Lost package Upon receiving your product, if the product is damaged or have imperfections, you may request a return within the return period. Return shipping fees or free returns is shown on the item's details page. Yes, you definitely should. FAQ. Note that Yamibuy has a separate return policy page for each product category as well as this general page. Ordering from Yamibuy is by far the fastest and easiest option to get your Asain groceries. Found the perfect snacks for gifting (even with a short shelf life, none arrived expired) at a cheaper price than anywhere else. Do NOT purchase from this website or company! Select the return policy you want to add an exception to. Especially if you want products that arent available in local Asian stores. If there is anything wrong with the product, please contact Yamibuy Customer Service within 7 days of receipt of shipment. Any returned product that is damaged through customer misuse, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, if the product is damaged or have imperfections, If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. The "fees" are nothing but scams, This is mood esp with DHL when theyre trying to charge as much as they can for their additional shipping fees. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Here in Germany (when the package actually stays with customs and doesnt get that shady DHL service) they hold it up to 14 days after sending you a notice that you can come to collect it. Service 2 Value 2 Shipping 2 Quality 1 This company does not typically respond to reviews Positive reviews (last 12 months): 50% View ratings trends Shipping details is listed on the product pages. Please contact our customer service team to request an RMA (Return Merchandize Authorization) number. Thanks. Once you start using it, youll get the hang of it. Anyway, l received the cooker before l received the email answer. Not only did they forget one item, but everything they delivered is EXPIRED. Its like a hub with everything from China, Korea, Japan, and Taiwan. You do not have to return the item back to us. Please make sure to export or remove any data and media prior to returning your item. and the fund will be issue back to the original form of payment that the order was placed within 5-7 business days. Refunds to a third-party credit card typically take 3-5 business days. Can't find a code? They'll receive $5 worth of points upon registration, and you'll get $5 in points after they complete their first purchase. Their payment system has an absurd character limit for cardholder name (my credit card has my middle name on it,) rendering it impossible to verify my payment information correctly, then they send me this email in Japanese and broken English about how they need payment verification because I'm "high risk." However, I received another email from Yami asking me to provide picture of my credit card otherwise they will cancel my order. Earn $5 in points by referring a friend to Yamibuy. All sales are final and cannot be refunded or exchanged. A return policy refers to a company's rules about which items customers can return and exchange, how long they have to do so, and other conditions on returns and exchanges. Purchased too many, or no longer need it, Unable to use the product due to allergic reaction. <3, #ezw_tco-2 .ez-toc-widget-container ul.ez-toc-list li.active{
You will not need to return the formula. You don't want to miss this one - 12% off Hot Pot Feast 10% OFF. Please contact our customer service team to request an RMA. All returns must have an RMA number. Geared toward high school seniors headed to college. If there is delayed delivery caused by the carrier, please contact customer service within 24 hours of receiving the delivery notice, we will help you process a replacement or a refund. it may take up to 3-5 business days for us to inspect and process your RMA. Please ensure you are available to receive the package on the first delivery attempt. Yamibuy process your request within 1-3 business days. Please be sure to double check the expiration date or shelf life of the product. Select the applicable selling categories. Some products may have different policies or requirements associated with them. If you have any question or concern regarding the authenticity of the product you received. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandise Authorization) number. The item must be in new and unopened condition, and request for a return must be within the return period. It's completely free. They ship directly from Japan to your house. But UPS charged me $235 for the import fee! Please send your return request to our customer service email: help@yamibuy.com. If there are issues such as wrong delivery, missing item, damage, etc. We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. ), Yami will not be responsible for the refund of the fresh products in the package. If the shipping address is correct and the package is lost after delivery, please contact customer service within 15 days from delivery date. All from home, therefore you dont even have to leave the house. In order to protect the security of the account holder's payment card, we sent you a verification email. If you suspect any quality issue or the authenticity of the product, please provide written proof or official documentation. I placed an order from yamibuy Japan fulfillment center. You'll love my daily email! (YesStyle and Jolse for example always state the value to be ~5 even if I spent 60, so no one bothers to charge import fees and just lets it through), With my last BTS DVD I ended up having to pay 30$ shipping (extra high due to the pandemic), import fees % on the full price (including the shipping) and a 20 fee for DHL doing the service of collecting the import fees for me, which I never asked for (my other packages always ended up at the customs office where I had to personally collect them). Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to your order content. I didn't realized they have an option to order from Japan. refund will be exclusive shipping cost due to incorrect shipping information. Products that are missing parts, missing or altered labels, missing or altered serial number. We will contact our product department report your feedback and hope we can be better . The merchant variety seems to be wonderful on its website, but the reality of many "out of stock" status makes the purchase impossible, painful and wasting time. If you are returning the product due to personal reason. Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. You do not need to return the item to us. I have heard that UPS priority international mail will usually waive the processing fee, but I've never tried it myself, as I go out of my way to avoid UPS after being burned too many times. talk about Order & Return~, Please select feedback type(Select at least one). Refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed within 5-7 business days.If you are returning the product due to personal reason, you will be responsible for shipping back. " Walmart is another retailer with a good return policy," Sims said. If a restocking fee is charged, it will be deducted from the total refund amount. In order to ensure the successful return of points, please complete account email verification first. We apologize to hear that there is a problem with your order. If product is damaged due to personal reason. There are many stores that are similar to Yamibuy, but most of them arent as good. In order to protect our customers, products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return,unless product is defective or have quality issue. please contact Yamibuy Customer Service within 7 days of receipt of shipment. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. Here's how you can use Termly's generator to easily create a comprehensive return policy: Step 1: Go to Termly's return policy generator. or packaging are not eligible for return. Spoiled products due to inappropriate storing. If you buy directly from Yami buy theyre very fast theyre pretty fast. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request for a return within the return period. Once weve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. That's cheating and unfair to customers airing their views or looking for feedback of others. Home; Holiday Sales. It is just ridiculous! Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Learn more, Your suggestions help us improve together, Please contact to If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points. it may take up to 1-3 business days for us to review your RMA. Shipping to Canada with a sourcing agent takes about 10 days, Shipping to the UK with a sourcing agent takes about 9 days. If it is not delivered after 30 days after purchase, please track its status and contact customer service. Research into millennial consumer trends. You can also call the customer support number at (800) 407-9710. This is far too much work for a simple noodle order. The worst online shopping experience! Get to know the best shop place your (online) order. Alex Zhou founded it in 2003. View Sale. If you contact them within 14 days, they'll refund you in the form of points in your account. Refunds will be issued once we have verified the damage or quality issue. Clearance products that were advertised as near expired or marked with imperfection. Please be careful to choose P.O box as shipping address, most of the freight providers do not provide delivery to P.O box, it takes approximately 1 to 3 business days, to process an order before it is shipped. If you are not familiar with the product, we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product. Ramen noodles from Yamibuy, and luckily they actually had it! In fact, they have a wide range of different types of alcohol. If you receive products with issues (damaged, not match, expired, or defective), please contact our customer service team to request an RMA (Return Merchandize Authorization) within 7 days after receiving it. Read more about that here. it can be return within 30 days of receipt of shipment. Thank you. Jason has been living in Seoul for over 4 years, and during that time, he has experienced many of the city's hidden stores. Very happy with my purchase. We will let you know if the item needs to be returned to seller. Expires in 6 days. So I posted a two star review with comments. Once its status shows as return to sender, we can help contact our seller on your behalf. Not have to return the formula before l received the email answer looking for feedback of others from total. Refund of the product you received return must be within the return policy page for each product category as as. Successful return of points in your account to returning your item get to know the shop. 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