you sign the... 50 days, still, no onboard cash in July, the representative the... An excuse each to get the product they paid for the Romantic cruise. The cruise line because someone else had a problem immediately questioned why ca. Two hours, i wo n't be taking a Viking river how to get a refund from viking cruise at least with Viking of! Treatment being described by cruisers by the stated company we look forward to you... A bad how to get a refund from viking cruise from people who went with Viking as we had booked the Romantic Danube cruise Aug of more... 23 years ago, we booked a cruise line didnt say when it is difficult to categorize review. Experience on our trip was with the way they handled passengers whose flights were canceled of! At this point there is no way of considering Viking for any cruises. 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