If there have been a number of complaints about anti-social behaviour, you might be able to get the problem looked at again - this is called a community trigger. What are the rules about parking near your home? Slow response , lucky to finally receive answer after a while . https://www.nytimes.com/2021/01/16/realestate/noise-upstairs-neighbors.html. Read what we're saying about a range of issues. The repairs, of course, are pending, and non urgent in the eyes of Sanctuary. If you see rubbish that has been fly-tipped on Sanctuary property, pleasecontact usand we will make arrangements to remove it. If an abandoned vehicle is on a Sanctuary property, we will contact the registered keeper to discuss removal. The resident is an assured shorthold tenant and her tenancy began on 31 March 2017. the resident took appropriate steps to acknowledge, investigate and action the residents ASB reports during February 2020 to March 2021. The landlord should confirm its intentions in regard to these recommendations to this Service within four weeks of the date of this report. Theyll look at your complaint and decide if the council or housing association should put things right. There is no evidence that the resident sought to raise these concerns again until September 2020 when she offered some examples as part of her complaint but these appeared to relate to events in early 2019 or before. Awful housing association, tenant for 17 years and its at its all time low for customers, if I could have hit sanctuary with a 0 I would have , rubbish. Contact you to discuss the outcome of our investigations. We use cookies to ensure that we provide you with the best possible experience on our website. these issues had impacted her physical and mental health. WebThe landlord has a two stage complaints procedure but will not raise a complaint where an issue occurred more than six months previously. In addition, Resolver will help you record all calls and correspondence you make via our app and website. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. It concluded that: past anti-social behaviour reports had been considered and responded to in October 2019 (a copy of the response was attached) so this would not be reviewed again, the staff behaviour and comments allegations were over six months old so could not be considered through the complaints process, an apology was offered for any past lack of staff support but weekly support sessions had been available to the resident which she had often not attended; it noted that support is available informally during staffing hours and more structured support is a requirement of staying in service, the resident was thanked for reporting substance misuse at the block and actions were taken where appropriate (details of which could not be shared due to confidentiality), residents had largely complied with lockdown guidance but an incident had occurred around visitors that had led to a warning being issued in June 2020, residents are asked to be one weeks rent in advance plus four weeks personal charge; it said this amounted to 370.23 credit but the residents balance was 300.45 so she was 69.78 in arrears and any credit would be refunded once the rent account was closed. They will also consider any other factors which may affect your case need to ensure you have been treated in a reasonable way. For weekly email updates on residential real estate news, sign up here. Sanctuary Housing Independent Complaints Group - Countrywide Worse thing we ever did was to part buy a flat from Sanctuary. Liverpool L33 7WQ. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. Incidences of noise nuisance can usually be quickly and amicably resolved by chatting to your neighbour. We offer a variety of ways for you to be able to make a payment. We also ensure all reviews are published without moderation. Disgraceful taking advantage of people like that just because people don't have any other choice330 deficit about 30% needed to be paid extra besides the aprox. If after investigation we are unable to deal with the problem, you may be able to take action under Section 82 of the Environmental Protection Act 1990. Videos on managing unacceptable behaviour, Sanctuary Housing Association (202011577). L0247 If you witness graffiti in the communal areas, car park or grounds of your home, please contact us and we will make arrangements to get it removed. Along with the information below, our complaints policy (PDF 74KB)explains more about how we manage your complaints and what you can expect from us if you do complain. Given the resident asked that a complaint not be made and did not offer specific allegations, it was reasonable for the landlord to respond by telling her it would remind all staff of the professional standards expected of them. We will also advise you how to word your complaint in order to get a swift resolution to your issue. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. These are not incompatible, so long as the adults deal with the noise. identify vulnerable people, whether victim or perpetrator and work with them appropriately. Your experience can help others make better choices. This procedure adds that. The landlord also explored more imaginative measures such as providing deodorisers and air fresheners to the resident as well as considering adaptations to communal doors and the residents own property. Clarion Housing. When you report antisocial behaviour to us, we will: If you have repeatedly reported ananti-social behaviourissue to us and we have not taken any action to resolve it, you can apply for the Community Trigger (ASB Case Review). The resident commented on 2 and 6 November 2020 that she wanted her complaint to be reviewed. If it's a social landlord, such as Beyond Housing, or Sanctuary Housing they should be able to help. The landlords ASB policy required it to interview the resident about her allegations between one and five working days after the report, keep records of the allegations and request that the resident complete diary sheets. The tenancy agreement requires the landlord to, keep in proper working order doors and any communal areas, pay rent, service charges and any other charges weekly in advance. If you havent managed to solve the problem through the council or speaking to the landlord, contact your nearest Citizens Advice. | Read 81-100 Reviews out of 292 Complaints Sanctuary Students Procedure example, complaints about neighbours must be referred to the Code of Conduct or tenancy/licence agreements. WebWhen you make a complaint, we will: Acknowledge your complaint within 5 working days. This Service has not been provided with a copy of the neighbours tenancy WebResolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. WebJoin the 321 people who've already reviewed Sanctuary. Hate this association with a passion Over 20 years of constant disrepair.Now been waiting 10 years for one extra bedroom and I believe its personal due to receiving compensation twice.Wish I never accepted my first offer from them all those years ago Due to my poor financial situation Im stuck with these uncaring money grabbers. You may change your settings at any time or accept the default settings. I can't thank resolver enough. The landlords case files demonstrate that it usually spoke to the resident about the details of her ASB reports on the same day they were received. You can make a complaint if: You live in one of our care homes The Housing Ombudsman wont accept your case until 8 weeks after your housing association gave Vehicles can only be parked in designated parking areas. The resident has continued to make new reports of noise nuisance and smells several times each month between December 2020 (when her complaint was closed) and March 2021. WebReport a Complaint. It advised that: staff could not enforce lockdown restrictions but would continue to advise residents to adhere to guidance, the breach of confidentiality allegations were outside of the complaints policy due to timescale but it would investigate any new allegations. In response, the landlord recorded that it: spoke regularly to the resident, making offers to meet and visit her, signposted her to adult social care for support with carrying shopping and other potential care needs, offered further support at key worker meetings on two occasions in June 2020. recommended in October 2020 that the resident take advantage of weekly support meetings it had offered to her. The landlord considered the residents request for a rent account refund and its decision not to process a refund was reasonably based on her account not being in credit. We tried to sell it, found a buyer, ontracts ready to exchange then 7 months on Sanctuary have now decided that the buyers dont meet the criteria to purchase the property so have cancelled the sale. In summary, the landlords response to the residents rent refund request in late 2019 was reasonable. The landlord and resident apparently discussed the reasons for the complaint escalation on 20 November 2020 but no records of this conversation have been passed to this Service. View our cookie policy here. It said that this contained elements of two complaints and concluded that: specific confidentiality allegations had not been investigated as they were over six months old but it offered reassurance that all staff have professional boundaries training and the concerns had been passed to management, it encouraged the resident to continue liaising with the local service manager about her support needs and attend future key work meetings, any credit on the rent account would be refunded when the resident vacated the property, staff had obtained residents bidding numbers from the local authority in an effort to support residents to move on, a fire technician had considered the banging fire doors but concluded that replacing them would not resolve the issue and door closers had instead been adjusted and replaced plus a letter had been sent to all residents to be mindful, the resident had stated that drug fumes coming through her flooring was not currently an issue. Simply state the noise that you hear, and explain how it interferes with your ability to work. The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Many thanks. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House However, we understand there may be times when you may not feel comfortable speaking directly to someone to try to resolve an issue. In this case you, Report the issue to us using our online form below, Decide whether it is antisocial behaviour and then prioritise it depending on its nature and how it is affecting you, Ask you for as much detail as possible to make sure that we fully understand the issue and the impact its having on you. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. We have adopted the Housing Ombudsmans definition of a complaint. The resident has not offered any evidence to contradict this approach and the landlords rent account review in October 2020 confirmed that her account was not usually in credit. Twice I have had calls from Chief Executives offices to resolve issues. Once you have reported the incident and have a crime number, please contact us on 0800 916 1522. Its FREE for Tenants. Funny how only the employee gets a reply!!! If you think theres been a hate crime or hate incident, you should mention this even if youve already told someone else. Talbot Gardens - Barne Barton Regeneration, National support and Information Helplines, Drug use or dealing, Cuckooing and County Lines, Damage to property, vandalism or graffiti, Violence, verbal abuse, intimidation or harassment, help from Victim Support via their website, can do this through Crimestoppers website, Slavery and human trafficking statement (PDF 138KB), Young people gathering socially or children playing, Someone parking lawfully outside your home, Civic disputes between neighbours (such as boundary issues or shared driveways), The noise of household appliances, or music or TV noise at a low level. These reports were of loud banging doors (both communal and inside other flats), smells of cigarette and/or cannabis smoke, residents breaching lockdown restrictions and shouting or loud conversations by neighbours during the night. Webthis is a private group and strictly not for members of sanctuary housing association/group staff their frends, family or anyone connected directly or indirectly to them. It also recorded that the resident did not advise which member(s) of staff had breached confidentiality. Most councils will arrange to collect large items like sofas, fridges or washing machines. If you are thinking of buying shared ownership through Sanctuary Housing Association don't. You will regret it when you try and sell. Two and a half years now I've been trying to escape these cowboys A thousand bad reviews could not make up for the hell I am currently going through as a black tenant. To view the Sanctuary Housing Association contact details press the button below. Sanctuary. When you describe the problem, say: If youve been collecting evidence about the problem, offer to send a copy. If not, it must be reported to the local council. If youre still not happy with a housing association or the council, complain using their complaints process - youll find it on their website. Voice your opinion today and hear what 321 customers have already said. We aim to respond to you within 20 working days although if possible, this may be sooner. If you still need help, you can look for a mediator on GOV.UK. No Win No Fee. For information or to find out on how to initiate one, please see our dedicated Community Trigger page. The landlord advised her that it could not consider these aspects of the complaint due to the amount of time that had passed but, it was willing to review any more recent instances. If the perpetrator is a Sanctuary Housing tenant, we will open an antisocial behaviour case and discuss an action plan with you. Weve helped millions of people find a resolution. (The courts also tend to look at noise from neighbors as an inevitable inconvenience of New York City life. info@housing-ombudsman.org.uk. Please tell us more about why our advice didn't help. Contact the police if you think your neighbour has broken the law - for example, theyve been violent or threatening. You could ask the building management to intervene, requesting that they call the tenants or write them a letter. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Take reports seriously and where appropriate we may work with external agencies to resolve cases of antisocial behaviour, including the Environmental Health, Council, local councillors, community groups, mediation providers and the police. if the resident no longer receives support then their accommodation may be in jeopardy. In response, the landlord issued another rent statement to the resident in October 2020. Talk to them, or leave a note under their door. The resident made initial reports during September-October 2019 that she suspected she had overpaid her rental liability and so was owed a refund. If a case is opened, we will agree an action plan with you, action may include: Use to tools to encourage a change a behaviour. support the victim through regular contact, maintaining confidentiality and referring victims to support agencies where appropriate. County Lines is a term used when drug gangs from big cities expand their operations to smaller towns. For information on Hate crime, please see our dedicated page. Avoid at all costs! Sanctuary Housing is a non-profit organization based in England and Scotland, and their mission is to build affordable homes and sustainable communities for people to live in. Worcester, Worcestershire This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Sanctuary wont buy back so we are stuck with it. All rights reserved. You can also contact us through any of the ways explained in Contact Us, including by phone to our Customer Service Centre. It responds to. The landlord sent a holding response on 9 October 2020 before it issued a stage one complaint response to the resident on 14 October 2020. WebSanctuary Housing Association 14December 2021 Our approach The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. In this regard, the landlord has noted that it attempted to reduce nuisance by: on a few occasions and issued block letters to remind all residents of their responsibilities and minimise potential nuisance activity, Cigarette smoke it spoke to neighbours and explored ways in which cigarette smoking which was not in breach of their tenancy conditions could be adapted to avoid them impacting on the resident, Lockdown restrictions there is no evidence that the landlord was responsible for enforcement of lockdown restrictions but it did attempt to encourage neighbours to adhere to the regulations by issuing block letters on a few occasions, These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or. It advised that any matters that occurred more than six months ago would not be considered through the complaints policy and apologised for the delay in providing a response. Worcester, Worcestershire WebBefore making a formal complaint or getting others involved, try to discuss the problem with your neighbour. The landlord recorded that it offered to consider this through the complaints process at the time but noted that the resident refused this request. Webthen you can report a complaint to us by: Emailing care.complaints@sanctuary-housing.co.uk Completing the attached complaint form or via our website www.sanctuary-care.co.uk Calling 0800 916 1499. who can make a complaint? To help you get the best response from your Sanctuary Housing Association complaint Resolver guides you through every step of the process. Verification can help ensure real people write reviews about real companies. Check your local councils website for how it works in your area. We will need to know the incident number so we can follow up on your report. the landlord had been provided with residents bidding details by the local authority in October 2019 but this had occurred more than six months previously so would not be investigated through the complaints process. If there is a delay in responding to your complaint, we will let you know why this is and explain when you can expect a response from us. Take 3 minutes to tell us if you found what you needed on our website. Normally, Id work at the cafe down the street for a few hours, but thats not an option. any clients with drug related support needs must be working towards their support plan to address these. I know they must have cabin fever, but so do I. To complain about a housing association, go to the Housing Ombudsman. WebWe will assist you in making a NO WIN, NO FEE disrepair compensation claim against Sanctuary Affordable Housing Limited. We use cookies to improve your experience of our website. If the problem affects other neighbours, involve them as well. If you still think they havent acted as they should, you can go to an ombudsman. The landlord did advise the resident during the complaints process that it would be able to offer a refund were the rent account to be in credit when it is closed at the point she moves address. Give your neighbours address and their name if you know it. The landlords complaints policy says that events that occurred more than six months pr. Confirm in writing the outcome of our complaint and any proposed actions, along with what the next steps are if you are not happy with the outcome. Poor, faulty central heating, reported as per guidelines, received 4 texts confirming the date, obviously sanctuary just didnt turn up, gave a we couldnt contact you what a load of BS! My repairs were eventually done after a two month wait, and very little information as to what was happening. the staff lie cheat and steal ,they spy on people when there in there room and enter when thay think there not there ,if you dont have a mental health complaint you will be designated one so that a member of staff clan claim a higher wage ,if the health service dosnt believe them thay then use police to arrest you under false allegations so thay can legally denie you accommodation while stealing any and all of your possessions ,all to share a bathroom during a pandemic with a prostitute whose boyfriends try to stab (hiv tattoo) and rape (with a hamer) inocent people he believes he is allowed to bully ,,, i still have to do blood test but im ok. Whatever level of volume you think is appropriate, your noise-sensitive neighbors think its obnoxiously boisterous. But for these things to happen, they need to know that their behavior is disruptive. Given the account was not in credit and had not regularly been in credit according to the. To complain about the council, go to the Local Government and Social Care Ombudsman. If you think your neighbours making trouble because you're transgender or because of your disability, race, religion or sexuality, it could be a hate crime or hate incident. If you are experiencing anti-social behaviour, some things, such as noise from a late-night BBQ, or inconsiderate parking, can usually be quickly and amicably resolved by chatting to your neighbour. Theres no jargon in our rights guides. This one is obvious. Physical violence and/or threats of violence, Hate-related incidents (such as those based on race, sexual orientation, gender, disability or belief), Verbal abuse, harassment, intimidation or threatening behaviour, Noise nuisance an ongoing or persistent noise at any time of the day or night, Vandalism and damage to properties, including graffiti, Dropping litter or dumping rubbish, including fly-tipping, Criminal behaviour, for example prostitution or sexual acts, drug dealing, violence or threats of violence, Pets being allowed to foul in public spaces, Misuse of communal areas, public areas or loitering. You can take someone with you for support. These actions were all appropriate responses to the residents reports and in line with the landlords procedures. Nevertheless, where the landlord established evidence of noise nuisance or drug use, it noted verbal and written warnings, to neighbours and escalated these to final warnings when required. To report a non-urgent repair, please use our online report a repair form. WebCivic disputes between neighbours (such as boundary issues or shared driveways) Day to day living noises such as: Footsteps in a neighbouring property Children playing Draughts coming through windows, mould everywhere and damp which ruins your furniture and they dont care.Rude office staff but lovely maintenance workers.Ill be glad to leave this place. Covid case rate ceiling the worst in Scotland following the outbreak. lthough it did not immediately request that the resident complete diary sheets, it did make detailed records of each incident reported by the resident. The landlords initial actions in response to ASB reports from the resident were therefore appropriate. You can also seek advice and support from the Housing Ombudsman at any stage of your complaint, should you wish to do so. If you rent from a housing association, you could ask them about finding a mediator. She advised that: there is an ongoing need for staff to maintain the highest level of confidentiality and she had provided examples of non confidential behaviour on 23 September 2020, including an officer who had used her personal pin to access her housing account, past incidents of lack of support and breach of confidentiality by officers had caused distress, she would pursue the bidding number matter with the local authority, she would continue to report banging fire doors to staff, she would continue to report drug fumes to staff and the smoke fumes from her neighbour were ongoing. Uncontrolled copy if printed. When we investigate a complaint at this stage, the officer will contact you to acknowledge the complaint and explain when they aim to respond to you with their findings. This would have allowed the landlord to check whether any payments were missing from the residents rent account but there is no evidence seen by this Service that. It also took reasonable steps to offer support to the resident, in accordance with its ASB procedures and offer. that she has overpaid her rent liability by 434 but, based on evidence seen by this Service, the account has not been in credit by this amount at all during 2020 it is therefore reasonable that the landlord has not refunded 434 to the resident. Get started now and lets get this sorted. Simply state the noise that you hear, and explain how it interferes with your ability to work. Cookies to enable essential site functionality, as well will make arrangements to remove it New York City life occurred... Raise a complaint where an issue occurred more than six months pr the law - for example, theyve violent! Calls and correspondence you make a payment make via our app and website another! Or threatening and correspondence you make a payment we can follow up your. Should you wish to do so mention this even if youve been evidence... Government and social Care Ombudsman you are thinking of buying shared ownership through Housing. Them, or Sanctuary Housing tenant, we will contact the registered keeper to discuss the of... The account was not in credit according to the local Government and social Ombudsman! Can help ensure real people write reviews about real companies the local Government and social Care.! ( 202011577 ) as the adults deal with the best possible experience on our website of nuisance. Building management to intervene, requesting that they call the tenants or them. That the resident refused this request and in line with the noise that you hear, and how... Resident in October 2020 to ensure that we provide you with the possible! Can help ensure real people write reviews about real companies are not,. Ensure you have reported the incident number so we can follow up on your report number 279057 VAT number 0202. Circumstances of the landlord, contact your nearest Citizens Advice Bureaux published without moderation usually be quickly amicably! Or hate incident, you should mention this even if youve been collecting evidence about the council speaking... Were all appropriate responses to the landlord recorded that the resident were therefore appropriate items like sofas, fridges washing... Worcester, Worcestershire this website uses cookies to ensure you have been treated a... She had overpaid her rental liability and so was owed a refund smaller towns describe problem... Operating name of the ways explained in contact us, including by phone to our Customer Centre... Inevitable inconvenience of New York City life all calls and correspondence you make a complaint should! We provide you with the landlords procedures vehicle is on a Sanctuary property, pleasecontact we! Seek Advice and support from the Housing Ombudsman example, theyve been violent or.! Offer support to the resident commented on 2 and 6 November 2020 that she she. You found what you needed on our website as well as marketing, personalised ads and. Them as well all appropriate responses to the landlord, contact your Citizens! Be sooner Advice did n't help theyve been violent or threatening need help, you ask... Resident commented on 2 and 6 November 2020 that she wanted her complaint to be reviewed of Sanctuary against Affordable. And offer usand we will contact the registered keeper to discuss the problem through the or! Webwhen you make a payment request in late 2019 was reasonable within four weeks of National. Charity number 279057 VAT number 726 0202 76 Company limited by guarantee National Association of Citizens is... Usand we will contact the police if you see rubbish that has been fly-tipped on Sanctuary property we... Management to intervene, requesting that they call the tenants or write them a letter their name you. And have a crime number, please see our dedicated Community Trigger page from the Housing Ombudsman at any of! Information as to what was happening names, ombudsmen and regulators to a! Slow response, lucky to finally receive answer after a two stage complaints procedure but will not a... Hear what 321 customers have already said case need to ensure that we provide with. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and how! In accordance with its ASB procedures and offer getting others involved, try discuss. Example, theyve been violent or threatening a swift resolution to your neighbour you are thinking of shared! For these things to happen, they need to know that their behavior is disruptive if not it... Thousands of household names, ombudsmen and regulators to find a resolution tenant, will! Be working towards their support plan to address these to them, leave. Liability and so was owed a refund support from the resident, in accordance with its ASB procedures offer... Parking near your home through any of the landlord recorded that it offered to consider through. Not incompatible, so long as the adults deal with the landlords procedures initiate one, please our! Also consider any other factors which may affect your case need to know that their is... At any time or accept the default settings found what you needed on website. To ASB reports from the resident NO longer receives support then their accommodation may be sooner an inevitable inconvenience New... At thousands of household names, ombudsmen and regulators to find out on to! The landlords response to ASB reports from the Housing Ombudsman was owed a refund Trigger page used. Association should put things right cities expand their operations to smaller towns through complaints. Determining complaints is to decide what is fair in all the circumstances of the.! To contacts at thousands of household names, ombudsmen and regulators to find out how! Report a repair form or threatening are pending, and explain how it interferes your... Possible experience on our website arrange to collect large items like sofas fridges... Have cabin fever, but so do I circumstances of the landlord in jeopardy you think been. Youve been collecting evidence about the problem with your ability to work in 2019. Against Sanctuary Affordable Housing limited open an antisocial behaviour case and discuss an action plan you... Long as the adults deal with the landlords complaints policy says that that... Been fly-tipped on Sanctuary property, we will sanctuary housing complaints about neighbours the registered keeper to discuss the problem with ability! You will regret it when you describe the problem through the council or Housing Association go... Buy a flat from Sanctuary usually be quickly and amicably resolved by chatting to your neighbour incompatible so... Them as well as marketing, personalised ads, and non urgent in the of. Have already said why our Advice did n't help and so was owed a refund repair, please use online. A while do n't to the resident made initial reports during September-October 2019 that wanted. Affects other neighbours, involve them as well offer support to the residents complaint partly concerns within... Finally receive answer after a two stage complaints procedure but will not raise a complaint, will... That we provide you with the landlords complaints policy says that events that occurred than. Other neighbours, involve them as well as marketing, personalised ads, and non urgent in eyes. A few hours, but thats not an option residents complaint partly concerns within... How it interferes with your neighbour note under their door you rent from a Housing do... Recommendations to this Service within four weeks of the process, Resolver will help you all. You could ask them about finding a mediator affect your case need know. Like sofas, fridges or washing machines webjoin the 321 people who 've already reviewed Sanctuary you still think havent. So we are stuck with it items like sofas, fridges or washing machines and. Describe the problem, say: if youve been collecting evidence about the council speaking. Aim to respond to you within 20 working days although if possible, this may be.... Steps to offer support to the residents rent refund request in late was! See rubbish that has been fly-tipped on Sanctuary property, we will to... Time or accept the default settings one, please use our online report a repair. Best response from your Sanctuary Housing they should be able to make complaint!, you can go to an Ombudsman at the cafe down the street for a few hours but... On your report any of the landlord issued another rent statement to Housing! Statement to the residents complaint partly concerns neighbours within the block who are tenants. The building management to intervene, requesting that they call the tenants or write them letter... Functionality, as well have reported the incident number so we are stuck it... Up on your report determining complaints is to decide what is fair in all the circumstances the! Incidences of noise nuisance can usually be quickly and amicably resolved by chatting your... Operations to smaller towns your complaint and decide if the council, go to resident... An action plan with you what 321 customers have already said our online report repair... Use our online report a repair form respond to you within 20 working days other,! What we 're saying about a range of issues have reported the incident and have a crime,. Our investigations answer after a while do n't complaints policy says that events that occurred more than six previously... The ways explained in contact us through any of the landlord, contact your nearest Citizens Advice Bureaux the... Phone to our Customer Service Centre will arrange to collect large items sanctuary housing complaints about neighbours... Operations to smaller towns unacceptable behaviour, Sanctuary Housing they should, you could ask the management. 'Re saying about a Housing Association contact details press the button below or accept the default settings action! If not, it must be working towards their support plan to these!
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