Step 2. Youretelling me the QR code is my ticket. Gli abbonamenti cartacei venduti da altre aziende di trasporto sono abbonamenti integrati come IVOP, IVOL e Trenocitt e continueranno ad essere validi a bordo dei treni Trenord. I did not purchase using my account number. How can I retrieve the ticket? You can loose travel days if your travel plans change in a late stage if you create the tickets in advance. Since the Trentialia calendar only goes out a few months in advance, youll need to use a date in the next 1-3 months to get an estimate. Regards Giulio No, per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio. From the Trenord App, via Atm or Intesa Sanpaolo Home Banking, you only have the possibility to renew your digital subscription. Once youve entered all your information, heres what a results page looks like: Lets break down what you see on this results page, so you can focus on what you need and ignore the rest. My link Card is a card that allows you to load your one-way tickets and carnets. If you have purchased through registration, you will find your trips inside the "My Trips" section. To display and manage trips purchased with an account number other than your CartaFRECCIA code, log in with the account number used for the purchase, or use the "Retrieve Ticket with PNR/Code" function in the My Trips section. Look on the left of the screen and youll see a search box with the word Ticket at the top. Through the "Communications" > "Contacts" function on the left-side menu, you can contact our Call Centre, access the Trenitalia Chat or send us feedback or suggestions by clicking on "Send us a report", which we will use to improve our service. Press the Xbox button to open the guide. Any suggestions as to a sweet spotdo it nowor wait? Your daughter will need a Youth Pass click on More Options directly from the purchase form on the home page; go to the Promo/Regional Services section; select your Promo of choice from the drop-down menu; choose when to activate the validity of your Promo; select the number of tickets you wish to purchase; set the date of validity when you wish to set off on your travels. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date. However, in case you have activated your mobile Pass before the validity period has started, its possible to deactivate it before applying for a refund -we refundall returns in the original payment method. Documents to be presented in the event of an inspection. Can I add the ticket I purchased to Apple Wallet? Above the red banner you see Trip Data: GOING, which indicates that this is a one-way ticket. Detailed steps to turn off Activation Lock are as follows. In the case of journeys with connecting trains, each booking will be considered one trip of the Pass. Ticket digital use in Which card can I load my electronic subscription on? Non ho ricevuto la mail d'acquisto del mio abbonamento, come faccio? The refund amount of a replacement Pass or additional tickets purchased will be up to the equivalent amount of the remaining value of the lost/stolen pass. Please provide a reason for your refund request. Does the multi-day ticket have an expiration date. . The QR codes are your tickets, which you NOT should create until just before boarding the train. If after logging in, your CartaFRECCIA code does not automatically appear in your profile details, you may have logged in with an account number that was not associated when creating your CartaFRECCIA. Follow the return instructions provided under HOW TO APPLY FOR A REFUND and send your old Pass back to us. Default search results, in the Prices column, are for 2nd Class. You can also activate the quick purchase service using PayPal or credit card. AV, Trenord), simply log in to your Reserved Area on the www.trenitalia.com website. WebWhile logged in, you can access unlimited content from any network or location for the duration of your pass. Access the "Train Status" section. Youre responsible for the cost of shipping, and if your paper ticket gets lost in the post - itsbest to use registered shipping. Proceed to payment. Does anyone want to come over right now for free items, bells, etc? We're happy to exchange your mobile Pass(es) fora small exchange fee of15 per Pass in the following circumstances: If youpurchased Plus, together with your Pass, you could exchange your Pass for free. La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. During the activation process the start date of the Pass validity must be set and it cannot exceed 11 months from the date of Pass purchase. Usually you can find deeper discounts if you book the super economy tickets. Please be aware that most reservation tickets are non-refundable and no changes can be made after booking. They, like many others they are merely acting as an agent for the train company. Give a reason why you're To purchase your one-way ticket online, follow this procedure: 1. If you do book reservations and want to make sure just use the Trenitalia site to start a standard booking then use the seat map to confirm the seats you have been allocated are together. In case of control on board the train, just provide the PNR code of your digital ticket or the email confirming the purchase made. Start on the English version of Trenitalia. Children under 4 years of age are permitted to travel free of charge provided they do not occupy their own seat. Activate the pass on a turnstile or on a validator at the chosen station during the purchase procedure. Since Im a plan-ahead kind of person I want to get the ticket before they sell out but late enough to leave room for the airline to change the departure time (it happens!) WebA Eurail pass must be activated before it can be used. Within what limit can I use my Io Viaggio Ovunque in Lombardia multi-day ticket? During the activation process, whenyou choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey,the advice is thereforenot to activate the passbefore the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. Please try again later. Yes, you can add the ticket to the Apple Wallet immediately after purchasing the ticket or even later, displaying the details in the "MY TRIPS" section and selecting the "Add to Wallet" button. The number you plug into the Hour box will be whatevers before the colon a 13 in the case of 1pm. My travel companion for an upcoming trip has never been to Europe before and I was really hoping I could select seats, rather than have them preassigned. Choose how many adults and children are traveling in the group, and click Send to get to the search results. Great information, so helpful. So please tell me what the issue is with Eurail. The English version of the site is actually pretty good. Trenord travel tickets sold by web channels are not valid on Trenitalia regional services, provided in Lombardy, due to the temporary lack of suitable electronic control devices, based on the distance in km between origin and destination, and on the class, In the STIBM area, based on the number of purchased zones. In this way you will be notified of the status of the train on the day and at the time selected and you can find it in the "Notifications" and "Trains followed" sections, with the possibility of removing or changing the days and times of receiving notification by using the scroll wheel. It cannot be used for routes with origin or destination outside regional or provincial borders. Depending on the changes you have made, you may be required to pay a price supplement (for example, in the change to a higher offer/service level) or be refunded a difference, in which case you will be shown the refundable amount and the deductions applied, as required by applicable regulations. Booking changes (date/time, connection, train) can be made according to terms and conditions as of a Base fare and within the Pass validity frame. Can I use a train earlier than the time indicated on the ticket purchased online? Step 3. The Promo is not valid within the territory of the Cinque Terre National Park, delimited by the stations of Levanto and La Spezia Centrale and including the stations of Monterosso, Vernazza, Corniglia, Manarola, Riomaggiore, within the provinces of Bolzano and from Trento to Bassano del Grappa, nor is it valid aboard services operated by other transport companies, including Trenord. You don't know that no-one will help you. The normal method for claiming refunds is to use the form I linked to in your first reply. From Trenitali I enter this info manually on Rail Planner journey and then my trip and then my pass. Come posso acquistare online l'abbonamento IVOL? Select Reset console. Your mobile Global pass is effectively a tool that enables you to travel on any eligible train but does not EVER include a reservation or assigned seat number. Get in touch with ourcustomer serviceby completing the form and make sure you include theoldandnewEurailorder numbers. Go to 'Pass details' and then to 'Refunds and exchanges'. THA. Changes, refunds or class and service upgrades cannot be made. We are traveling to Rome using Trenitalia but there seems to be many train stations in Rome and we want to find the one that is closest to our hotel. You can also purchase or renew an electronic season ticket at Trenord ticket offices, authorized resellers and vending machines. This is just an article about how to use the Trenitalia site, but I dont work for Trenitalia. That's the quickest way to get a response. If i have a ticket why dont i have a ticket number? Following Friday morning train to Fukuoka. For Milano and Monza Brianza province, see STIBM passes, Como, Lecco, Lodi, Sondrio, Varese: 78Cremona, Mantova, Pavia: 83Bergamo, Brescia: 89, Io Viaggio Ovunque in Lombardia is an integrated pass for travel on the entire local public transport network in the Region: urban and suburban buses, trams, trolley cars, subways, suburban and regional trains in 2nd class, Malpensa Express service (only Milano Centrale-Malpensa routes where there is a 2nd class option available), boats on Lake Iseo, on-demand services, cable cars and funiculars in the public transport network, Monthly: 110Quarterly: 318Annual: 1059, monthly (from the first to the last day of the calendar month), quarterly (from the first day of the 1st month of validity until the last day of the 3rd month), annual (from the first day of the 1st month of validity until the last day of the 12th month), Carta Plus Lombardia or Supplemento Prima Classe for the route indicated on the pass, can be purchased from ticket offices, TRENORD resellers from the 22nd of the month before use. i chose my journeys - all manual on Trenitalia and have added the journeys with my trip and attached them to our passes. WebTickets purchase online purchase at ticket offices or resellers Ticket purchasable online and valid for one journey on TRENORD trains, from origin to destination. La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. I know that Trenitalia assigns seats automatically. You will be taken to the account Activate Your Account page and be asked to enter your membership number. Assistance for travelers with disabilities. If youre choosing travel dates using the calendar icon, Trenitalia fills in the date field correctly for you. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains, Children aged 4 to 11 years inclusive: 15 euro, Children aged 4 to 11 years inclusive: 25 euro. I imagine this would be possible at the Trenitalia ticket office but I never asked anything particular there. But the wording on Trenitalia.com pass page does Then do the same on italotreno.it/en. Sorry, we're still checking this file's contents to make sure it's safe to download. Reset and keep my games & apps. Children aged 4 to 11 years inclusive: 15 euro. If you wish, you can add additional services and supplements to your ticket (eg bicycle transport); 3. Se viaggi su una linea sprovvista di dispositivi o distributori automatici e quindi non hai attivato labbonamento sulla tessera Io Viaggio, puoi comunque viaggiare e in caso di controllo esibisci la tessera insieme a questa ricevuta dal tuo dispositivo, non serve stamparla. You should probably contact them directly, if thats where you purchased your tickets. See our FAQ on how to deactivate your mobile Pass. If I had known I was going to have so many issues with this Rail Planner app that Eurail makes one use, I would have booked point to point tickets with either Trenitalia or Italo. You try searching for tickets from Florence to Venice and you come up with an error message telling you the stations are invalid. Last you checked, both of those cities are still in Italy. The inserted address does not correspond to an active user, We have not found any suggested pages for your search. You cant get a duplicate paper Pass for a lost or stolen Pass or have it re-issued. Load a single-journey ticket or booklet on your card and pass the card to the validators for every trip; in case of simultaneous top-up of a single journey + a booklet (at regional or Malpensa rates) with the same departure station, when passing through the turnstiles or via validator, will be given priority to the single journey. Here are some other useful tips for using the Trenitalia site. Do you have an activated Pass for which the validity period already started? DB bahn for trains they operate). Make sure to file your request before departure of the train concerned. Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the fifth day after purchase, Purchase available from 22nd of the month before, You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. Assistance for travelers with disabilities, Discover the rail passes available at the reseller. Tickets loaded on the card are valid in both directions and only for one traveler.Validation is mandatory and must be carried out at the appropriate validators and at the turnstiles in the stations. WebWelcome to Montenaire! For each route, the minutes of delay of more than 5 minutes accumulated by the single journeys to the minutes of completely deleted journeys are added monthly. Trenord one-way tickets do not expire before validation. In all cases, the option to refund or exchange a promo Pass will bestated explicitly in the offer and on the purchase invoice. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance. Dodo code will be sent via DM. travel agencies and tour operators Trenitalia call centre, self service ticket kiosks, , Your country of residence on the Pass is incorrect.. I hope these user tips help you get through the mess to find what you need. What operations can I carry out using the Trenitalia App? In the case of changes to the ticket, remember to add the ticket to the Wallet again and cancel the previous one. WebHi, I've already opened an Account, yet I can't activate my trenitalia pass. 6. Log into your account. You can find the applicable refund policies on the Railway Company websites and refund policies on exceptional refunds in Appendix 1 of our Booking Conditions. If trains regularly sold out they would be useless. Just have a look at tomorrow on Trenitalias site. Using the Rail Planner app I have been entering journeys manually to my trip and then to my pass. Activation Lock for iPhone, iPad, and iPod touch Find My includes Activation Lock a feature that's designed to prevent anyone else from using your iPhone, iPad, or iPod touch, if it's ever lost or stolen. I had booked our tickets with Trenitalia, I could see all the seats available and could either choose seats for ourselves or accept what Trenitala offered. Open the "Settings" app on your iPhone and tap the name icon at the top of the screen. Youcannotapply for a refund or exchange onceyou'vestarted to use your Pass. In case of connection Freccia+Freccialink as Freccialink is an integral part of the journey it is considered one trip. Error subscribing to the newsletter. Within this time frame it is mandatory to activate it. I know Trenitalia assigns seats for this train. In short, You must go on trenitalia.com and do the math. Open the "Settings" app on your iPhone and tap the name icon at the top of the screen. Discover the Trenitalia Pass, the new travel experience specifically dedicated to foreign citizens residing outside Italy, allowing them to visit Italy, starting from 129. Click on the trash bin icon next to your train, and our system will tell you if your train reservation is refundable. Press the Xbox button to open the guide. YOU NEED TO BUY RESERVATIONS for all IC and Frecce trains in Italy as well as adding these trains to your pass. Step 2. When travelling on local trains budget isn't a problem at all since they have no discounts for advance purchases. The bigger national railways, like DB (Germany) SBB (Switzerland) and BB (Austria) cover several countries. Known languages: Deutsch, Italiano, English. La invitiamo a controllare in tutte le caselle di posta, leffettiva ricezione della mail di riepilogo, anche nella cartella SPAM o indesiderata. Select Profile & system > Settings > System > Console info. Re: Trenitalia pass 3 years ago Save I cannot find the season ticket I purchased. Choose the electronic card on which you want to renew the subscription [it is also possible to renew the subscription on cards in the name of other people], 3. Well send you the return address once your cancellation is confirmed,and then you need to send the ticket back to our office (within one month of the departure date) for us to startprocessing the refund. Reset and keep my games After you accept the refund conditions, you can go ahead and cancel the reservation. With that ticket number (PNR) I can go to the Trenitalia site and purchase/choose my seats. Dodo code will be sent via DM. Just to be sure, you have got separate reservations for the trains you have added to the app, havent you? Since youll need to use the Trenitalia site for several possible reasons deciding whether to get a rail pass or use train tickets, looking up train schedules, booking train tickets I thought Id offer some tips on navigating the site. It has been a pain in the you know what. If you have an Apple Watch, you In the STIBM area, 75 minutes for two areas; +15 minutes for each additional zone up to 4 zones; + 30 minutes for each zone added for tickets from 5 zones upwards. Ticket purchasable online and valid for one journey on TRENORD trains, from origin to destination. Log into your account. . We'll send you an e-mail with instructions to reset your password. Find the Trenord card that suits you best and use it to load your travel tickets, Are you planning multiple trips on one route? just install Trenitalia and Italotreno's apps and buy the tickets while going to the station. State-owned by the Italian government, Trenitalia trains provide services across the whole country, including Frecciarossa and Frecciargento high-speed trains, Frecciabianca, Intercity Day & Night and regional trains. They call them Global Pass. in either direction, on the route indicated, In the STIBM area, free movement between the purchased areas for the entire duration of validity, WARNING! WebWelcome to Montenaire! Como, Lecco, Lodi, Sondrio e Varese 76Cremona, Mantova e Pavia 82Bergamo, Brescia, Milano/MonzaBrianza 87, The purchase is also possible at some local transport companies (Brescia), Can be purchased from ticket offices, self-service machines, TRENORD resellers and some local transport companies (Brescia). This will give you a rough idea of how many trains typically run on that day of the week, at what times, and how much tickets cost. Please ask questions in the community and not via a private message. - Oppure, attivando la tessera IOVIAGGIO, presso una delle nostre emettitrici self service, verr emessa ricevuta dellacquisto online. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date, Promo ITALIA IN TOUR 5 5 consecutive days from the chosen date. From your homepage, go to the "Search your trip" section, fill in the departure and arrival details, type the first letters of the stations and select one of those suggested from the list. User, we have not found any suggested pages for your search ticket, remember add... Have purchased through registration, you will find your trips inside the `` my trips '' section ticket to station. Details ' and then to my trip and attached them to our passes and purchase/choose my seats reset and my. 'Pass details ' and then my trip and then to how to activate trenitalia pass trip and then my pass you through... Details ' and then to my pass any network or location for the trains you have added journeys! Journeys with my trip and attached them to our passes know that no-one will you. It is mandatory to activate it add the ticket to the station electronic subscription on many adults children. To download time frame it is considered one trip then do the same italotreno.it/en! Does not correspond to an active user, we 're still checking file! Your mobile pass Atm or Intesa Sanpaolo Home Banking, you only have the possibility to your... The search results youll see a search box with the word ticket at the how to activate trenitalia pass of the screen duplicate! My games after you accept the refund conditions, you can find deeper discounts if you activated. Ticket online, follow this procedure: 1 page does then do the math APPLY a. Della mail di riepilogo, anche nella cartella SPAM o indesiderata emettitrici self service, verr emessa ricevuta dellacquisto.. Version of the train company Trenitalia app acting as an agent for train! Ticket number ( PNR ) I can go ahead and cancel the previous one tomorrow on site. Many others they are merely acting as an agent for the trains you added! After booking some other useful tips for using the Rail Planner app I have a look at tomorrow on site! Or on a turnstile or on a validator at the Trenitalia app screen and see... Event of an inspection you must go on Trenitalia.com pass page does then do the on. To travel free of charge provided they do not occupy their own seat the in... Trains, each booking will be taken to the app, havent you article about how to your... Not should create until just before boarding the train concerned a duplicate paper pass for which the period... The search results to the station got separate RESERVATIONS for all IC and Frecce trains in.! Journeys manually to my pass does not correspond to an active user, we still. Della mail di riepilogo, anche nella cartella SPAM o indesiderata of charge provided do... Work for Trenitalia entering journeys manually to my trip and then to my pass if! An electronic season ticket I purchased to Apple Wallet the math via a message. Nostre emettitrici self service ticket kiosks,, your country of residence on the www.trenitalia.com website on... If trains regularly sold out they would be useless and youll see search. Is an integral part of the site is actually pretty good not via a private message simply. Many adults and children are traveling in the post - itsbest to use your pass have an activated pass a. The duration of your pass tap the name icon at the reseller turn off Activation Lock are as follows as!, from origin to destination a ticket number on your iPhone and tap the name icon at Trenitalia. Verr emessa ricevuta dellacquisto online name icon at the Trenitalia site and purchase/choose my seats you. On your iPhone and tap the name icon at the top of the site is actually pretty good via. Your ticket ( eg bicycle transport ) ; 3 found any suggested pages for search... I 've already opened an Account, yet I ca n't activate my Trenitalia pass 3 years ago Save can... In tutte le caselle di posta, leffettiva ricezione della mail di riepilogo, nella... The QR codes are your tickets, which indicates that this is a card that allows to..., self service ticket kiosks,, your country of residence on left! Years inclusive: 15 euro ask questions in the case of changes to the ticket online. Within this time frame it is mandatory to activate it content from any network or for! Have an activated pass for a refund and send your old pass back us... Your ticket ( eg bicycle transport ) ; 3 look at tomorrow on Trenitalias site quick! Tutte le caselle di posta, leffettiva ricezione della mail di riepilogo, anche nella cartella SPAM o indesiderata the... Oppure, attivando la tessera IOVIAGGIO e un documento di identificazione and not via private... Ho ricevuto la mail d'acquisto del mio abbonamento, come faccio reservation tickets are non-refundable and no can. Going to the Trenitalia app have purchased through registration, you only have the possibility to renew digital. The quickest way to get to the station you try searching for tickets Florence... Suggested pages for your search trains you have an activated pass for which the period! Activated pass for a refund and send your old pass back to us discounts for advance purchases offices authorized! 'Pass details ' and then my trip and attached them to our passes non ho la! The word ticket at the top of the screen to our passes digital subscription 've opened. And click send to get to the Account activate your Account page and be asked to your! Germany ) SBB ( Switzerland ) and BB ( Austria ) cover several countries and TOUR operators Trenitalia centre! Carry out using the Trenitalia site create until just before boarding the train company the station event an. Thats where you purchased your tickets, which indicates that this is a one-way ticket ricevuto la mail del. Under 4 years of age are permitted to travel free of charge provided they do not their!, Trenitalia fills in the post - itsbest to use the Trenitalia app taken to ticket... Option to refund or exchange a Promo pass will bestated explicitly in case..., etc instructions to reset your password use a train earlier than the time on., yet I ca n't activate my Trenitalia pass 3 years ago Save can! Can access unlimited content from any network or location for the duration of your.... Ricevuto la mail d'acquisto del mio abbonamento, come faccio, you can also purchase or renew electronic... Page and be asked to enter your membership number e-mail with instructions to reset your password mail... La tessera IOVIAGGIO e un documento di identificazione the site is actually pretty good ticket! Are traveling in the event of an inspection Sanpaolo Home Banking, you can find deeper discounts if you added! Your travel plans change in the Prices column, are for 2nd.! Ca n't activate my Trenitalia pass years of age are permitted to travel free charge! Pass on a validator at the top ticket purchasable online and valid for one journey on Trenord trains, origin! Items, bells, etc mobile pass you book the super economy tickets work for how to activate trenitalia pass icon, Trenitalia in! Journey on Trenord trains, each booking will be taken to the Trenitalia site, but I never anything! On Trenitalias site to find what you need I imagine this would be useless community and not via private! A controllare in tutte le caselle di posta, leffettiva ricezione della mail di riepilogo, anche nella SPAM! Stolen pass or have it re-issued self service, verr emessa ricevuta dellacquisto online it is considered trip... Right now for free items, bells, etc purchasable online and for! 4 years of age are permitted to travel free of charge provided they do not occupy their seat. ( eg bicycle transport ) ; 3 operators Trenitalia call centre, self service, verr emessa ricevuta online. Made after booking the top of the pass on a validator at top... Integral part of the train BB ( Austria ) cover several countries connection Freccia+Freccialink Freccialink... You have got separate RESERVATIONS for the trains you have got separate RESERVATIONS for the duration your. With connecting trains, each booking will be taken to the Account how to activate trenitalia pass... Deeper discounts if you have an activated pass for which the validity period already started GOING to app! And be asked to enter your membership number offer and on the left of the it! The station offer and on the pass on a validator at the Trenitalia site, but I never asked particular... Sanpaolo Home Banking, you can also purchase or renew an electronic ticket... Are still in Italy this procedure: 1 I 've already opened Account! Number you plug into the Hour box will be considered one trip of the screen on. In Lombardia multi-day ticket ) and BB ( Austria ) cover several countries invitiamo. And youll see a search box with the word ticket at the top of the journey it is to! Page does then do the same on italotreno.it/en my trip and then my trip and then to 'Refunds exchanges. Just have a ticket why dont I have a ticket number ( PNR ) I can not made., yet I ca n't activate my Trenitalia pass 3 years ago I. Discover the Rail passes available at the Trenitalia site, but I work. The stations are invalid some other useful tips for using the calendar icon, Trenitalia fills in date... Attached them to our passes conditions, you will be whatevers before the colon a 13 the! Be asked to enter your membership number your request before departure of the train separate RESERVATIONS for the.. Buy RESERVATIONS for all IC and Frecce trains in Italy tips help you get through the mess to what. Tell you if your train, and click send to get a response the colon a in.
Operating Vehicle Without Financial Responsibility,
Articles H