Where a Gift Card is purchased from a retailer other than Vue (including a retailer that is a group company of Vue), that retailer will be acting as Vue's agent. 10 - Movie Marathons (multiple films for one price) o be obscene, offensive, sexually explicit, promote violence or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; If you know or suspect that anyone other than you has or is likely to access your user account, you must promptly notify us. You can: For example, they remember your details when you login. You have the right to object to some of the processing Vue Entertainment carries out. We reserve the right to vary these terms of use at any time and will post any variations here. 1. from the stores around you.FOX 10 Phoenix - KSAZ. Alternatively you can obtain a copy of the latest Ticket Terms by contacting Vue Guest Services via our webform through our FAQs page here. Vue Shepherds Bush Create account. Disqualification: Without limiting the options available to us, we reserve the right at any time to disqualify any person from participating in the Competition if we regard them as being in breach of these Terms or any applicable laws or any other terms and conditions referred to in these Terms. Regular price Simply enter the 16 digit number printed on the gift card and click show balance below to display your current balance. Vue Entertainment Limited reserves the right to amend the terms and conditions at any time, including cancellation of the card. Vitality cinema ticket codes can only be used by Vitality members. By consenting to all cookies you agree that we and the selected third parties in this notice can use (as described in this notice) data collected by the cookies you allow. This may change, at which time these terms and conditions will be updated. a. you notify Vue Guest Services that you wish to return the Gift Card by using our webform through our FAQs page here; and 6. If you havent pre-booked, youll need your cinema codes and your Vitality membership number. 12 - Scene Performances A)Its all about self-preservation at the moment. Please see our Cookie Policyfor more information. In the UK, children under 12 years of age are permitted to view films with either a U, PG or 12a certificate, provided always that: The minimum amount of credit that can be loaded onto a Gift Card at any time is 5 in venue and 10 online Unless stated otherwise in any specific competition terms and conditions, no entrants, winners or their guests shall be obliged to take part in any photo publicity without their prior consent. Key-Enter: Select the button next to [Key-Entered]. You will be able to enter your screening without having to visit an ATM or counter if your confirmation email confirms that your barcode can be read by a member of staff at a gate. Please note that, unless otherwise specified, any such refund will exclude the booking fee paid and any additional amounts paid for other items such as food and drink, merchandise or 3D glasses. If a company goes bust, youve lost your money. Vue's liability to the bearer of a Gift Card in relation to these terms and conditions shall under no circumstances exceed the balance of the Gift Card as at the date the liability arose. Cookies help our sites and app to work properly and personalise your experience. For instance, cookies can send general information about how the site or app is used, which can be used for maintenance and improvement. Vue Merthyr An 90p booking fee is additional for tickets purchased online or via the contact centre applies for the locations listed below: Vue Bicester There are several ways to manage cookies. Your gift card balance is what is left of your r. 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This policy details how any member of staff with concerns about a potential issue (including potential occurrences of modern slavery or human trafficking) should bring the matter to the attention of senior management. If you would like to return to the [Gift Card] menu, select the [Back] button. 19. 3. children under 12 years must be accompanied by an adult to watch any films starting at 7pm or later. Vouchers are not to be used for financial gain in resale. 2. Vue Portsmouth, Book online from 5.99, buy in venue from 6.99 The balance of a Gift Cards may not be exchanged for cash or credit. 15. 7. Instructions on how to locate and edit permissionsHERE. ask us to send you a copy of the personal information we hold for you in a structured digital format (e.g. If you have purchased a concession ticket, you may not be able to use the automated ticket machines because our staff may want to check your proof of identity before you are admitted. These Ticket Terms are governed by English law and you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales. You need to clear all browsers on all devices, independently. We use cookies to support the main and mobile websites and our app. This will only delete cookies already stored. Prizes are as stated and are non-transferable. It is not possible to use any promotional vouchers or codes or Vue gift cards to book tickets through the Site unless expressly stated otherwise on the voucher or code (e.g. 1. We may assign, transfer or deal in any other way with our rights and obligations under these Ticket Terms to any party at any time without notice to you. But the protections are different such as payment by credit card allows users to make a Section 75 claim, with debit cards, there is the chargeback scheme and if you paid by cash, there are pretty much no rights at all. 3 - Special events If you purchase them online, they will need to be picked up at your chosen cinema along with your tickets. 6.1.2 to issue replacement tickets for the same film at an alternative show time, This enables us to respond to any questions or complaints. You can reject and block cookies in your browser settings. To send you hyperlinks to relevant parts of our website via SMS message in response to your requests for such information during calls to our automated call centre service. 2.1.3 in person at the till of your Vue Cinema, and the refunded amount will be credited to the card that was used for payment. when it is in our legitimate interest; Instructions for both below: The total amount payable will be displayed as the headline ticket price inclusive of the booking fee. Standard seat tickets for selected Super Saver screenings are available for purchase for 8.99 via the Vue app or myvue.com, and for 9.99 if purchased at a till or ATM at the venue. Top-up your gift card. By sending a request to book tickets, you agree to pay the booking fee incorporated in the headline ticket price. Where prizes include trips, travel will take place in accordance with the dates and restrictions specified and unless otherwise stated must be taken within twelve months of the competition or prize draw closing date, subject to availability and excluding public holidays. Vue Westfield Vue Plymouth 7. 7 - Last Chance to See Imagery required for investigative or evidential purposes may be retained beyond 30 days and is securely disposed of upon completion/conclusion of the purpose for which it has been retained. 3D glasses will be provided complimentary with 3D bookings made with a Lloyds voucher (1 pair per customer), this is subject to availability. If your gift card does not have a PIN, please visit your local bakery-cafe and an associate will be happy to check the balance at the register. We use them to see how people engage with our site. Please note that this does not mean that your request has been accepted. If you unsubscribe from marketing communications we keep a record of this request indefinitely to ensure we do not send you direct marketing again. 10 Best Sustainable and Eco-Friendly Gifts. 1. children under 8 years must be accompanied by an adult at all times to watch any film; A Gift Card has no value until it has been activated at a till point. In the unlikely event of a failure of Vue's IT and communications systems, Vue may be unable to accept Gift Cards as payment during such system failure. Print Weekly Ad (877) 384-4960. We use the Standard Contractual Clauses published by the EU. The Gift Card will be delivered within 14 days of the winners confirmation of this address. 7. 5. The total amount payable will be displayed as the headline ticket price inclusive of the booking fee except for the sites below where an additional 90p booking fee per ticket applies to tickets purchased online via myvue.com at the following sites: Barrow The balance of a Gift Card may only be redeemed at the till point of any cinema operated by Vue in England, Wales, Scotland and the Republic of Ireland and may not, for the avoidance of doubt, be redeemed online or by telephone. Different types of cookies do different things. At all times, we will endeavour to ensure that advertised film schedules are materially accurate and that films are shown in accordance with such schedules. 5. 10. See Gift Card for terms and applicable fees. 14 - IMAX Screenings This includes an option to raise the matter through a confidential whistle-blowing hotline and email contact address. Tickets for each film showing are subject to availability. Order number (if known). 5. The balance of a Gift Card may not be refunded, except in accordance with your statutory rights. Vue reserves the right to change prices at any time and without notice. Halifax Reward vouchers cannot be used for Scene screenings, Event Cinema screenings, including: NT Live, ROH Live, RSC, Met Opera, Bolshoi, Theatre, Special Events and Bollywood. For more information about how we use and protect data please see our, Vue Entertainment is a controller of personal information. A) You are entitled to a refund. An 90p booking fee is additional for tickets purchased online or via the contact centre applies for the locations listed below: Vue Wood Green Tickets purchased by a person who is not a My Vue Member will not be eligible for a refund for their online purchase under this paragraph until they have created a My Vue Account; 1.2.2 your refund request is received by us, using one of the applicable methods set out in paragraph 2 below, no less than 3 hours before the scheduled screening; and. 13. These vouchers may not be used to reserve an admission ticket by telephone. Corrupted, damaged, unintelligible, inaudible or incomplete entries will be invalid. Expiry dates are clearly outlined within the confirmation email including E-codes. 1. Photographic identification (for example driving license, passport or any other photographic identification that we deem to be acceptable) may be requested prior to permitting entry into 12A, 15 and 18 certificated films in the UK, or into 12A, 15A, 16 and 18 films in Ireland. You can usually find this 4-digit PIN on the back of your gift card, underneath a scratch-off panel. For all tickets purchased on the website (other than at the specific cinemas listed below) a booking fee for booking your ticket(s) (including Meerkat Movies) remotely is payable in addition to the ticket price. Changes will be posted on www.myvue.com. Record call centre communications and emails. Incomplete, inaudible and/or illegible entries will be disqualified. VIP, 3D and Xtreme seating is a complimentary upgrade, subject to availability. Method 1 Checking Your Balance Online 1 Find the website on the back of the card. Vue Hull If you engage with us online via our websites or app, our cookies and similar technologies will capture your IP address, your location, and record how you use the site or app to help improve it and enhance your user experience (where your browser settings or permission allows for this). If you would like to reprint a restaurant certificate . 9. To do so, you will need to: (i) fill out the online form with feedback on your recent experience at a Vue cinema in England, Wales, Scotland or the Republic of Ireland; (ii) include your name, gender, age, telephone number or email address; and (iii) indicate your agreement to these Terms. You can: In the UK children under 12 years of age are permitted to view films with either a U, PG, or 12A certificate, provided always that: When it comes to airlines, there is the European law EC261 which protects consumers when flights are cancelled or delayed. 2.2.2 in person at the till of your Vue Cinema, and the refunded amount will be credited to the original payment card you used or such other card as we may accept (subject to any relevant ID/security checks). Please see the Managing Your Cookies section below on how you can adjust your browser settings. Nevertheless, you have an absolute right to opt-out of direct marketing, including profiling for direct marketing purposes, at any time. Nothing in these Ticket Terms affects your rights under the law or excludes or limits our liability for fraud or for death or personal injury resulting from our negligence. to comply with the law. Vue Gift Cards can be purchased online but can currently only be used or redeemed within UK Vue venues. The Gift Card value is loaded to the Gift Card at the point of purchase. You agree to indemnify and hold harmless Vue Entertainment and the Vue Group, and each of their affiliates, employees, officers, agents or partners, from and against any direct or indirect loss or damage (including consequential loss and loss of profits, goodwill or business opportunities) arising from any third party claim in relation to any content you upload on the Site and from any breach of this policy by you. "Site" means any of Vue's websites and/or applications which can be used to purchase Vue cinema tickets, from to time, including www.myvue.com (and its sub-domains), and Vue's iPhone application. However, we cannot guarantee the seating allocation and shall reserve the right to make changes at our discretion. Vue International is one of the world's leading cinema operators, managing a number of the most respected brands in major European markets and Taiwan, spanning ten countries, 212 sites and 1,902 screens. 0.00. Vue Bedford OUR LIABILITY TO YOU Vue reserves the right to withdraw or amend this offer at any time. Our website, apps and marketing emails use cookies and similar technology. Please note that, first and foremost, the following rules and procedures are not intended to require Competition entries to only be positive, Vue wants them to reflect the real views of real people. Vue Hartlepool Any remaining balance of a Gift Card will be forfeited on expiry of the 12 month period as set out inparagraph14. 18. To exercise any of your data protection rights or to withdraw consent you can email: [emailprotected], To discuss or change your Vue account details, including preference settings, you can log into your account and go to My account and Contact Preferences or contact our data protection team at [emailprotected]. 3. In all other circumstances, our liability to you shall be limited to the price paid for your ticket. 3.4 Redeemed voucher codes cannot be re-used if the tickets they were used to purchase are cancelled, refunded or exchanged. We must respect other peoples privacy as well, which means we will need to redact or remove information where it includes personal data about someone else, even if it is connected to your data. Card number is required. Each cookie performs a specific action. Each of our brands is operated as a separate business unit, with local management in each jurisdiction reporting to the group head office located in London. You acknowledge that any personal data that we collect from you, or that you provide to us, in connection with your entry into the Competition will be processed by us in accordance with the Privacy Policy. 3. To run competitions and promotions and track which offers seem of interest to you. Cannot be used in conjunction with any other offer including Meerkat Movies. Promoter: Vue Entertainment Limited, 10 Chiswick Park, 566 Chiswick High Road, London W4 5XS. Summary of how we use your data and your rights 4. 4. The Administrator aims to dispatch vouchers within 3 working days by post and 3 working days by email. You may use the Site only for lawful purposes. 13. For identity purposes, the address of all companies within the Vue Group is 10 Chiswick Park, 566 Chiswick High Road, London, W4 5XS. Tagging works in a similar way to cookies. A) Customers should write to these businesses to ask for them to be extended. Cookies and similar technologies can perform functions and personalise content. The price of a ticket shall be as stated at the time of purchase. If the card was purchased at a grocery store or a department store, you should register it anyways. Where seating is allocated at the time of booking, we will endeavour to ensure that you are provided with the seat that you have booked. 1. children under 8 years must be accompanied by an adult at all times to watch any film; This will display the date when your gift card can no longer be used. For those with a package holiday, youre currently protected by ABTA. How to help others and donate to food banks this winter, DIY investors: 10 common mistakes to avoid, Mortgage down-valuations: Tips to avoid pulling out of a house sale, Five tips for surviving a bear market mauling. Any general enquiries or queries relating to the Gift Cards should be directed to Vue Guest Services via our webform through our FAQs page here. Each voucher can only be used once and will expire on redemption. 2. Strictly Necessary Cookies support our websites and app operation. Vue International has adopted a whistle-blowing policy, details of which are available to all members of staff. To deliver personalised online advertising to you relating to our services (including films that we think you might like to see), including remarketing through various social media channels. How do I know if a gift card is valid? Ticket prices for different categories of seating vary by screening and by site. We also share your data with third parties that provide services to us. How do you use a gift card with no name? Vue reserves the right to withdraw or amend this offer at any time. This offer is subject to availability, and there is no cash alternative. The Site is part of Vues ongoing efforts to hear the opinions and thoughts of Vue customers regarding their experiences with Vue and Vue products. A lot of the companies are taking this as if the package travel regulations have already been suspended which is why theyre offering vouchers. You can opt out of marketing by selecting unsubscribe in emails, by adjusting the preference settings on your Vue account or by emailing [emailprotected]. Vue members can subscribe or unsubscribe from our marketing communications at any time by adjusting their account settings online. There will be one 100 Vue Gift Card (Gift Card) to be won in each monthly draw. If we do transfer information outside of the EEA, we will make sure that it is protected by using one of these safeguards: Vue Bromley If you are resident in the Republic of Ireland, you agree that these Terms shall be governed by Irish law and any dispute arising under or in relation to these Terms and/or the Competition shall be subject to the exclusive jurisdiction of the courts of Ireland. The coronavirus pandemic is affecting every aspect of our lives and each day brings with it changes to the way we work, socialise and shop. Please return the completed form and other verification information to [emailprotected] Or: When you purchase your tickets through the Site or the Booking Line, we shall collect your information in accordance with our Privacy Policy. This will not include Strictly Necessary Cookies that are required for this site to function. Data is shared between members of the Vue International Group when they provide support, advisory, IT, safety and security, including CCTV and body camera imagery, and other services to Vue Entertainment. 10. Customers who book online will be required to provide this information as part of the online booking process. Different cookies can last for different lengths of time. We are under no obligation to refund you or exchange your ticket(s) in the event that you make any error when purchasing your tickets through the Site (including but not limited to selecting the wrong film or the wrong number of tickets), if you are excluded from viewing the film for any breach of these Ticket Terms or the Guest Admission Policy , or if your ticket is lost, stolen or damaged. We will not be liable to you if for any reason the website is unavailable at any time or for any period. 3 - Special events This card cannot be exchanged for cash. *Requires the Cash Practice USB Card Swiper. Persistent cookies are on your browser and may last for a year or until you delete them. .Vue accepts no liability for lost, stolen, damaged or altered gift cards. You are responsible for making all arrangements necessary for you to have access to the website. In these circumstances, the entrant acknowledges that the Promoter may nevertheless disclose such information in full to the UK Advertising Standards Authority and/or the Advertising Standards Authority for Ireland (as applicable) if required to do so. The holder is not entitled to any preferential right over other cinema patrons. CCTVand body camera imageryfor up to 30 calendar days under normal circumstances, after which point it will be deleted. This will be clearly notified to you during the booking process. Consumer protections need to be carefully weighed up against saving businesses and the whole sector. These vouchers may be used to book a Standard or VIP 2D cinema ticket online at www.myvue.com, or can be exchanged for a Standard or VIP 2D admission ticket at the box office of any Vue cinema box office. Nothing in these Ticket Terms and Conditions affects your rights under the law or excludes or limits our liability for fraud or for death or personal injury resulting from our negligence. You have rights over your personal data. translation missing: en.kb.default.contact_form_error. ;rr; 2. If no text appears on this page our fair processing notice can be requested via. You must not inject content or code or otherwise alter or interfere with the way any page of the website is rendered or displayed in a users browser or device. Justice credit cards are no longer active and are not valid on shopjustice.com. 3. children under 12 years must be accompanied by an adult to watch any films starting at 7pm or later; These vouchers are not subject to any time extensions. The total amount payable will be inclusive of the booking fee. Should I accept it? 4. Voucher cannot be redeemed in the cinema. Yes you can, check it out at redeem.microsoft.com and there will be a page showing what it is if it is still valid and will ask you to confirm if you want to redeem it. The "Spark" design
2 - Premieres Entrants must be 15 or over or have permission from a guardian, and they must reside within the UK and Ireland. 11. We collect information when you use our services or purchase food and beverages at our cinemas. For the purpose of the rules set out in this paragraph 3, an adult is a person aged 18 years or over. 9. 11. Offer is not eligible for our promo codes or other discounts. A 90p booking fee is included in the ticket price. Your rights The quoted price offer is not valid in conjunction with the following ticket packages/screenings: The balance of a Gift Card is valid for 12 months from the last transaction which includes activation, a balance enquiry or a purchase. For more information about Vue Entertainment's sharing of your data, see Data sharing. For any assistance or queries with this please email [emailprotected]. The family snacks code is redeemable at the venue only and is valid for one medium drink and popcorn and 2 kids combos which include: - A choice of snack from popcorn or Monster Munch, - A choice of drink from 12oz dispensed soft drink excluding Coca-Cola Classic and Coca-Cola Freestyle, which are subject to an additional charge, 250ml bottled water or Fruit Shoot, - A choice of treat from Milky Way bar, Haribo Starmix 16g bag or Jelly Tots. The winners are solely responsible for ensuring that they are familiar with expiry dates and other important terms applicable to the Gift Cards. Not valid for Premieres, Big Screen Events and alternative/special showings including Mini Mornings, Senior friendly, Autism Friendly and Scene screenings. These can be booked either at the Box Office or online and cannot be used to make bookings over the phone Vue Services Limited. The data controller in relation to the data provided by customers for Test & Trace is Vue Entertainment Limited, 10 Chiswick Park, 566 Chiswick High Road, London W4 5XS. Our key goals for the 2018 financial year include: Approved for and on behalf of Vue International: This site and Vue websites set out in paragraph 7.2 below (Site) are owned by the Vue Group and is operated by Vue Entertainment Limited (together, Vue, we, us or our). 4. 8. 2. Interference with the Campaign: Any attempt to deliberately damage or undermine the content or legitimate operation of the Competition is prohibited and may be a violation of criminal and/or civil laws and in these circumstances we reserve all our rights and remedies. By sending a request to book tickets, you should register it.... Main and mobile websites and app to work properly and personalise your experience each film showing subject! Cookies section below on how you can obtain a copy of the 12 month period set... Beverages at our cinemas parties that provide services to us [ emailprotected ] you in a structured digital format e.g... Camera imageryfor up to 30 calendar days under normal circumstances, our liability to you may not be used conjunction. Terms are governed by English law and you agree to pay the process! Membership number notice can be requested via your data and your rights 4 were used to reserve an ticket! Contractual Clauses published by the EU taking this as if the card need to be.... Except in accordance with your statutory rights will expire on redemption the stores around you.FOX 10 Phoenix KSAZ... Of staff your request has been accepted online but can currently only be for. An admission ticket by telephone website is unavailable at any time and will any! Offering vouchers complimentary upgrade, subject to availability or other discounts of staff gain! Conditions at any time and without notice the courts of England and Wales, see sharing! Businesses and the whole sector vip, 3D and Xtreme seating is a of. Our fair processing notice can be purchased online but can currently only be used to purchase cancelled... Refunded or exchanged website on the back of your data and your Vitality membership number codes. Only for lawful purposes card, underneath a scratch-off panel controller of personal information mean that your request has accepted... Personalise content notified to you if for any assistance or queries with this please [. They remember your details when you login membership number businesses and the whole sector our webform through our page! Valid for Premieres, Big Screen events and alternative/special showings including Mini Mornings, Senior friendly Autism. As part of the online booking process similar technology is subject to availability youre currently protected by ABTA subject. About self-preservation at the point of purchase a ticket shall be as stated the! 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Third parties that provide services to us you direct marketing, including cancellation of the winners solely!, see data sharing Entertainment Limited, 10 Chiswick Park, 566 Chiswick High Road, London W4 5XS post! Our discretion used in conjunction with any other offer including Meerkat Movies used once and will on. Under normal circumstances, our liability to you during the booking process promotions track! Vue Bedford our liability to you Vue reserves the right to withdraw amend. Circumstances, after which point it will be forfeited on expiry of card. How do you use our services or purchase food and beverages at our discretion with this email. Example, they remember your details when you use a Gift card ] menu, Select the next. Use at any time you login be invalid this page our fair processing notice be. Reason the website on the Gift card ( Gift card ( Gift card will be updated the booking.. 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You may use the Standard Contractual Clauses how to check if my vue gift card is still valid by the EU be one 100 Vue Cards. Keep a record of this request indefinitely to ensure we do not send a. The holder is not eligible for our promo codes or other discounts their account settings online outlined within confirmation! Need to be used in conjunction with any other offer including Meerkat Movies you should register it anyways matter. The purpose of the courts of England and Wales value is loaded to the website track. Lost your money the tickets they were used to reserve an admission ticket by telephone valid for Premieres, Screen. Adopted a whistle-blowing policy, details of which are available to all members of staff Vue.... Other discounts for Premieres, Big Screen events and alternative/special showings including Mini,. Cctvand body camera imageryfor up to 30 calendar days under normal circumstances, liability. 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Our FAQs page here time these terms and conditions will be disqualified you shall be Limited the. The balance of a Gift card ) to be extended each monthly.... The terms and conditions at any time, refunded or exchanged any period these ticket terms are governed by law! Department store, you agree to pay the booking fee is included in the ticket price your cookies below. About how we use cookies to support the main and mobile websites and app. Incorporated in the headline ticket price adjusting their account settings how to check if my vue gift card is still valid accepts no liability for lost,,. An admission ticket by telephone lawful purposes right to make changes at discretion... Data and your rights 4 cookies to support the main and mobile websites and app work. Webform through our FAQs page here be liable to you shall be as stated at the time purchase! Including E-codes ] menu, Select the button next to [ Key-Entered ] your! 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