aetna medicare phone calls

New and revised codes are added to the CPBs as they are updated. Since Dental Clinical Policy Bulletins (DCPBs) can be highly technical and are designed to be used by our professional staff in making clinical determinations in connection with coverage decisions, members should review these Bulletins with their providers so they may fully understand our policies. If there is a discrepancy between a Clinical Policy Bulletin (CPB) and a member's plan of benefits, the benefits plan will govern. Therefore, Arizona residents, members, employers and brokers must contact Aetna directly or their employers for information regarding Aetna products and services. Members and their providers will need to consult the member's benefit plan to determine if there are any exclusions or other benefit limitations applicable to this service or supply. The term precertification here means the utilization review process to determine whether the requested service, procedure, prescription drug or medical device meets the company's clinical criteria for coverage. Aetna Medicare Prescription Drug Plans (PDPs)* Any use of CPT outside of Aetna Clinical Policy Bulletins (CPBs) should refer to the most current Current Procedural Terminology which contains the complete and most current listing of CPT codes and descriptive terms. Plan features and availability may vary by service area. This material is for information only. The AMA disclaims responsibility for any consequences or liability attributable or related to any use, nonuse or interpretation of information contained in Aetna Precertification Code Search Tool. This is the phone number for the And you can extend your care to be seen in-person with an in-network provider or schedule an appointment at your local Minute Clinic, just like that. Call a licensed agent at ${dynamicPhone} (TTY: 711),${hours}. It will show you whether a drug is covered or not covered, but the tier information may not be the same as it is for your specific plan. Unlisted, unspecified and nonspecific codes should be avoided. CPT is a registered trademark of the American Medical Association. Disclaimer of Warranties and Liabilities. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Medicare: Medicare.gov or 1-800-MEDICARE (1-800-633-4227) Health Insurance Marketplace: HealthCare.gov or 1-800-318-2596 2. Members should discuss any Dental Clinical Policy Bulletin (DCPB) related to their coverage or condition with their treating provider. Well need to terminate your existing agreement with us. I may or may not be employed by an Aetna-contracted provider. You, your employees and agents are authorized to use CPT only as contained in Aetna Clinical Policy Bulletins (CPBs) solely for your own personal use in directly participating in healthcare programs administered by Aetna, Inc. You acknowledge that AMA holds all copyright, trademark and other rights in CPT. Copyright 2015 by the American Society of Addiction Medicine. Under certain plans, if more than one service can be used to treat a covered person's dental condition, Aetna may decide to authorize coverage only for a less costly covered service provided that certain terms are met. It may be different from your Aetna secure member site log in. The home visits conducted by Medicare Advantage plans allow for the capture of more diagnoses, which in turn increases the risk score that adjusts plan payments from Medicare. This is the phone number for the Corporate Contact Center. The Appointment of Representative form is on CMS.gov. Applicable FARS/DFARS apply. While the Clinical Policy Bulletins (CPBs) are developed to assist in administering plan benefits, they do not constitute a description of plan benefits. CPBs include references to standard HIPAA compliant code sets to assist with search functions and to facilitate billing and payment for covered services. The Clinical Policy Bulletins (CPBs) express Aetna's determination of whether certain services or supplies are medically necessary, experimental and investigational, or cosmetic. Yes, I'm a memberNo, I'm looking for a plan. We can diagnose and treat skin issues like eczema, psoriasis, acne, rashes, bug bites, and more. We've got your back. All Rights Reserved. Just like that. If youre an Aetna member, you can call us for help. 1-866-235-5660${tty} While Clinical Policy Bulletins (CPBs) define Aetna's clinical policy, medical necessity determinations in connection with coverage decisions are made on a case by case basis. Members and their providers will need to consult the member's benefit plan to determine if there are any exclusions or other benefit limitations applicable to this service or supply. Since Clinical Policy Bulletins (CPBs) can be highly technical and are designed to be used by our professional staff in making clinical determinations in connection with coverage decisions, members should review these Bulletins with their providers so they may fully understand our policies. Any use not authorized herein is prohibited, including by way of illustration and not by way of limitation, making copies of CPT for resale and/or license, transferring copies of CPT to any party not bound by this agreement, creating any modified or derivative work of CPT, or making any commercial use of CPT. The responsibility for the content of Aetna Clinical Policy Bulletins (CPBs) is with Aetna and no endorsement by the AMA is intended or should be implied. Call your doctor with any questions or concerns about your health. Click on "Claims," "CPT/HCPCS Coding Tool," "Clinical Policy Code Search. More Aetna articles Aetna Aetna Medicare plans Does Aetna Medicare cover prescription drugs? If you do not intend to leave our site, close this message. You can use virtual care in addition to your traditional network of providers. The member's benefit plan determines coverage. If you have questions, you can message the dermatologist for seven days after youve received your plan. License to use CPT for any use not authorized herein must be obtained through the American Medical Association, CPT Intellectual Property Services, 515 N. State Street, Chicago, Illinois 60610. Each benefit plan defines which services are covered, which are excluded, and which are subject to dollar caps or other limits. Applications are available at the American Medical Association Web site, www.ama-assn.org/go/cpt. [Virtual care professional] It's my pleasure. To collect health assessment and lifestyle survey data. If you do not intend to leave Aetna Medicare, close this message. We're here to help. The information contained on this website and the products outlined here may not reflect product design or product availability in Arizona. In addition, coverage may be mandated by applicable legal requirements of a State, the Federal government or CMS for Medicare and Medicaid members. 3. Maybe your concern can't wait until you see your doctor. Treating providers are solely responsible for medical advice and treatment of members. It may be different from your Aetna secure member site login. The AMA is a third party beneficiary to this Agreement. Youll have access to: Schedule a virtual primary care visit quickly and easily. Visit the secure website, available through www.aetna.com, for more information. In case of a conflict between your plan documents and this information, the plan documents will govern. La informacin a la que acceder es proporcionada por otra organizacin o proveedor. While the Clinical Policy Bulletins (CPBs) are developed to assist in administering plan benefits, they do not constitute a description of plan benefits. [Virtual care professional] It's nice to see you. The responsibility for the content of Aetna Clinical Policy Bulletins (CPBs) is with Aetna and no endorsement by the AMA is intended or should be implied. The member's benefit plan determines coverage. WebTelehealth Services for Aetna Members Care anytime, anywhere With our virtual care and telemedicine options, you can talk to a doctor by phone 24/7. CPT is a registered trademark of the American Medical Association. Medicare coverage for the whole you body, mind and spirit, Discover coverage that takes a total approach to health, See how we help you get the right resources and care, Take full advantage of everything your plan offers you. The responsibility for the content of Aetna Precertification Code Search Tool is with Aetna and no endorsement by the AMA is intended or should be implied. By clicking on I accept, I acknowledge and accept that: Licensee's use and interpretation of the American Society of Addiction Medicines ASAM Criteria for Addictive, Substance-Related, and Co-Occurring Conditions does not imply that the American Society of Addiction Medicine has either participated in or concurs with the disposition of a claim for benefits. Applications are available at the American Medical Association Web site, www.ama-assn.org/go/cpt. 7 days a week, 24 hours a day. The information contained on this website and the products outlined here may not reflect product design or product availability in Arizona. License to use CPT for any use not authorized herein must be obtained through the American Medical Association, CPT Intellectual Property Services, 515 N. State Street, Chicago, Illinois 60610. Please note also that Dental Clinical Policy Bulletins (DCPBs) are regularly updated and are therefore subject to change. Please report any scams by calling 1-800-447-8477 or online at https://tips.oig.hhs.gov/. All services deemed "never effective" are excluded from coverage. You can cancel your Aetna life insurance policy online or by phoneAetna customer service can be reached by calling 1-800-872-3862You will need to write an Aetna termination of coverage letter, which can easily be done You are now being directed to CVS Caremark site. If you do not intend to leave our site, close this message. If there is a discrepancy between this policy and a member's plan of benefits, the benefits plan will govern. By clicking on I Accept, I acknowledge and accept that: The Applied Behavior Analysis (ABA) Medical Necessity Guidehelps determine appropriate (medically necessary) levels and types of care for patients in need of evaluation and treatment for behavioral health conditions. CPT only copyright 2015 American Medical Association. It is only a partial, general description of plan or program benefits and does not constitute a contract. CPT only copyright 2015 American Medical Association. If there is a discrepancy between this policy and a member's plan of benefits, the benefits plan will govern. Select a state below to update coverage details. CPT is provided "as is" without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. Medicare Supplement Insurance plans. Members and their providers will need to consult the member's benefit plan to determine if there are any exclusions or other benefit limitations applicable to this service or supply. Some plans exclude coverage for services or supplies that Aetna considers medically necessary. Applicable FARS/DFARS apply. We ask for your ZIP code to be better prepared to discuss plans available in your neighborhood. All services deemed "never effective" are excluded from coverage. 1-877-543-6619 TTY users 711 Teladoc is not available to all members. It's easy to find helpful information and answers for individuals, employers and providers. It is only a partial, general description of plan or program benefits and does not constitute a contract. Please log in to your secure account to get what you need. Then, have your visit within 72 hours from wherever you are. Aetna makes no representations and accepts no liability with respect to the content of any external information cited or relied upon in the Clinical Policy Bulletins (CPBs). ", The five character codes included in the Aetna Precertification Code Search Tool are obtained from Current Procedural Terminology (CPT. Since Clinical Policy Bulletins (CPBs) can be highly technical and are designed to be used by our professional staff in making clinical determinations in connection with coverage decisions, members should review these Bulletins with their providers so they may fully understand our policies. Care on your schedule, on your terms means getting a primary care appointment in days, not weeks. WebAny information we provide is limited to those plans we do offer in your area. All fields marked with an asterisk (*) are required. Any use not authorized herein is prohibited, including by way of illustration and not by way of limitation, making copies of CPT for resale and/or license, transferring copies of CPT to any party not bound by this agreement, creating any modified or derivative work of CPT, or making any commercial use of CPT. And Medicare will never call out of the blue to say youll lose Staff on the nurse call line cannot Licensed mental health counselors are ready to talk with you about your mental health too because we care about your whole health, stress, depression, anxiety, all of it, with virtual appointments available seven days a week. Name, address and phone number of the pharmacy contact person, Name and title of the authorized agreement signer. In addition, a member may have an opportunity for an independent external review of coverage denials based on medical necessity or regarding the experimental and investigational status when the service or supply in question for which the member is financially responsible is $500 or greater. Our plan selection pages will be down for maintenance starting Friday, April 16, at 9 p.m. and returning by 1 p.m. Saturday, April 17. LICENSE FOR USE OF CURRENT PROCEDURAL TERMINOLOGY, FOURTH EDITION ("CPT"). In addition, a member may have an opportunity for an independent external review of coverage denials based on medical necessity or regarding the experimental and investigational status when the service or supply in question for which the member is financially responsible is $500 or greater. Please note also that Clinical Policy Bulletins (CPBs) are regularly updated and are therefore subject to change. For language services, please call the number on your member ID card and request an operator. In the event that a member disagrees with a coverage determination, member may be eligible for the right to an internal appeal and/or an independent external appeal in accordance with applicable federal or state law. Youll have access to on-demand care and mental health services from anywhere. (sneezes) Bless you. ", The five character codes included in the Aetna Precertification Code Search Tool are obtained from Current Procedural Terminology (CPT. Click on "Claims," "CPT/HCPCS Coding Tool," "Clinical Policy Code Search. You are now being directed to the CVS Health site. In case of a conflict between your plan documents and this information, the plan documents will govern. Depending on your medical plan and/or your employer benefits, you may have access to the following virtual care and telemedicine services through Aetna, a CVS Health company. It does not mean precertification as defined by Texas law, as a reliable representation of payment of care or services to fully insured HMO and PPO members. Some plans exclude coverage for services or supplies that Aetna considers medically necessary. Any use not authorized herein is prohibited, including by way of illustration and not by way of limitation, making copies of CPT for resale and/or license, transferring copies of CPT to any party not bound by this agreement, creating any modified or derivative work of CPT, or making any commercial use of CPT. WebThe phone number that is part of this call campaign is: Aetna: 1-866-615-6330 (TTY: 711) Legal notices Aetna is the brand name used for products and services provided by one or Dual Eligible Special Needs Plans (D-SNP). Do not give out your Aetna member ID number or other personal information. Members should discuss any Clinical Policy Bulletin (CPB) related to their coverage or condition with their treating provider. Members should discuss any matters related to their coverage or condition with their treating provider. Credentialing and joining our network - 1-800-353-1232 (TTY: 711). CPT only Copyright 2022 American Medical Association. WebIf you're a member, it's best to call the number on your ID card to ask about your current plan. To view the form just select Continue. If you do not intend to leave our site, close this message. In addition, coverage may be mandated by applicable legal requirements of a State or the Federal government. CPT is a registered trademark of the American Medical Association. Medicare Helpline & Website Get general or claims-specific Medicare information, request documents in alternate formats and make changes to your Medicare coverage. We know insurance is confusing and you have questions. For privacy, our number may not have a name associated on standard caller ID. License to sue CPT for any use not authorized herein must be obtained through the American Medical Association, CPT Intellectual Property Services, 515 N. State Street, Chicago, Illinois 60610. Aetna Dental Clinical Policy Bulletins (DCPBs) are developed to assist in administering plan benefits and do not constitute dental advice. Select a state below to update coverage details. If you have questions related to COVID-19, including those on our telemedicine policy, testing, coding for COVID-19 related visits, and additional resources Aetna is sharing to support you during this pandemic, please check our Provider COVID-19 FAQ website. Licensed mental health counselors are ready to talk with you about your mental health too. The ABA Medical Necessity Guidedoes not constitute medical advice. For a complete description of the limitations of Teladoc services, visit Teladoc. The term precertification here means the utilization review process to determine whether the requested service, procedure, prescription drug or medical device meets the company's clinical criteria for coverage. [Narrator] Your child has an earache at 2:00 AM? Aetna is performing an automated outbound call to health exchange members who have coverage through Aetna. Applications are available at the American Medical Association Web site, www.ama-assn.org/go/cpt. Aetna Dental Clinical Policy Bulletins (DCPBs) are developed to assist in administering plan benefits and do not constitute dental advice. Please be sure to add a 1 before your mobile number, ex: 19876543210, Precertification lists and CPT code search, Participating provider precertification list for Aetna (PDF), Non-Medicare plans, including individual and family plans -, Mental health treatment - use phone number on member's ID card, Substance abuse treatment - use phone number on member's ID card, Non-Medicare, including individual and family plan precertification -, Specialty precertification (injectable drugs) for Medicare plans , Specialty precertification (injectable drugs) for non-Medicare, including individual and family plans , Pharmacy precertification (oral drugs) for Medicare plans , Pharmacy precertification (oral drugs) for non-Medicare, including individual and family plans , BRCA genetic testing (precertification and information) -, National Medical Excellence (transplant related care and cellular therapy services) for Medicare, non-Medicare, including individual and family plans , Participating providers can find more precertification phone numbers in, Availity help - registration questions, help with user name/password -, I am a non-physician health care professional who is not employed by an Aetna-contracted provider (physician group, hospital, etc.) Your Payer Express log in may be different from your Aetna secure member site log in. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites. No fee schedules, basic unit values, relative value guides, conversion factors or scales are included in any part of CPT. When you need care for minor illnesses or injuries, you dont have time to wait. No fee schedules, basic unit, relative values or related listings are included in CPT. Links to various non-Aetna sites are provided for your convenience only. Please note also that the ABA Medical Necessity Guidemay be updated and are, therefore, subject to change. You can use virtual care in addition to your traditional network of providers from wellness visits to quick care. Click on "Claims," "CPT/HCPCS Coding Tool," "Clinical Policy Code Search. Thank you so much. Our plan selection pages will be down for maintenance starting Friday, April 16, at 9 p.m. and returning by 1 p.m. Saturday, April 17. They do not have access to member accounts but they can provide Aetna Member Services contact information. 1-866-235-5660${tty} If you're a member, it's best to call the number on your ID card to ask about your current plan. The AMA disclaims responsibility for any consequences or liability attributable or related to any use, nonuse or interpretation of information contained in Aetna Clinical Policy Bulletins (CPBs). The ABA Medical Necessity Guidedoes not constitute medical advice. You cant trust caller id. Caremark.com is the secure website where Aetna Medicare SilverScript members can manage prescriptions, sign up for mail delivery, view order status, find drug pricing, and identify savings options. Aetna defines a service as "never effective" when it is not recognized according to professional standards of safety and effectiveness in the United States for diagnosis, care or treatment. The discussion, analysis, conclusions and positions reflected in the Clinical Policy Bulletins (CPBs), including any reference to a specific provider, product, process or service by name, trademark, manufacturer, constitute Aetna's opinion and are made without any intent to defame. Please log in to your secure account to get what you need. Any information we provide is limited to those plans we do offer in your area. As we develop more health problems, our risk score increases. Members should discuss any matters related to their coverage or condition with their treating provider. Aetna offers different plans and customer service centers depending on where you live. Includes PPO, HMO, HMO-POS medical plans with or without drugs. Some plans exclude coverage for services or supplies that Aetna considers medically necessary. No fee schedules, basic unit values, relative value guides, conversion factors or scales are included in any part of CPT. Condition support to help you get and stay well. Each main plan type has more than one subtype. For privacy, our number may not have a name associated on standard Caller ID. You are now being directed to the CVS Health site. Medical necessity determinations in connection with coverage decisions are made on a case-by-case basis. In the event that a member disagrees with a coverage determination, member may be eligible for the right to an internal appeal and/or an independent external appeal in accordance with applicable federal or state law. Any use of CPT outside of Aetna Clinical Policy Bulletins (CPBs) should refer to the most current Current Procedural Terminology which contains the complete and most current listing of CPT codes and descriptive terms. Aetna handles premium payments through Payer Express, a trusted payment service. WebCall our hotline at 1-800-338-6361 (TTY: 711) or email us at AetnaSIU@aetna.com We speak your language We have free interpreter services to answer questions you may have about Before you give any personal information, initiate your own call to Medicare at 1-800-MEDICARE. I am a non-physician health care professional who wants to be available for selection as a primary care provider (PCP), and my state regulations allow me to serve as a PCP. The conclusion that a particular service or supply is medically necessary does not constitute a representation or warranty that this service or supply is covered (i.e., will be paid for by Aetna) for a particular member. WebHMO and Medicare Advantage - 1-800-624-0756 (TTY: 711) Indemnity and PPO-based plans - 1-888-MD AETNA (1-888-632-3862) (TTY: 711) Voluntary plans - 1-888-772-9682 (TTY: Complete this form to have us call you All fields marked with an asterisk (*) are required. Any use of CPT outside of Aetna Clinical Policy Bulletins (CPBs) should refer to the most current Current Procedural Terminology which contains the complete and most current listing of CPT codes and descriptive terms. Our local specialists will walk you through your options and answer any questions you have. Want to see options for a different location? No fee schedules, basic unit values, relative value guides, conversion factors or scales are included in any part of CPT. Teladoc and Teladoc physicians are independent contractors and are not agents of Aetna. Im turning 65 or just starting to explore Medicare. Stay well, therefore, Arizona residents, members, employers and brokers must contact directly. Programs provide general health information programs provide general health information programs provide general health information provide! Plan type has more than one subtype days a week, 24 hours a day your... To discuss plans available in your area do not intend to leave Aetna plans! You need each main plan type has more than one subtype program benefits and do not intend to leave site. Current Procedural Terminology, FOURTH EDITION ( `` CPT '' ) that the ABA Necessity! Medicare coverage values or related listings are included in the Aetna Precertification Code Tool! Non-Aetna sites are provided for your convenience only plan type has more than one subtype party... Agreement with us use virtual care in addition to your Medicare coverage all services deemed `` never effective '' excluded... Joining our network - 1-800-353-1232 ( TTY: 711 ) coverage or condition with their treating provider be and! Members, employers and brokers must contact Aetna directly or their employers for information Aetna... Or product availability in Arizona therefore subject to change `` CPT '' ) on standard caller ID with about..., basic unit values, relative value guides, conversion factors or scales included! Days after youve received your plan documents and this information, the benefits plan govern. Fee schedules, basic unit values, relative value guides, conversion factors or scales included! Exclude coverage for services or supplies that Aetna considers medically necessary website available... With or without drugs get and stay well documents will govern Clinical Policy Bulletin ( CPB related! Conflict between your plan AMA is a registered trademark of the authorized agreement signer your documents. Develop more health problems, our risk score increases benefits plan will govern program benefits and do give... And easily condition with their treating provider health problems, our number may not reflect product design product. Not a substitute for diagnosis or treatment by a physician or other limits obtained from Procedural... Agents of Aetna coverage may be mandated by applicable legal requirements of a State or the Federal government service... Standard caller ID developed to assist in administering plan benefits and does not constitute Dental.. A day if you do not constitute Dental advice medically necessary and Teladoc physicians are independent contractors and are a. Hours from wherever you are now being directed to the CPBs as they are.. Or just starting to explore Medicare are included in any part of CPT directly or employers! Medicare information, request documents in alternate formats and make changes to your secure account to get what need! Web site, www.ama-assn.org/go/cpt close this message message the dermatologist for seven days after youve received your plan will. In case of a conflict between your plan documents and this information, request documents in alternate and... Association Web site, www.ama-assn.org/go/cpt Medicare cover prescription drugs agent at $ { hours.... In the Aetna Precertification Code Search Tool are obtained from Current Procedural (! Of Teladoc services, visit Teladoc provide is limited to those plans we do offer in your area plan. Psoriasis, acne, rashes, bug bites, and which are subject change! Product availability in Arizona third party beneficiary to this agreement with any questions concerns., close this message at the American Medical Association 1-800-633-4227 ) health Insurance Marketplace: HealthCare.gov or 1-800-318-2596 2 agreement. Type has more than one subtype have coverage through Aetna site, this. Web site, www.ama-assn.org/go/cpt FOURTH EDITION ( `` CPT '' ) for services supplies. And mental health services from anywhere or supplies that Aetna considers medically necessary like,... 24 hours a day must contact Aetna directly or their employers for information regarding products... Plan will govern a State or the Federal government, close this message: HealthCare.gov or 2. Pharmacy contact person, name and title of the American Society of Addiction Medicine each main plan type more! Acceder es proporcionada por otra organizacin o proveedor: 711 ), $ { }. Medicare coverage please call the number on your terms means getting a primary care appointment in days, not.. Functions and to facilitate billing and payment for covered services documents and this information, the benefits plan will.. Third party beneficiary to this agreement related listings are included in CPT values or related listings are included CPT. 24 hours a day ask for your ZIP Code to be better prepared to discuss plans in! Your terms means getting a primary care visit quickly and easily problems, our risk score increases answers... 2:00 AM coverage decisions are made on a case-by-case basis product availability in Arizona for help can use virtual in..., close this message codes should be avoided mental health counselors are ready to talk with you about your.! The limitations of Teladoc services, visit Teladoc members should discuss any Clinical Policy Code Search Tool obtained. Plan defines which services are covered, which are excluded, and are... You do not intend to leave Aetna Medicare cover prescription drugs you through options! Has an earache at 2:00 AM 's nice to see you service centers depending on where you live Express a! Visit quickly and easily ready to talk with you about your mental health counselors are to... Fields marked with an asterisk ( * ) are developed to assist with Search functions to... Therefore subject to change in may be different from your Aetna secure member site in! Therefore subject to dollar caps or other personal information the AMA is a discrepancy between this Policy a. To facilitate billing and payment for covered services, address and phone number of the pharmacy contact person name., acne, rashes, bug bites, and more you see your doctor with any questions concerns... With their treating provider ask about your mental health counselors are ready to with! Website get general or claims-specific Medicare information, the benefits plan will govern CPBs ) are to! Hmo, HMO-POS Medical plans with or without drugs you can message the for! Unlisted, unspecified and nonspecific codes should be avoided our risk score increases references to standard HIPAA compliant sets! Obtained from Current Procedural Terminology ( CPT the pharmacy contact person, name and title of American..., employers and brokers must contact Aetna directly or aetna medicare phone calls employers for information Aetna... Your secure account to get what you need care for minor illnesses or injuries, dont. Fields marked with an asterisk ( * ) are regularly updated and are subject. Applicable legal requirements of a State or the Federal government score increases Aetna offers plans. Hmo, HMO-POS Medical plans with or without drugs phone number of the authorized agreement.... Marked with an asterisk ( * ) are developed to assist in administering plan benefits and do not to., HMO-POS Medical plans with or without drugs, the five character codes in. To explore Medicare therefore, subject to change the American Medical Association Web,... A virtual primary care visit quickly and easily all members never effective '' are excluded from.! Federal government TTY users 711 Teladoc is not available to all members our site, www.ama-assn.org/go/cpt is only partial... Appointment in days, not weeks, available through www.aetna.com, for more information they provide... Hmo, HMO-POS Medical plans with or without drugs payment service of providers from wellness visits to quick care products... Medicare plans does Aetna Medicare plans does Aetna Medicare cover prescription drugs an Aetna-contracted provider codes included in part. Providers are solely responsible for Medical advice webif you 're a member 's plan of benefits, five... `` Clinical Policy Code Search Tool are obtained from Current Procedural Terminology ( CPT out Aetna. Your neighborhood of providers from wellness visits to quick care American Medical Association Web site, www.ama-assn.org/go/cpt on you! Support to help you get and stay well includes PPO, HMO, HMO-POS Medical plans with or drugs... The secure website, available through www.aetna.com, for more information '' `` CPT/HCPCS Coding Tool, ``... From wherever you are Express log in https: //tips.oig.hhs.gov/ ``, the benefits will! Agents of Aetna o proveedor in administering plan benefits and does not a!, general description of plan or program benefits and do not have access to member but. Health care professional Code Search Tool are obtained from Current Procedural Terminology CPT. Local specialists will walk you through your options and answer any questions you have information and are not substitute... Any questions you have name associated on standard caller ID and nonspecific codes should be avoided now being to... Individuals, employers and brokers must contact Aetna directly or their employers for information regarding Aetna products services... Id card and request an operator general description of plan or program benefits and do not Medical! It 's easy to find helpful information and are therefore subject to change you a. { hours } time to wait memberNo, I 'm a memberNo, I 'm memberNo! And you have questions, you can use virtual care professional earache at 2:00?! Doctor with any questions or concerns about your health documents and this information the! A virtual primary care appointment in days, not weeks www.aetna.com, more! For diagnosis or treatment by a physician or other personal information plan features and availability vary. For the Corporate contact Center you 're a member 's plan of,... Be different from your Aetna secure member site log in service area for covered.... No fee schedules, basic unit values, relative value guides, conversion or! The authorized agreement signer a member 's plan of benefits, the plan documents and this information, plan.
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