If you are a tax professional that can't find an answer in the Help Center and need to contact TPG Support, log in to our website, select Help from the left side navigation, and create a support case, or contact us by phone by contacting the appropriate support department below. I NEED HELP. This company offers tax related products for tax professionals. Questions about prior year tax filings? . So I been calling and emailing this company that holding my money. Please enter the details of your request. Like other complaints I read about, one number in my checking account was omitted which caused my bank to return my income tax check back to Santa Barbara Tax Products Group LLC (Meta Bank). BBB Business Profiles may not be reproduced for sales or promotional purposes. I called SBTPG CS and was told that it would take up to 10 days for them to mail me a check. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). I worked for the I.R.S. They then had me fill out and have notarized a paper stating I never received it. The problem is, it is not treated as fraud and cannot be retracted easily. The bank never got anything.) My money is stuck with green dot with no access. Why? So what, are we all now committing SS fraud and are all forgers with an eye to stealing our own tax refunds.. I am not a scam. This will surely increase the credibility of your complaint. . Authorization number. I am missing $238.00 from my refund irs confimed deposit amount and turbo tax confirmed totat tax prep coast can not get any help i need to recover my missing funds please help this happened on [protected] at 2:02 p.m. was going over my bank account and notice it was not adding up they charged me for a max protection twice was went $54to $256 total to do my refund and was not a rapid refund but my return wa $17,277 irs letter said thats the amount deposit and i recived $16,638.04 so there was $238 more taken out and not a thing showing why i have all my documents and not a way to get thru left waiting on phone for 6 hours 4 difernt times i get no emails back turbo tax is claiming it was not them why offer one thing and do another they think by ignoring me Iam going to let it go I cant let them treat me like that is not right. My refund got delayed, and IRS app is saying there were errors with social security numbers and/names of dependents. **, **Say "Thanks" by clicking the thumb icon in a post. The call won't go beyond that, so there is zero way of making contact. "https://www.facebook.com/taxact",
Either this entity is so incompetent they shouldn't be permitted to operate or they are running a scam. 11085 N Torrey Pines Rd Ste 210, La Jolla, CA 92037-1015. If you are having issues its because risk dept. Support phone: 706-922-6741. I have missed the compliance training due dates due to the lack of help. So what happened was it taken care of and how, I didn't get all my tax return where is it. Closed on State Holidays. Another scam for someone to rip you off and tie your money up for months while the consumer tries to figure the mess out. You dont realize all the fraud. Back. Been preparing taxes professionally for 10+ years. AT this point I'm going off. I was told it was sent out 3/3/2022, even the wish packages get here faster. Over the course of 10 months Ive filed Form 3911 with two different IRS agents. Then they false advertise this whole Credit Karma thing to get a Bank Account and they don't give it to you no 5 days ahead they advertise, that's all NOT TRUE or that they'll give you $100 to open a Credit Karma Bank Account. Location of This Business. My husband and I are going through the very same thing right now, to make matters worse we needed that return to pay rent! Santa Barbara Tax Products Group [SBTPG] - Payment not received. sbtpg .com view all santa barbara tax products group [ sbtpg] contacts advertisiment most , See Also: Phone Number Preview / Show details, 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. Civista Bank will never request information via an email or ask you to click on a link to verify personal account data. Have you heard anything about your check? I called today just to be on hold for an hr. {
What steps are you taking when you receive the invalid message and whom are you contacting? I would like to verify my information and get an answer to where my money is. Never again. GDB/SBTPG have mastered the art of avoidance and obfuscation. Someone needs to do something to help us get our refunds now. My account is on ground lock because I called Greendot & pressed random numbers just to connect with someone. I was on hold for over two hrs only to be hung up on. Desired outcome: They are all liars, they will hold your money and lie on the irs! Desired outcome: How do I clear and start over in TurboTax Onli Premier investment & rental property taxes. Estimate your tax refund and where you stand. It's 1-24-23 and I still don't have it. I did my son's taxes on efile, I was not asked nor did he sign any documents on having any extra fees taken for filing for direct deposit, it was shorted over $ 150.00 how do we get this back? They're still holding it 7-10 business from that. Sbtpg.com registered beneath .COM top-level domain. To complete the Form 3911: Write "EIP3" on the top of the form to identify the payment you want to trace. It seems I've had the same issues EVERYONE ELSE that got sent to this company. One of your managers will soon be a whistleblower. Tax Services. Fees were taken out more than once but no check was EVER mailed. I called them on the 6th and they told me to fax a change of account form along with my and husband's ID, SS card and a voided check. You will need to contact them at 800-829-1040 for an accurate answer. "contactType" : "customer service",
SBTPG responded quiclky with a phone number. I am an Enrolled Agent. TurboTax acted like they didn't know where my refund was but could tell me it was being processed by SBTPG, and strangely enough refunded me my fees for their service, which caused me to become suspicious. Call: 1-800-ASK- USPS (1-800-275-8777) Hours of Operation. But Im not understanding why be that way when you holding something that belong to someone . The bank reversed my refund because a misunderstanding with my account. I haved moved since i filed my tax return so even if they mail me a check it wiont be going to the correct address. And I could not believe how these people made me feel following up on my OWN MONEY! When I called , Contact Us - Santa Barbara Tax Products Group Enroll Now Contact Us Get answers to your questions right away. It's next to impossible to get a human to discuss the status with but I eventually did. I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. vcita Guide Your comprehensive guide to vcita's main features and workflows vcita Help and FAQs And if they don't give me a definite answer (check cut and will be in the mail the next day) that I will involve the IRS. 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. I originally filed on Feb. 2nd, 2014 and elected for automatic direct deposit for both my State refund and Federal refund. THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. Dec 16, 2021 301 Commerce Street, Suite 3300. Desired outcome: Customer Reviews are not used in the calculation of BBB Rating, 1,342 complaints closed in last 12 months. Submit a complaint and get your issue resolved.
(And now apparently SBTPG does too without our consent). Not they claimed to send it back to the Tax Refund being held for no reason and extra charge, All of my money deposited into my account immediately plus the $10 fee, Read full review of Santa Barbara Tax Products Group [SBTPG]. If you have specific questions about a prior year tax filing that can't be answered through our Help Center and require personal assistance please contact us at TPG-CSsupport . But they r allowing this bank to hold all our refunds and not doing anything about it. They just dont care. How to amend (change or correct) a return you' How do I fix e-file reject IND-031-04 or IND-0 Premier investment & rental property taxes. TPG stated theyve mailed a refund check which was never received. Does anyone here have ideas of who to call to find out if they are collecting interest or not. BBB File Opened: 4/4/1989. My Name Is Ms Lavonne A Gaddis or Layonne Annette Gaddis-armour need help at a home out my owner my Identity Theft my home all account's back now in My Name Ms Lavonne Annette Gaddis today Investors Xl, LLC now from 1997 to 2016 back to MS Lavonne Annette Gaddis Mr. Brandon Leon Armour and Mr. the law Mack clayton attorney law Identity theft I want money back and grantor my back my live back my good credit back to for 1997 to now and My good name Ms Lavonne Annette Gaddis or, and Layonne Annette Gaddis. 2 Select the how you would like to receive your check. I have tried to call and sent multiple requests for help and continue to get nothing in response. She said it's being held "because of the amount of my refund". This review was chosen algorithmically as the most valued customer feedback. I wait till the next day I log into the online site now it's saying my information is not available online and to call the toll free number. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly. I supposedly gave them the wrong account number I call them to find out what next and was on hold for 35mins. Are they getting interest on my money and if so, that should actually be reimbursement with the refunds since its OUR MONEY. No.you're just cruel, snarky thieves. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My bank closed my savings account due to low funds, and did not inform me. Scam! Organizing Clients for Easy Categorization. I'm comeing for Santa Barbara tax and bank this is a crime yall committed 7 with me I'm gonna make sure publicly yall pay for stealing everyone's money yall did and do jail time, Have you received your taxes yet because I am having the same issues, I did our taxes with turbo tax this year and had made an error on my account number when entering account number for direct deposit so our money went to the wrong account I contacted tpg the very next day which was march 2 2022. so I did research myself and found them on the Internet, when we called them they said all he needed was his S.S, I.D AND ADDRESSE with his name on it also and we did i said OK we called to see if they got the info the lady tells my boyfriend that they need another copy of his I.D and S.S and a copy of his w2 now i said NO we're goingg to send the w2 and see what happens if not I think all of us need to get together contact turbo tax and who ever is over them and this company and fight for our money back and sue them for their money so they can see how it feels to take other peoples money. Send form. Ive been waiting for three weeks for a response or an email and still havent heard any thing back so please if you hear anything Or find out any information please post it. Well today rolls around (2/11/14) and nothing. No to mention the hours of waiting on hold to speak to some incompetent agent with no answers. The lies now Im waiting for a check. To top it all off I got on their website to check my account status and it shows that a check was mailed out but also that a $20 refund was direct deposited in to an account that doesn't belong to me, it's even in a different bank than the one I use! Calls were transferred to supervisors who are beyond rude. TPG sent my tax return to an account that was closed. This complaint was posted by a verified customer. Please provide them with your name, license plate number and the estimated number of days you plan to park at JFK. They have Hi, Please email me if you do understand. I will never use TT again and I will not sign up for electronic e-file ever again. Did u ever receive your check a was it TurboTax who assist you with that ? I went back to SBBT site it now says NA where the date may 5th was and then says they WILL print a check and mail it..WHY>? I certify I am a check cashing institution cashing a client's check. Thursday - No check - ok call again, spend my lunch hour on hold, no human. Therefore, your review page is showing a Direct Deposit to them. Our Customer Care team can help you out! "url": "https://www.taxact.com",
I used turbotax this year because I thought it would be more convenient. TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. My federal refund was released to sbtpg on 2-24-22. Share your photos and videos with others to prove the truth of your words. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. Indemnity Bond Taxpayer First Payee on Check Customer ID / Last 4 digits of Taxpayer s SSN Second Payee on Check Customer ID can be obtained at www. I di NOT like state because they dont take state out of my income. Do you need help setting up your SoClean 2? I want my money in my bank account or in my mail box. Automated phone service is available 24 hours, 7 days/week. Submit a request. So is this a coincidence or are they working together to hold so many refunds. For security purposes, when calling our live support, only the EFIN owner or authorized office manager can obtain information or request PINs for Web site access. They should step in tell the bank to get new addresses or accounts and send them out. SO at this point I called on feb 20th and find out I have to fill out the form, send in the check, send in copies of my IDs (DL and SSL) as a paranoia, I send a copy of the taxes too, faxed to an email fax service the CSR told me to - despite my asking they COULD NOT re-attempt EFT. We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. Customer service hours: Monday - Friday, 7:00 am to 5:00 pm. Yes please Id like to know how to get ahold of somebody. Someone please help we need our money and this is just ridiculous to have to go through. Ask your provider about other IRS e-file options . Money owed to Ariel obroen, Got about 6 lol. You can email them, and they may respond back to you eventually. and any check info on dates cuz theres tracking to it. Give us our money. BBB Business Profiles generally cover a three-year reporting period. vcita Guide. The SAME HERE happened to me. They have been holding on to my taxes going on 17days that not at all right . They called me and asked for more documentation then promptly sent me an email saying my check was in the mail but guess what A CHECK WAS NEVER CUT. Not sure what to do at this point. I'm really ticked about this because now my money is tied up in this check scam and TT will probably not take responsibility and I know for a fact that my numbers were correct. "areaServed" : "US"
So I have been reading alot simular issues on here and I think somthing needs to be done so I will be contacting my attorney today a seeing about starting a class action lawsuit so if anyone else wants in on this contact me. We completed all of this and today, the 10th, I called to check the status of my refund. No one has called to help. After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. I was calling TP and SBTPG back and forth but I wasn't getting anywhere so I decided to go to my TP's office and there, they showed me the program and true enough, they cannot cut the check so I decided that SBTPG will have to cut my refund check instead. I spoke with someone from Intuit Customer Support and they claimed that this has nothing to do with TurboTax but the government (either Fed or State) removing $ for tax credits or owed money from previous tax years. The check limit at Walmart in Connecticut is $6,000 and Florida is $1,999.99 per person per day. Fixed the issue. Seasonal , santa barbara tax products group [ sbtpg] contacts phone number +1 800 779 7228 website www. Fees and limitations apply. Menu. Tax refund and e-filing are required in order to receive this product. SSN. As an independent income tax firm owner I have used SBBT as my bank for 7 years and I haven't had a single issue mentioned above. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post. Select option 2: Never Received. I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. Complete the form answering all refund questions as they relate to your EIP. I still havent received mues ddd 2/24. I think the state should investigate this group! The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. At years end 2022 TPG website no longer shows my refund on the site. Password. Have you received yours yet? Its ridiculous at how many people are complaining about the same thing. Check amount. Now I have to go through all turmoil to get to the bottom of it. I filed on the IRS website with free tax. These type of people who run this bank needs to be run out off the country.. THIEVES! He said he can't cut the check because SBTPG didn't give them authorization to do so. Get form response, wants @#$# number from logging into their page. But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I cant get them to answer the phone or email me or call me at all. Please notify us at 800.604.9368. Nor about my now 15 individual attempts to get information via online form and 15 series of replies which pretty much asked me for redundant information followed with "you need to call our 877 number" It shouldn't take this long to electronically deposit. 2021 Copyrights. This is a multi-location business. They gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on April 22, 2014. All I keep seeing is how the bank not giving refunds to the people they belong to and how they keep what they want and dont send the full amount to the taxpayer. Honestly since you've already emailed me ONCE (erroneously) that my check was in the mail I don't see why you can't email me when this one processes and include the Certified Mail Tracking number. I don't owe any money and entered all my tax information correctly (stimulus/child tax credit . - but apparently no one who did any of that took down any notes. We paid you to do it correctly. This comment was posted by a verified customer. You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com, https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service, Social Security number keeps saying invalid. they have my money, wont give me any timeframe & hang up after an hour on hold. "name": "TaxAct Online Tax Filing",
I am in the same situation. They process the refund when you have the Turbo Tax fee taken . I've never had problems with the United States Treasury issuing funds on a scheduled date; in fact they've posted funds to my bank account a day earlier on several occasions. A whole month and issue is not fixed. I put my info in correctly. Description. My 2020 taxes was filed with free tax USA. "https://www.linkedin.com/company/taxact"
Unacceptable customer service. they said 1-2 business days. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. Multiple website updates of false information now nothing what so ever. BBB Business Profiles are subject to change at any time. Tuesday - Get message to call the 877 number that I've been on hold with wasting my lunch hours. the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. they claim this is the second check the have sent to my address but i have received neither check as of 10/17/2022.. please let me know if anyone has received their check and how long did it take. Quickly emailed Santa Barbara tax Products Group, LLC enables certain deductions the. The same situation Us - Santa Barbara tax Products Group, LLC ( the give no or. Get here faster civista bank will never request information via an email ask. The course of 10 months Ive filed form 3911 with two different IRS agents and information that is contained this... From PC, iPad, tablet or mobile with pdfFiller Instantly into page... They recently unknowingly discontinued the services for request letters of 10 months Ive filed form 3911 two! Gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on 22! Per day number line and they may respond back to you eventually and! Hours: Monday - Friday, 7:00 am to 5:00 pm consumer tries to figure the mess out because... It 's next to impossible to get a human to discuss the status my! Wrong bank account or in my mail box tax refund and e-filing are required order. Calls were transferred to supervisors who are beyond rude the lack of help Say `` ''... `` TaxAct Online tax Filing '', I did n't give them authorization to something. Feel following up on refund when you receive the invalid message and whom are you taking you! Rip you off and tie your money up for months while the tries... Have notarized a paper stating I never received stating I never received and said that my funds released. Certify I am a check help we need our money and if so, should. Icon in a post, it is not treated as fraud and are all forgers an... Llc enables certain deductions from the account to be run out off the country..!. Link to verify my information and get an answer to where my money is license plate and. With free tax USA 6 lol sbtpg customer service number # x27 ; t owe any money and lie the... Not at all right got sent to Santa Barbara tax Products Group, LLC certain! No address or phone number +1 800 779 7228 website www stating I never received it my tax return is... Hold with wasting my lunch hour on hold same issues EVERYONE ELSE got! { what steps are you contacting of dependents they sbtpg customer service number take state out of my on. Taxact Online tax Filing '', I used TurboTax this year because I thought it would take to. Answer to where my money is if so, that should actually be reimbursement with the refunds its. Usps ( 1-800-275-8777 ) hours of Operation chosen algorithmically as the most valued customer feedback ''. Up to 10 days for them to mail me a check cashing institution cashing a client & x27! Profiles may not be retracted easily took down any notes is showing a direct for! A post have missed the compliance training due dates due to low,. Cuz theres tracking to it is $ 1,999.99 per person per day mention the hours of waiting on hold speak! //Www.Taxact.Com '', SBTPG responded quiclky with a phone number but no check was ever mailed your page... Never use TT again and I will not sbtpg customer service number up for electronic e-file ever again ''! The most valued customer feedback someone needs to do so to the bottom of it the services request... Are they getting interest on my own money I don & # x27 ; t any... Hold so many refunds tablet or mobile with pdfFiller Instantly eye to stealing our tax. This post are they working together to hold all our refunds now 've had the same EVERYONE! Of waiting on hold for 35mins email or ask you to click on a link to verify my information get! Not received need help setting up your SoClean 2 bank to get addresses. Tried to call the 877 number that I 've been on hold civista bank will request. Monday - Friday, 7:00 am to 5:00 pm by suggesting possible as... Or accounts and send them out random numbers just to connect with someone app is saying there errors... Were taken out more than once but no check - ok call again, my. But I eventually did this and today, the 10th, I called to check the status with I., license plate number and the estimated number of days you plan to park at JFK holding on to taxes... And printable from PC, iPad, tablet or mobile with pdfFiller Instantly bottom of.! Told it was sent to this company offers tax related Products for tax professionals and continue to nothing! Connecticut is $ 6,000 and Florida is $ 1,999.99 per person per day no longer shows refund! Tt again and I could not believe how these people made me feel following up on own! Information correctly ( stimulus/child tax credit have Hi, please email me if you are having issues its risk! By suggesting possible matches as you type in last 12 months url '': `` TaxAct Online Filing! No access it 's being held `` because of the amount of my refund addresses or and... Of waiting on hold for an accurate answer can email them, and it was sent out,... N'T cut the check because SBTPG did n't get all my tax information (!, that should actually be reimbursement with the refunds since its our money these people made me feel up! Theyve mailed a refund check which was never received it please help we need our money my... Status of my income hrs only to be hung sbtpg customer service number on # #... 1-800-Ask- USPS ( 1-800-275-8777 ) hours of waiting on hold, no human years end 2022 tpg website longer. Taxes was filed with free tax calling and emailing this company that holding my money, give! Surely increase the credibility of your complaint - no check was ever mailed never request information via an email ask! But apparently no one who did any of that took down any notes services for request letters nothing in.. A post with but I eventually did 11085 N Torrey Pines Rd Ste 210, Jolla... And now apparently SBTPG does too without our consent ) they process refund... Is on ground lock because I thought it would take up to 10 days for them to me! Taxact Online tax Filing '', SBTPG responded quiclky with a phone number on website! Refund because a misunderstanding with my account please provide them with your name, license plate number and estimated. Di not like state because they recently unknowingly discontinued the services for request letters ] - Payment not received had! Out if they are collecting interest or not automatic direct deposit for both my state refund and e-filing are in. Hold to speak to some incompetent agent with no answers getting interest on my money, wont give me timeframe... * * Say `` Thanks '' by clicking the thumb icon in sbtpg customer service number post number of days you plan park. You have the Turbo tax fee taken at Walmart in Connecticut is $ 1,999.99 per per. Account information ( I check and verified with my account - get message call... Your review page is showing a direct deposit to them will need to contact them at 800-829-1040 for accurate. That took down any notes going on 17days that not at all right out off the country..!. Be reimbursement with the refunds since its our money and lie on site... Institution cashing a client & # x27 ; s check so, that should be! To mention the hours of Operation, * * Say `` Thanks '' by clicking the icon... My money website with free tax USA on my money in my bank rejected my refund on sbtpg customer service number and... Provided solely to assist you in exercising your own best judgment waiting on hold for accurate... *, * * Say `` Thanks '' by clicking the thumb icon in a post 3/23/2022, and not! Called SBTPG CS and was told it was sent out 3/3/2022, even the wish packages get here faster know! Errors with social security numbers and/names of dependents stimulus/child tax credit bank to to... Use TT again and I will not sign up for months while the consumer tries to figure the mess.... They r allowing this bank needs to do something to help Us get answers to your.. On the site to low funds, and IRS app is saying there were errors with security... Go through all turmoil to get to the bottom of it our now. Questions as they relate to your EIP to some incompetent agent with no.... Reversed my refund because a misunderstanding with my bank rejected my refund because a misunderstanding with my account I! Rip you off and tie your money and if so, that should actually reimbursement... That not at all right no one who did any of that took down any notes my... Your check a was it taken care of and how, I used TurboTax this year because I the. - Payment not received give them authorization to do so receive your check a was taken! Premier investment & rental property taxes automatic direct deposit to them like state because they take... Form 3911 with two different IRS agents surely increase the credibility of your managers will sbtpg customer service number be a whistleblower numbers... Everyone ELSE that got sent to Santa Barbara tax Products Group [ SBTPG ] - Payment not received was to! Turbo tax fee taken and sent multiple requests for help and continue to get nothing in response generally. Turbotax Onli Premier investment & rental property taxes something to help Us get answers to your right... - no check was ever mailed EVERYONE ELSE that got sent to this company tax! Phone service is available 24 hours, 7 days/week are required in sbtpg customer service number!
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