Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. <>
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Otherwise, register and sign in. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C Update research digest for November 2022. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Microsoft Unified Support - Built-in Proactive Services List. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Microsoft Unified Support - Built-in Proactive Services List. Support Services Fees. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Proactive advisory services, faster response times, and escalation management for business-critical incidents. stream
If you've already registered, sign in. Contact your local Microsoft Account Representative to get started. |k|k? This consumption indicates the user preferences. No account? Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. The recommendation service measures the similarity between individual support requests and proactive offerings. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. As other Services Hub user consumption grows, recommendations will improve as well. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. Sorry, the email you entered cannot be used to sign up for trials. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. Proactive support. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. We're already working on setting up your trial. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. The material included in the Catalog is manually searchable using service level, service type, and product filters. [;b\~=]Ef/O4 Click here
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WebWhat are the most widely utilized proactive services available? WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. ,vZW"FyYS@5*UD
2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge Each aspect plays a different role within Services Hub. WebSupport Services. An array of product support programs are available to Microsofts enterprise software and services customers. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Create one! We manage support escalations with select vendors to solve technical issues. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Your company doesnt allow team members to sign up with their work email. hVkO8+H;T!Hv|3uHFI0]igdcr8. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. DOM roadmaps, reports and reference set equip you to make better decisions faster. With Some preview features may be enabled by default. The second recommendation service is our Reactive Support Case model based on reactive support information. endobj
When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. endstream
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Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Find out more about the Microsoft MVP Award Program. Iqxf4W_j|
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0_{Ttqt)M Driving your success with Microsoft technologies. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. ) As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. endobj
There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. This consumption indicates the user preferences. endobj
Your P is comprised of: The minimum contract price is $50,000. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. 626 0 obj
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&30sa` WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. stream
There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. 1320 0 obj
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Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. By signing up, you agree to the
The more content is consumed, the more diverse and precise the resulting recommendations will be. Cant access your account? Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. The collaborative filter is driven based on proactive services consumed. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Buy now. The recommendations are represented in the visual below and are powered by the Rules Engine service. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. 1 Please see Microsoft Cloud Partner Program core benefits for more information. {''yhBax( 1.BX!,K%a@X ,^
dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). WebCredits cover multiple vendors, incident types and service requests. We'll send you an email at when it's ready. 8 0 obj
On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP These recommendations include all content types and are personalized for the customer. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. These recommendations include all content types and are personalized for the customer. Unified Enterprise is designed to help you get the most from your Microsoft investment.
We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. governing this trial and Microsoft Privacy Statement. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. 5 0 obj
When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. Microsoft Online Subscription Agreement
Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. The third recommendation service uses a rules engine to provide proactive recommendations. Get translation when you and a vendor speak different languages. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [
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Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. 6 0 obj
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